Talented Retail Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company.
Also highly proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in organization and training.
Skills
Flexible Work Schedule
Decision Making
Inventory Management
Cash Handling and Reconciliation
Delegation and Supervision
Staff Coaching and Training
Recruitment and Training
Customer Service Management
Merchandise Promotion and Display
Handling Complaints and Inquiries
Willingness to Learn
Social Perceptiveness
Positive and Upbeat
Superior Work Ethic
Adaptable to Changing Demands
Multitasking and Prioritizing
Retail Industry Experience
Physical Stamina
Problem Anticipation and Resolution
Basic Mathematics
Critical Thinking
Loss Prevention
Employee Training
On time and never call in.
Willing to learn new things and work extra.
Experience
Night Crew Manager, 11/2018 - Current Kroger – Shreveport, LA,
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Coordinated necessary equipment and supplies to meet team requirements.
Trained and supervised staff members.
Managed and mentored staff members.
Maximized customer satisfaction by organizing consistent, high-quality service for all needs.
Oversaw staff and maximized productivity to consistently achieve standards and regularly exceed quotas.
Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
Stocked shelves and racks and placed displays in key areas to attract customers to store.
Conducted personnel performance appraisals to assess training needs of staff members.
Unloaded trucks and loads in a timely manner to get ready for the next shift.
Kept track of employees speeds and input them into the computer.
Checked, replied, and wrote emails to/from other managers in the store/company.
General Merchandise Clerk, 08/2016 - 11/2018 United Family Of Stores – Pampa, TX,
Restocked and merchandised products to encourage strong sales.
Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
Maintained organized back storage room to support efficient restocking.
Helped customers locate products and processed special orders for customers seeking out-of-stock items.
Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
Re-stocked check-out line and end-cap displays with new merchandise.
Marked clearance products with updated price tags.
Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Demonstrated great teamwork skills with staff members involved in production and transport.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Kept stockroom orderly, accessible and safe with regular upkeep.
Helped customers locate desired items and assisted with carrying heavy loads.
Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Cleaned and organized display cases, shelves and aisles.
Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
Customer Service Associate, 07/2015 - 08/2016 Petco – Grand Island, NE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Consulted with customers regarding needs and addressed concerns.
Helped customers with high money transactions such as cashing checks, wiring money, and paying bills.
Printed reports for different machines in the store, as well as for the bookkeeper.
Relieved other employees for breaks in the fuel center and in the check out lanes.
Customer Service Representative, 10/2013 - 05/2014 Partners Healthcare System – Medford, MA,
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