I am an enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and excel in a new job.
Skills
Training & Development
First Aid/CPR
Customer service
Positive and upbeat
Strategic Planning
Decisive
Goals and performance
Account management
Staff Management
Time management
Product and service sales
Verbal and written communication
Scheduling Flexibility
Inventory Control
Guest Services
Cash Handling
Payment Processing
Cash Register Operation
Purchasing
Point of Sale Systems
Product Knowledge
Customer Complaint Resolution
Store opening and closing
Loss prevention
Work History
Night Auditor/Assistant Manager/ Head Housekeeper/, 01/2002 to Current Patterson Companies – Boone, IA,
Addressed customer complaints and issues regarding service delivery.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Oversaw day-to-day operations of 66-room hotel with staff of 25 employees.
Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
Promoted hotel brand by incorporating IHG loyalty program.
Prepared bills for customers and delivered to rooms on day of check-out.
Increased customer service ratings through personable service.
Provided exceptional service and assistance to guests upon check-in.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Performed basic bookkeeping activities, including payroll and scheduling for all departments.
Protected guest valuables with main safe or in individual boxes to maximize security.
Received packages and mail at front desk and dispersed to correct employees.
Kept accounts in balance and ran daily reports to verify totals.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained financial accuracy by collecting deposits, fees and payments.
Promoted local entertainment and sporting events and offered details to assist patrons.
Monitored office supplies by checking inventory on a weekly basis and placed orders whenever stock appeared low.
Retail Sales Representative, 03/1998 to 11/2001 Coastal In And Out Floral Mart – City, STATE,
Reviewed and resolved differences between accounting information and cash drawer.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Requested official identification for Alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Worked closely with owner to solve problems and handle customer concerns.
Increased sales by offering advice on purchases and promoting additional products.
Checked prices for customers and processed items sold by scanning barcodes.
Educated customers on promotions to enhance sales.
Worked with owners to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Counted cash in register drawer at beginning and end of shift.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Served needs of more than 100 customers in busy gas station / flower shop environment.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used cash registers and POS systems to request and record customer orders and compute bills.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assisted customers by answering questions and fulfilling requests.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Prepared and submitted end-of-shift reports.
Assistant Manager/Hotel Night Auditor/Housekeeper, 06/1995 to 04/1998 Sleep Inn – City, STATE,
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Oversaw day-to-day operations of brand new, 75-room hotel with staff of 30 employees.
Provided services efficiently and with high level of accuracy.
Prepared bills for customers and delivered to rooms on day of check-out.
Provided exceptional service and assistance to guests upon check-in.
Increased customer service ratings through personable service.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
High School Diploma: , Expected in 05/1988 Roundup High School - Roundup, MT GPA:
Certificate For Completing Program: Business Administration And Management, Expected in 09/1990 May Technical College - Billings, MT, GPA:
Certificate For Finishing Program: Medical Administrative, Expected in 06/1992 Denver Business College - Billings, MT, GPA:
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School Attended
Roundup High School
May Technical College
Denver Business College
Job Titles Held:
Night Auditor/Assistant Manager/ Head Housekeeper/
