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night er rehab liaison resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Self-motivated multi-dimensional professional with a proven track record in multiple industries seeks a challenging role with development that will capitalize on my unique skill set. Offers sharp attention to detail analytical approach to problem-solving and adaptability. CORE COMPETENCIES Facility Management Personnel Development Medical Equipment Maintenance Patient Care and Assessment Patient Rehabilitation Documentation and Reporting Team Leadership Marketing Campaign Critical Thinking Process Improvement Safety Management Staff Coaching Operations Management Program Facilitation Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Skills
  • Organizational Skills
  • Team Building
  • Problem Resolution
  • Customer Service
  • Team Management
  • Active Listening
  • PPE Use
  • First Aid/CPR
  • Planning & Organizing
  • Critical Thinking
  • Good Work Ethic
  • Relationship Building
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Supervision & Leadership
  • Training & Development
  • Reliable & Trustworthy
Experience
11/2020 to 09/2022 Night ER Rehab Liaison Renown Health | Sparks, NV,
  • Initiate and develop productive relationships with existing and potential referral sources and patients in rehabilitation hospitals
  • Conduct detailed assessments on patients promptly to determine the type of candidacy and facilitate admission to the hospital
  • Interact with hospitals, personnel, physicians, and other potential referral sources to develop and maintain essential accounts within specific territories
  • Examine patient’s report of hospital course, functional and medical status, projected goals, and anticipated rehabilitation program
  • Maintain total compliance with all in-house and government regulatory requirements
  • Provide informative documentation during the assessments and appropriately communicate with the admission department
  • Work closely with program coordinators, nurses, rehabilitation caregivers, Director of Business Development, physician liaisons, and pharmacists on complex referrals and education programs promotion.
  • Organized and carried out continual education and development of staff.
12/2017 to 11/2020 Critical Care Technician Hill-Rom | Greenville, SC,
  • Ensured the proper check-in and triage of patients while communicating the condition and required treatment to qualified staff
  • Conducted thorough evaluation, examined vital signs and status of patients, and determined the appropriate level of care
  • Identified and answered all clinical codes such as stroke, BERT, sepsis, code blue, and rapid response team
  • Maintained regular attendance and creatively founded BERT (Behavior Emergency Response Team) with other members.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Alerted physician of diagnostic study results and changes in patient condition.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
03/2017 to 12/2017 Field Service Technician Alamo Food Equipment And Sales | City, STATE,
  • Managed customers in various locations, independently traveling to work on multiple equipment covering networks, mechanical, electro-mechanical, hydraulic, pneumatic, and electrical
  • Functioned as a professional representative of the company and completed work reports for every field visit
  • Performed detailed assessment on the operating conditions of equipment and made settings to maximize performance and longevity
  • Conducted required preventive and corrective maintenance on different facilities, including but not limited to disassembling, replacing, or repairing malfunctioning parts, rewiring, troubleshooting, calibrating or readjusting, and equipment certification for operation using standard tools.
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Performed annual and preventive system service maintenance.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Analyzed equipment data to isolate and diagnose faults.
  • Drove and maintained company vehicle, keeping in peak condition.
  • Explained and demonstrated equipment operations to customer.
  • Minimized customer callbacks and equipment failure by reviewing job upon completion.
  • Trained customers on equipment after installation.
  • Calibrated instruments, controls and equipment to test function and evaluate performance.
  • Maintained equipment performance by cleaning and lubricating components.
  • Handled telephone support calls to determine issues and provide solutions.
  • Documented repair methods and maintenance processes to improve support analysis.
  • Inspected drives, motors and belts to complete comprehensive maintenance.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection.
12/2014 to 11/2016 Dispatcher/Operations Supervisor Safzone Field Services | City, STATE,
  • Served as the contact person for customers and staff, rendering guides to different individuals regarding the company's operations
  • Oversaw associate focus groups and meetings and received suggestions, views, and updates while attending to lingering issues and concerns among team members and management
  • Monitored staff performance and maintained KPI to guide the establishment in crucial decision-making.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Engaged employees to create safe, energetic work environment through feedback and recognition.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
  • Built and developed employee talent to drive engagement, resulting in advancement within company.
  • Reduced process lags and trained team members on best practices and protocols.
  • Evaluated and reported on department metrics to upper management.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Developed action plans based on analysis findings and implemented solutions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Interpreted and explained work procedures and policies to brief staff.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
Education and Training
Expected in 01/2020 to to Bachelor of Science | Psychology Liberty University, Lynchburg, VA GPA:
Expected in 07/2011 to to | United States Navy Reserve, , GPA:
Intelligence Specialist First Class (E-6) Hospital Corpsman First Class (E-6) Navy Recruiter
Expected in 02/2009 to to | , , GPA:
Expected in 10/2005 to to | United States, Navy, GPA:
Hospital Corpsman Second Class (E-5

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Resume Overview

School Attended

  • Liberty University
  • United States Navy Reserve
  • United States

Job Titles Held:

  • Night ER Rehab Liaison
  • Critical Care Technician
  • Field Service Technician
  • Dispatcher/Operations Supervisor

Degrees

  • Bachelor of Science

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