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night audit resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Objectives To obtain a position in a hotel to show and put to use the knowledge and skills obtained while working with other employees and gain the necessary experience needed to excel and move up in the work field. Hospitality leader highly familiar with audit processes and procedures. Focused on maintaining professionalism and company standards across front desk operations. Effective communicator with strong organizational skills.

Skills
  • Customer Service
  • Advanced Mathematics
  • Compliance Assessment
  • Problem Anticipation and Resolution
  • Operational Reporting
  • Service-Oriented
  • Work Planning
  • Employee Training Oversight
  • Sales Support
  • Quality Assurance
  • Make Reservations
  • Lobby Auditing
  • Guest Relations
  • Automated Telephone Systems
  • Room Assignments
  • Reporting Capabilities
  • Registration Processing
  • Fire Procedures
  • Efficient Service
Work History
04/2018 to 05/2020 Night Audit Hyatt | Irmo, SC,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Set up and entered all financial data into spreadsheets using Microsoft Excel.
  • Balanced hotel accounts and resolved discrepancies.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Performed nightly updates to room charges and rates.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Conducted check-in procedures for 250 guests every shift using Opera
07/2006 to 07/2011 Apprentice Engineer Jones Lange Lasalle Inc. | Fort Mill, SC,
  • Shadowed senior staff members to ask questions and assist when needed.
  • Maintained project team accomplishments by communicating essential information, coordinating actions and obtaining expert input.
  • Observed existing strategies and techniques to offer suggestions for improvement.
  • Traveled to different sites to gain practical experience in new work zones.
  • Inspected HVAC equipment before, during and after projects to maintain progression and functionality.
  • Managed various stages of construction projects.
  • Monitored project progress, ensuring conformance to design specifications and safety standards.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Assembled auxiliary components to heating or cooling equipment, including air ducts, pipes, discharge valves and flues.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Wrote and revised maintenance procedures.
  • Cleaned and lubricated components to maintain optimal performance.
  • Shadowed 3 senior staff members to ask questions and assist when needed
12/2004 to 05/2008 Small Package Handler Wendy's Company | Largo, FL,
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Recorded each completed job in equipment use log.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Kept records accurate and current by documenting movements in company system.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Performed routine preventive maintenance, adjustments and lubrication on equipment and production tools to maintain proper operation.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Helped customers by carrying oversized parcels inside residences.
  • Upsold postal services like insurance and tracking.
  • Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
04/2004 to 01/2006 Crew Member Sharper Image -Seasonal | City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Greeted customers and helped with product questions, selections and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Issued receipts and processed refunds, credits or exchanges.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by 50%
Education
Expected in 06/2006 to to Highschool Diploma | Auto Mechanic Evanston Township Highschool, Evanston IL, GPA:

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Resume Overview

School Attended

  • Evanston Township Highschool

Job Titles Held:

  • Night Audit
  • Apprentice Engineer
  • Small Package Handler
  • Crew Member

Degrees

  • Highschool Diploma

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