Night Auditor/Assistant Manager/ Head Housekeeper/ Resume Example
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NIGHT AUDITOR/ASSISTANT MANAGER/ HEAD HOUSEKEEPER/
Professional Summary
I am an enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and excel in a new job.
Skills
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Work History
Night Auditor/Assistant Manager/ Head Housekeeper/, 01/2002 to Current
Patterson Companies – Boone , IA
Patterson Companies – Boone , IA
- Addressed customer complaints and issues regarding service delivery.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 66-room hotel with staff of 25 employees.
- Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
- Promoted hotel brand by incorporating IHG loyalty program.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Performed basic bookkeeping activities, including payroll and scheduling for all departments.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Received packages and mail at front desk and dispersed to correct employees.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Monitored office supplies by checking inventory on a weekly basis and placed orders whenever stock appeared low.
Retail Sales Representative, 03/1998 to 11/2001
Coastal In And Out Floral Mart – City , STATE
Coastal In And Out Floral Mart – City , STATE
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Requested official identification for Alcohol and tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
- Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Worked closely with owner to solve problems and handle customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Checked prices for customers and processed items sold by scanning barcodes.
- Educated customers on promotions to enhance sales.
- Worked with owners to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Counted cash in register drawer at beginning and end of shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Served needs of more than 100 customers in busy gas station / flower shop environment.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Prepared and submitted end-of-shift reports.
Assistant Manager/Hotel Night Auditor/Housekeeper, 06/1995 to 04/1998
Sleep Inn – City , STATE
Sleep Inn – City , STATE
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 6 front desk agents and helped to resolve issues arising during shifts.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of brand new, 75-room hotel with staff of 30 employees.
- Provided services efficiently and with high level of accuracy.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Education
High School Diploma: 05/1988
Roundup High School - City, State
Roundup High School - City, State
Certificate For Completing Program: Business Administration And Management, 09/1990
May Technical College - City
May Technical College - City
Certificate For Finishing Program: Medical Administrative, 06/1992
Denver Business College - City
Denver Business College - City
Certifications
- Business Administrative Management Course- 1990
- Medical Administrative training course - 1992
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Resume Overview
School Attended
- Roundup High School
- May Technical College
- Denver Business College
Job Titles Held:
- Night Auditor/Assistant Manager/ Head Housekeeper/
- Retail Sales Representative
- Assistant Manager/Hotel Night Auditor/Housekeeper
Degrees
- High School Diploma : 05/1988
Certificate For Completing Program : Business Administration And Management , 09/1990
Certificate For Finishing Program : Medical Administrative , 06/1992
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