Night Audit Manager Resume Example
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Remarkable front desk providing superior level of customer service to guests and prospective guests. Proven ability to run all shirts of front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.
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- Answered office phone calls and emails to direct customers and answer questions.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Provided property details to patrons, including lobby and business area, pool, fitness center.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Posted room charges such as food,and telephone calls based on individual customer actions.
- Computed guest billings and posted charges to room accounts.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Set guest and group reservations and processed check-ins and check-outs.
- Managed all front desk operations for 80 room hotel.
- Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
- Set and optimized employee schedules to secure proper coverage for all shifts.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Organized and filed federal and state tax returns, paying close attention to deadline dates.
- Provided end-of-month audits of the resort to upper management as required.
- Prepared invoices for customers and delivered to rooms on day of check-out to reduce wait times at front desk.
- Managed team of four front desk agents, supervising personnel in issue resolution a process.
- Booked groups of people for seminars, conferences and other events and offered the best available room rates.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Read weekly sales inserts and monitored price changes.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution. - Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Greeted customers warmly and responded to requests for information.
- Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
- Kept check-out areas clean,organized, and well-stocked to maintain attractive store.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Made organic Juice bottled and shipped
- Filled orders and did spread sheets for juice orders
- Cleaned and organized the kitchen after productions
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Resume Overview
School Attended
- Eastern High School
Job Titles Held:
- Night Audit Manager
- Cashier
- Assistant Manager
Degrees
- High School Diploma
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