Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Resourceful employee skilled in organizing and prioritizing tasks as well as resolving conflicts and maintaining business. Experienced in customer service with good communication skills and problem solving abilities.

Skills
  • Reporting skills
  • Cleaning schedules
  • Team Supervision
  • Workflow management
  • Reservations management
  • Vendor relations
  • Guest assistance
  • Shelf restocking
  • Lead generation
  • Brand management
  • Systems and automation applications
  • Issue and conflict resolution
  • Communication
  • Problem resolution
Experience
Night Shift Security, 12/2017 - 03/2019
Scenic Hotel Group Marlborough, MA,
  • Served all types of customer needs and resolved problems to satisfaction.
  • Assigned tasks based on operational needs and individual strengths.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Kept facilities secure and workers safe with proactive premises monitoring.
  • Cross-trained in every store role to maximize operational knowledge.
  • Managed restocking, cleaning and organizing of customer-facing and back-end areas.
  • Produced nightly audit reports and updates to maintain accurate business records.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Housekeeping Attendant, 02/2012 - 10/2013
Spectrum Smyrna, GA,
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Replenished guest supplies and amenities.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Informed supervisor when supplies were low.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Reported guest issues, safety and maintenance concerns immediately to [Job title].
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Delivered special request items such as cribs to guest rooms.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained hotel locker rooms, lounges and back of house areas.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Customer Service Representative, 01/2001 - 06/2002
DIRECTV City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Restaurant Waiter, 01/2000 - 01/2001
Olive Garden City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Education and Training
Heating ,Ventilation, And Air Conditioning: H,V,AC, Expected in 02/2005
-
Ferris State University - Big Rapids, MI
GPA:
GED: , Expected in 06/2000
-
Sharon High School - Sharon, PA
GPA:

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Resume Overview

School Attended

  • Ferris State University
  • Sharon High School

Job Titles Held:

  • Night Shift Security
  • Housekeeping Attendant
  • Customer Service Representative
  • Restaurant Waiter

Degrees

  • Heating ,Ventilation, And Air Conditioning
  • GED

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