Jessica Claire
Experienced retail/customer service
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Talented Retail Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company.

Also highly proficient in managing multiple simultaneous tasks. Motivational leader with self-directed nature and key strengths in organization and training.

  • Flexible Work Schedule
  • Decision Making
  • Inventory Management
  • Cash Handling and Reconciliation
  • Delegation and Supervision
  • Staff Coaching and Training
  • Recruitment and Training
  • Customer Service Management
  • Merchandise Promotion and Display
  • Handling Complaints and Inquiries
  • Willingness to Learn
  • Social Perceptiveness
  • Positive and Upbeat
  • Superior Work Ethic
  • Adaptable to Changing Demands
  • Multitasking and Prioritizing
  • Retail Industry Experience
  • Physical Stamina
  • Problem Anticipation and Resolution
  • Basic Mathematics
  • Critical Thinking
  • Loss Prevention
  • Employee Training
  • On time and never call in.
  • Willing to learn new things and work extra.
Night Crew Manager, 11/2018 - Current
Kroger Shreveport, LA,
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
  • Coordinated necessary equipment and supplies to meet team requirements.
  • Trained and supervised staff members.
  • Managed and mentored staff members.
  • Maximized customer satisfaction by organizing consistent, high-quality service for all needs.
  • Oversaw staff and maximized productivity to consistently achieve standards and regularly exceed quotas.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Stocked shelves and racks and placed displays in key areas to attract customers to store.
  • Conducted personnel performance appraisals to assess training needs of staff members.
  • Unloaded trucks and loads in a timely manner to get ready for the next shift.
  • Kept track of employees speeds and input them into the computer.
  • Checked, replied, and wrote emails to/from other managers in the store/company.
General Merchandise Clerk, 08/2016 - 11/2018
United Family Of Stores Pampa, TX,
  • Restocked and merchandised products to encourage strong sales.
  • Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
  • Maintained organized back storage room to support efficient restocking.
  • Helped customers locate products and processed special orders for customers seeking out-of-stock items.
  • Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
  • Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Marked clearance products with updated price tags.
  • Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Kept stockroom orderly, accessible and safe with regular upkeep.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Cleaned and organized display cases, shelves and aisles.
  • Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
Customer Service Associate, 07/2015 - 08/2016
Petco Grand Island, NE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Consulted with customers regarding needs and addressed concerns.
  • Helped customers with high money transactions such as cashing checks, wiring money, and paying bills.
  • Printed reports for different machines in the store, as well as for the bookkeeper.
  • Relieved other employees for breaks in the fuel center and in the check out lanes.
Customer Service Representative, 10/2013 - 05/2014
Partners Healthcare System Medford, MA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Made orders in a quick and timely manner while multitasking to answer phone orders and walk in pick ups/orders.
  • Answered phone calls to take customer orders and made calls to inform customers when their order was ready.
Education and Training
High School Diploma: , Expected in 05/2015
Mead High School - Longmont, CO

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  • Mead High School

Job Titles Held:

  • Night Crew Manager
  • General Merchandise Clerk
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  • High School Diploma

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