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night auditor front desk agent resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Skills
  • Honest and Ethical
  • Reliable and Responsible
  • Safety and Security Procedures
  • Guest Amenities
  • Nightly Audits
  • Credit and Cash Payments
  • Invoicing and Billing
  • Guest Registration
  • Teamwork and Collaboration
  • Decision Making
  • Computer Skills
  • Payment Processing
  • Account Balancing
  • Two-Way Radio Operation
  • Check In and Check Out Procedures
  • Lobby Maintenance
  • Records Management
  • Incoming Mail Sorting
  • Problem Solving
  • Common Area Maintenance
  • Reservations Management
  • Account Review
  • Problem-Solving
  • Data Gathering
  • Phone and Email Etiquette
  • Room & Key Assignment
  • Verbal and Written Communication
  • Customer Service
  • Inquiry Response
  • Hotel Safe Deposits
  • POS Systems
  • Staff Supervision
  • Sweeping and Mopping
  • Cleaning and Sanitizing
  • Policies and Procedures
  • Work Task Prioritization
  • Call Response and Transfer
  • Cash Register Operations
  • Customer Relations
  • Detail-Oriented
  • Employee Training
  • Credits and Refunds
  • Cooperative Attitude
  • Complaint Resolution
  • ID Verification
  • Customer Assistance
  • Merchandise Restocking
  • Cash Drawer Balancing
  • Issue Resolution
  • Loss Prevention
Experience
Night Auditor/Front Desk Agent, 05/2019 - Current
Concord Hospitality Northbrook, IL,
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Facilitated successful front desk operations for high-volume hotel.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Leveraged software to confirm reservations and address guest needs.
  • Communicated safety processes and procedures with customers during emergencies.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Ran end-of-day computer functions and closed out reports, submitting details to Corporate Managers for review.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Documented wake-up requests and set up automatic calls in system.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Generated daily, weekly and monthly Revenue reports to close out day and meet objectives.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Tracked income and expenses for business using accounting software.
Graveyard Cashier/Fuel Station Attendant, 05/2016 - 05/2019
Atria Senior Living Group, Inc. Dover, NH,
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Processed gas and amenities payments.
  • Sold store items and vehicle services to customers.
  • Washed windshields as courtesy to customers.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Refilled outdoor window maintenance stations with cleaning supplies.
  • Responded to questions about local area and company services.
  • Provided customers with information about local roads or highways.
  • Processed average of 200+ transactions each day to keep workflows moving smoothly.
Office Assistant, 08/2013 - 06/2016
The Dalles Oregonian City, STATE,
  • Answered phone calls.
  • Maintained business records by updating customer information.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Proofread and corrected correspondence and reports for error-free documentation.
  • Answered telephones, directed calls and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Typed, formatted and edited correspondence and other documents.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Education and Training
High School Diploma: , Expected in 06/2006
-
The Dalles High School - The Dalles, OR
GPA:
Status -
Accomplishments
  • Team Member of the year 2021
  • Employee on the Month March 2023

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Resume Overview

School Attended

  • The Dalles High School

Job Titles Held:

  • Night Auditor/Front Desk Agent
  • Graveyard Cashier/Fuel Station Attendant
  • Office Assistant

Degrees

  • High School Diploma

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