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Night Shift Security Resume Example

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ChristopherMcGinnis
Summary

Resourceful employee skilled in organizing and prioritizing tasks as well as resolving conflicts and maintaining business. Experienced in customer service with good communication skills and problem solving abilities.

Skills
  • Reporting skills
  • Cleaning schedules
  • Team Supervision
  • Workflow management
  • Reservations management
  • Vendor relations
  • Guest assistance
  • Shelf restocking
  • Lead generation
  • Brand management
  • Systems and automation applications
  • Issue and conflict resolution
  • Communication
  • Problem resolution
Experience
Company Name | City, StateNight Shift Security12/2017 - 03/2019
  • Served all types of customer needs and resolved problems to satisfaction.
  • Assigned tasks based on operational needs and individual strengths.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Kept facilities secure and workers safe with proactive premises monitoring.
  • Cross-trained in every store role to maximize operational knowledge.
  • Managed restocking, cleaning and organizing of customer-facing and back-end areas.
  • Produced nightly audit reports and updates to maintain accurate business records.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Company Name | City, StateHousekeeping Attendant02/2012 - 10/2013
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Replenished guest supplies and amenities.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Informed supervisor when supplies were low.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Reported guest issues, safety and maintenance concerns immediately to [Job title].
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Delivered special request items such as cribs to guest rooms.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Maintained hotel locker rooms, lounges and back of house areas.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Company Name | City, StateCustomer Service Representative01/2001 - 06/2002
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Exceeded company productivity standards on consistent basis.
Company Name | City, StateRestaurant Waiter01/2000 - 01/2001
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Education and Training
Ferris State University | City, StateHeating ,Ventilation, And Air Conditioning in H,V,AC02/2005
Sharon High School | City, StateGED06/2000
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Resume Overview

School Attended

  • Ferris State University
  • Sharon High School

Job Titles Held:

  • Night Shift Security
  • Housekeeping Attendant
  • Customer Service Representative
  • Restaurant Waiter

Degrees

  • Heating ,Ventilation, And Air Conditioning in H,V,AC
    GED

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