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night audit resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

To obtain a position that will enable me to use my vital organizational skill and ability to work well with customers. Adaptable and courteous, Talented at answering questions and offering information. I am committed to delivering dynamic service and fostering positive relationships with guests and coworkers. Outgoing and friendly with strong motivation for success. Seeks out opportunities to enhance business profile and build long-term customer loyalty.

Skills
  • Information Confidentiality
  • Posting Charges
  • Lobby Housekeeping
  • Generating Reports
  • Staff Training
  • Strong Work Ethic
  • Multitasking and Organization
  • Complaint Resolution
  • Checking Guests in and Out
  • Night Audit Reports
  • Payment Oversight
  • Overseeing Front Desk
  • Problem-Solving
  • Calm Under Pressure
  • Excellent oral and written communication
  • Exceptional communicator.
  • Decision Making
  • Punctual and Dependable
  • Room Inventory
  • Customer Service- Focused
  • End-of-Day Processes
Experience
02/2022 to Current
Night Audit Hyatt Hotels Corp. Siesta Key, FL,
  • Totaled house charges and credit card vouchers to reconcile with balance.
  • Reviewed and verified wake-up call list and oversaw call completion during shift.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Reviewed item requests and room service orders for accuracy and needed assistance.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Assigned maintenance or housekeeping tasks to appropriate staff based on daily and weekly schedule as well as guest requests.
  • Posted guest check corrections and late charges to customer profiles.
  • Managed front desk and lobby inventory by overseeing restocks.
  • Held keys to property to access various areas on grounds for events requiring immediate action such as emergency repairs.
  • Greeted and interacted with guests to assist with check-ins and provide facility and area information.
  • Documented wake-up requests and set up automatic calls in system.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
04/2018 to 02/2022
Lead Housekeeper/Front Desk Receptionist The Paradies Shops Louisville, KY,
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Answered guest questions about hotel services, policies, local entertainment and other useful topics.
  • Issued room keys and provided guests with maps or directions to accommodations.
  • Resolved guest complaints and coordinated responses to individual needs.
  • Directed guests to self-service luggage trolleys to easily move items to and from rooms.
02/2015 to 04/2018
Reservation Desk/Assistant Cashier Cape Kiwanda Market City, STATE,
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find store items.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
08/2014 to 02/2015
Cashier Fred Meyer City, STATE,
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
Expected in 06/1995
High School Diploma:
Mark Morris High School - Longview, WA
GPA:
Expected in
: General Studies
Tillamook Bay Community College - Tillamook, OR
GPA:
Additional Information
  • Opera and Teams Knowledge

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Resume Overview

School Attended

  • Mark Morris High School
  • Tillamook Bay Community College

Job Titles Held:

  • Night Audit
  • Lead Housekeeper/Front Desk Receptionist
  • Reservation Desk/Assistant Cashier
  • Cashier

Degrees

  • High School Diploma
  • Some College (No Degree)

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