Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Resourceful employee skilled in organizing and prioritizing tasks as well as resolving conflicts and maintaining business. Experienced in customer service with good communication skills and problem solving abilities.
Skills
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Experience
Night Shift Security, 12/2017 - 03/2019
Scenic Hotel Group – Marlborough, MA,
Scenic Hotel Group – Marlborough, MA,
- Served all types of customer needs and resolved problems to satisfaction.
- Assigned tasks based on operational needs and individual strengths.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Kept facilities secure and workers safe with proactive premises monitoring.
- Cross-trained in every store role to maximize operational knowledge.
- Managed restocking, cleaning and organizing of customer-facing and back-end areas.
- Produced nightly audit reports and updates to maintain accurate business records.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
Housekeeping Attendant, 02/2012 - 10/2013
Spectrum – Smyrna, GA,
Spectrum – Smyrna, GA,
- Removed all trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Replenished guest supplies and amenities.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Informed supervisor when supplies were low.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Reported guest issues, safety and maintenance concerns immediately to [Job title].
- Organized supplies for use based on expected customer needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Delivered special request items such as cribs to guest rooms.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Maintained hotel locker rooms, lounges and back of house areas.
- Coached new [Job title]s by demonstrating approved cleaning procedures.
- Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Customer Service Representative, 01/2001 - 06/2002
DIRECTV – City, STATE,
DIRECTV – City, STATE,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed customer needs and upsold products and services to maximize sales.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts.
- Recommended improvements to products and services to mitigate complaints.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Relayed productive customer feedback to marketing teams.
- Trained new employees on procedures and policies to maximize team performance.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Exceeded company productivity standards on consistent basis.
Restaurant Waiter, 01/2000 - 01/2001
Olive Garden – City, STATE,
Olive Garden – City, STATE,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Education and Training
Heating ,Ventilation, And Air Conditioning: H,V,AC, Expected in 02/2005
Ferris State University - Big Rapids, MI
Ferris State University - Big Rapids, MI
GED: , Expected in 06/2000
Sharon High School - Sharon, PA
Sharon High School - Sharon, PA
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Resume Overview
School Attended
- Ferris State University
- Sharon High School
Job Titles Held:
- Night Shift Security
- Housekeeping Attendant
- Customer Service Representative
- Restaurant Waiter
Degrees
- Heating ,Ventilation, And Air Conditioning
- GED
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