Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Practical Night Manager available 40 hours each week, including holidays and weekends. Skilled in hiring, recruiting and training applicants for various store positions. Outstanding sales and product knowledge with the ability to manage all floor presentation and the flow of goods to the sales floor. Motivational, goal-oriented and focused at all times. Highly communicative professional with more than 10 years of expertise working for high-end hotel chains. Team player with ability to provide exceptional guest service. Experience in hotel management positions at luxury resorts delivering high levels of customer satisfaction. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments.
Skills
Accounts payable and receivable
Front desk operations
Closing processes
Registration processing
Account reconciliation
Financial statements expertise
Oral and written communications
Charge posting
Company policies and procedures
Bank reconciliation
Hospitality service expertise
Bookkeeping
Finance
Issue resolution
Revenue monitoring
Check in and check out
Reservation processing
Wake-up calls
Data entry
Mail and packages
Guest services
Inventory oversight
Data analysis
Financial management
Administrative support
Check-in and check-out procedures
Time management
Conference room set up
Budgeting
Audit coordination
Safety and security procedures
Daily transactions review
Accounting processes
Account balancing
Drawer closing protocols
Financial reporting
Data management
Work History
10/2018 to 06/2019
Night Manager/ Night AuditEducation Realty Trust Inc. – Tacoma, WA,
Addressed customer complaints and issues regarding service delivery.
Maintained outstanding store conditions and visual merchandising standards.
Secured merchandise by implementing security systems and measures.
Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
Collaborated with ALL team members to handle guest requirements from check-in through check-out.
Entered customer data using FOSSE software and updated information whenever patrons changed rooms.
Kept accounts in balance and ran daily reports to verify totals.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Processed arrivals and departures for hotel guests, handling approximately 20 guests per shift.
Performed daily inventory for keys and linens and detailed all information in audit reports.
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Efficiently resolved guest complaints and ensured that issues were addressed promptly.
Reset FOSSE SYSTEM for next days' use by sending detailed daily bank reports to upper management and closing finances for current day.
Reviewed daily financial statements and completed end-of-day paperwork in FOSSE with 100% accuracy.
Monitored facility security for guest and personnel safety.
Performed nightly updates to room charges and rates.
Reviewed checklist on daily basis and planned shift accordingly.
Walked through properties to maximize guest safety and clear areas of trash and debris.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Looked over pending check-ins and payment processes to complete closing procedures.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
01/2016 to 07/2018
Property ManagerInTown Suites – City, STATE,
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Compiled maintenance and repair requests for submission to each department and reached out to local contractors for bid proposals.
Communicated with clients and tenants while offering strategic solutions to remedy problems.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
Oversaw day-to-day operations of brand new, 80-room hotel with staff of 9 employees.
Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Developed and executed plans to monitor standard process adherence.
Converted community contacts into potential clients through networking, consistency and credibility.
Monitored social media and online sources for industry trends.
Scheduled support staff to guarantee complete coverage for every shift.
Purchased food, cleaning supplies and other materials within budget to assist with client care.
Led team of 8 support staff per shift by prioritizing tasks and assigning duties.
Received incoming calls and messages and addressed or triaged phone requests.
Updated quality control standards, methods and procedures to meet compliance requirements.
Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Worked with all customers to understand requirements and provide exceptional customer service.
02/2012 to 01/2018
Night Shift Manager\Auditor Amerihomes Inn And Suites – City, STATE,
Provided quick, complete responses to guest requests and concerns to create pleasant stays.
Received and transferred incoming phone calls via swtichboard.
Directed audit activities including inventory management, account charges, and bank counting.
Coordinated audit tasks among night shift team members to cover front desk operations.
Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
Reconciled staff time cards with payroll reports to achieve accurate compensation.
Acted as manager on duty during overnight shift 6 times per week.
Conducted check-in procedures for at times 50 guests every shift using Check Inn system.
Implemented new accounting processes to decrease spending and work flow downtime.
Gathered, evaluated and summarized account data in detailed financial reports.
Assisted day staff by completing daily computer backups, virus checks and program updates.
Achieved business objectives by developing process improvements based on customer feedback.
Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Planned efficient emergency procedures to save time for introducing special projects.
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
Supported management by processing invoices and documents with consistent on-time delivery.
Education
Expected in 05/1998
High School Diploma: Spring High School - Spring, TX, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.