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New Sales Inbound Call Agent Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background
Expected in 2016 BS | Mass Communications and Journalism Norfolk State University, Norfolk, VA GPA:

Mass Communications and Journalism

Work Experience
03/2015 to 06/2015 New Sales Inbound Call Agent Caleres | Los Angeles, CA,
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Maintained a 87% new sales close rate, compared to the average 21% close rate.
  • Computed accurate sales prices for purchase transactions.
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Increased store sales by 20% by upselling merchandise.
  • Generated leads for new sales through telephone and email contact with customers.
02/2015 to 03/2015 Call Agent Columbia Sportswear Co. | Byron Center, MI,
  • Conduct an average of 200 inbound and outbound calls per day.
  • Submit an average of 2 leads and 4 college programs each during every work shift.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information about college programs.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions for leads and their area of interest.
  • Fulfills requests by clarifying information; completing transactions; forwarding requests to desired college programs.
  • Sells additional services by recognizing opportunities to up-sell accounts
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in additional trainings.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
2014 to 11/2014 Sales Associate Standard Tv & Appliance | Beaverton, OR,
  • Organize designated sections of the store ensure a clean and tidy shopping environment.
  • Help and assist customers with specific questions or concerns
  • Have knowledge of current fashion trends as well as out of style and vintage fashions.
  • Prevent store losses using awareness, attention to detail, and integrity.
  • Cross trained and provided back up for other customer service representatives when needed.
  • worked as a team member performing product assistance, and cleaning duties.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 10%.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
06/2013 to 10/2014 Dispatch/Router CLW DELIVERY | City, STATE,
  • Administers truck routing operations: alone or with Fleet Router, schedules drivers, arranges routes, and allocates vehicles for outbound and inbound (back haul) needs for Lowe's.
  • Arranges temporary vehicles as required.
  • Monitor driver's routes and help keep them on track.
  • Inform drivers of add on customers and deletions from Lowe's.
  • Communicates with Lowe's customers in regards to operating schedules and delivery problems.
  • File all Lowe's Customer Delivery Reports at the end of the work shift.
  • Demonstrate patience and contain positive attitudes toward all customers, including I-Rate customers.
  • Ensure customers are satisfied and help provide the best solution possible for any questions or problems a customer may have.
  • Trained 1-2 new employees per month.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
07/2009 to 04/2014 Manager/ Face Painter M | City, STATE,
  • To assist in the maintenance of a comfortable and courteous ambience for the visitors.
  • Pro-actively handling visitor queries and complaints
  • Organized weekly sales reports for the sales department to track product success.
  • Report for duty at the times specified and ensure that a high standard of personal
  • Presentation and appearance is maintained at all times.
  • Protect confidential information
  • Provided on-the-job training for all new staff to provide excellent service
  • Be responsible for the cleanliness and neatness of your work area.
  • Responsible for the security and accounting of all moneys (cash, checks, credit/debit card)
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Computed accurate sales prices for purchase transactions
  • Designed and suggested new display ideas (website, advertisement banners and boards, business card design) to improve accessibility to services, which increased sales by 50%.
  • Expressed appreciation and invited customers to continue to book our services.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Accomplishments

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Assistance

  • Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
  • Increased the on-time deliveries by 15% within the first year of employment.
  • Routinely helped as many as 10-20 customers each day in a high-volume retail outlet.
  • Contributed to a 5% drop in shoplifting through increased awareness and intervention measures.

Skills
  • Confident, articulate, and professional speaking abilities
  • Energetic work attitude
  • Careful and active learner/ listener
  • Money handling experience
  • Excellent multi-tasking ability
  • Ability to communicate and cooperate with I-Rate customers
  • Enhances brand image through social presence
  • Management and leadership skills
  • Makes and implements decisions;
  • Thinks critically to solve problems;
  • Writes clearly and concisely
  • Cooperates and works well with others
  • Reliable and trustworthy
  • Professionalism
  • Proficient in computer software (Microsoft Office, Outlook, PowerPoint, Excel, Word, etc.)

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Resume Strength

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Resume Overview

School Attended
  • Norfolk State University
Job Titles Held:
  • New Sales Inbound Call Agent
  • Call Agent
  • Sales Associate
  • Dispatch/Router
  • Manager/ Face Painter
Degrees
  • BS