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Night Auditor/Assistant Manager/ Head Housekeeper/ Resume Example

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NIGHT AUDITOR/ASSISTANT MANAGER/ HEAD HOUSEKEEPER/
Professional Summary

I am an enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and excel in a new job.

Skills
  • Training & Development
  • First Aid/CPR
  • Customer service
  • Positive and upbeat
  • Strategic Planning
  • Decisive
  • Goals and performance
  • Account management
  • Staff Management
  • Time management
  • Product and service sales
  • Verbal and written communication
  • Scheduling Flexibility
  • Inventory Control
  • Guest Services
  • Cash Handling
  • Payment Processing
  • Cash Register Operation
  • Purchasing
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Store opening and closing
  • Loss prevention
Work History
Night Auditor/Assistant Manager/ Head Housekeeper/, 01/2002 to Current
Holiday Inn Express, East – Billings, MT
  • Addressed customer complaints and issues regarding service delivery.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw day-to-day operations of 66-room hotel with staff of 25 employees.
  • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
  • Promoted hotel brand by incorporating IHG loyalty program.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Increased customer service ratings through personable service.
  • Provided exceptional service and assistance to guests upon check-in.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Performed basic bookkeeping activities, including payroll and scheduling for all departments.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Monitored office supplies by checking inventory on a weekly basis and placed orders whenever stock appeared low.
Retail Sales Representative, 03/1998 to 11/2001
Coastal In And Out Floral Mart – Chickasha, OK
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for Alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Worked closely with owner to solve problems and handle customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Educated customers on promotions to enhance sales.
  • Worked with owners to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Counted cash in register drawer at beginning and end of shift.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Served needs of more than 100 customers in busy gas station / flower shop environment.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Prepared and submitted end-of-shift reports.
Assistant Manager/Hotel Night Auditor/Housekeeper, 06/1995 to 04/1998
Sleep Inn – Billings, MT
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw day-to-day operations of brand new, 75-room hotel with staff of 30 employees.
  • Provided services efficiently and with high level of accuracy.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
High School Diploma: 05/1988
Roundup High School - Roundup, MT
Certificate For Completing Program: Business Administration And Management, 09/1990
May Technical College - Billings, MT
Certificate For Finishing Program: Medical Administrative, 06/1992
Denver Business College - Billings, MT
Certifications
  • Business Administrative Management Course- 1990
  • Medical Administrative training course - 1992
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Resume Overview

Companies Worked For:

  • Holiday Inn Express, East
  • Coastal In And Out Floral Mart
  • Sleep Inn

School Attended

  • Roundup High School
  • May Technical College
  • Denver Business College

Job Titles Held:

  • Night Auditor/Assistant Manager/ Head Housekeeper/
  • Retail Sales Representative
  • Assistant Manager/Hotel Night Auditor/Housekeeper

Degrees

  • High School Diploma : 05/1988
    Certificate For Completing Program : Business Administration And Management , 09/1990
    Certificate For Finishing Program : Medical Administrative , 06/1992

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