new patient enrollment specialist remote resume example with 16+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Dedicated Bookkeeper/Analyst with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

  • Office Support
  • Policyholder Communication
  • Administrative Support
  • Record Requests
  • Filing Records
  • Customer Satisfaction
  • ADP Workforce Now
  • Enrollment Assistance
  • Team Meetings
  • Enrollment Procedures
  • Customer Inquiries
  • Workflow Processes
  • Staff Management
Gateway Community College New Haven, CT Expected in 02/2012 Certificate : Medical Coding/Billing - GPA :
Naugatuck Valley Community College Waterbury, CT Expected in 05/1989 Certificate : Computer Courses - GPA :
Seymour High School Seymour, CT Expected in 06/1986 High School Diploma : - GPA :
Work History
Blackhawk Transport - New Patient Enrollment Specialist (Remote)
Pine Bluff, AR, 01/2022 - 07/2022
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Updated, entered and reviewed customer data.
  • Reviewed statistic enrollment data and prepared reports.
  • Finalized and processed enrollment applications.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Reached out to applicants via calls, texts, emails and social media.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Digiori Roofing And Siding - Contract Analyst/Bookkeeping Clerk
City, STATE, 03/2020 - 03/2021
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Coordinated and attended meetings as company's main contact to review contractual obligations.
  • Coordinated changes to agreement which might occur during contract lifetime.
  • Double-checked plans and specifications of contract work for company compliance.
  • Inputted new information into company's database using Quickbooks and Excel, verifying accuracy and integrity of data prior to uploading.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Communicated with suppliers to reconcile invoice payments.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
  • Transferred data and documents for smooth system migrations and software updates.
Stone Design Landscapes, LLC - Owner
City, STATE, 11/2015 - 02/2019
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Devised processes to boost long-term business success and increase profit levels.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Griffin Hospital Emergency Room - Discharge Analyst/Medical Records/Admitting Registrar
City, STATE, 07/2000 - 11/2011
  • Verified patient details and insurance coverage and collected co-pays.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Arranged forms and charts for each patient.
  • Registered patients for labs, surgeries and radiology.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

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Resume Overview

School Attended

  • Gateway Community College
  • Naugatuck Valley Community College
  • Seymour High School

Job Titles Held:

  • New Patient Enrollment Specialist (Remote)
  • Contract Analyst/Bookkeeping Clerk
  • Owner
  • Discharge Analyst/Medical Records/Admitting Registrar


  • Certificate
  • Certificate
  • High School Diploma

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