Night Auditor Supervisor Resume Example Sleep Inn Choice Hotels

NIGHT AUDITOR SUPERVISOR

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills

Data entry
File and data retrieval systems
Report writing
Customer service
Operational improvement
Administrative support
Business operations

Team building
Problem resolution
Communications
Supervision
Security systems
MS Office
Relationship development

Experience

Sleep Inn - Choice Hotels | West Columbia, SCNight Auditor Supervisor09/2019 - Current

Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Set up and activated customer accounts.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Worked with managers to develop service improvement initiatives.
Upheld privacy and security requirements established by Sleep Inn.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

West Columbia Pentecostal Holiness Church | West Columbia, SCOffice Manager

Created and executed short- and long-term customized comprehensive financial strategies to reach company goals.
Created detailed financial models and applied analytical tools to facilitate variance analysis.
Completed in-depth analysis of business operations, trends and obligations to complete accurate projections.
Established complete accounting structures, processes and controls to meet business requirements.
Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
Supported budget administration with detailed expense analyses and report reviews.
Maintained annual and monthly budgets.
Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Identified operational processes inefficiencies and recommended necessary improvements.
Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings.
Assessed accuracy, completeness and integrity of corporate financial records.
Reduced closing time for monthly and quarterly close by implementing new consolidation procedures.
Corrected payroll transactions by voiding checks and issuing stop payment orders.
Investigated and resolved discrepancies in monthly bank accounts.
Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
Secured staff payment traceability, accurately calculating deductions while preparing and processing payroll.
Distributed expenditure, encumbrances, receipts and receivables according to schedules.
Tracked and managed expenditures.
Strengthened donation tracking using to generate monthly partner reports that included donor profiles.
Processed rehires, transfers, terminations, garnishments and withholdings.
Prepared purchase orders and expense reports.
Determined proper handling of financial transactions and approved transactions within designated limits.
Assessed accounting accuracy, performing daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, online donations and bank, credit card and petty cash reconciliations.
Prepared monthly and year-end closing statements, financial documents and invoices.
Followed all IRS guidelines and state regulations when submitting payroll taxes.

Saluda River Baptist Church | West Columbia, SCOffice Manager

Made travel arrangements by researching and scheduling flights, car rentals and hotel accommodations.
Coordinated meetings and events for staff while maintaining annual calendar.
Created professional memoranda, letters and copy forPastor and other staff, meeting expected deadlines for distribution.
Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
Assisted team members with special projects by coordinating records and resources to meet expected requirements.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Monitored office inventory to maintain adequate supply levels and order products.
Monthly/Quarterly tax collections payroll
Forms (including bulletins, newsletters, etc.

Education and Training

Midlands Technical College | West Columbia, SCAssociate of Arts09/1983

Airport High School | West ColumbiaHigh School Diploma05/1980

Resume Overview

Companies Worked For:

Sleep Inn - Choice Hotels
West Columbia Pentecostal Holiness Church
Saluda River Baptist Church

School Attended

Midlands Technical College
Airport High School

Job Titles Held:

Night Auditor Supervisor
Office Manager

Degrees

Associate of Arts
High School Diploma

Night Auditor Supervisor Resume Example

Resume Score: 80%

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