New Patient Coordinator resume example

• Coordinated between patients and healthcare professionals to meet patient needs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Scheduled patient appointment and procedures with Cerner scheduling.

● Principal Accountabilities Responsible for welcoming patients to the practice, identifying and introducing care providers, and setting expectations for program services.

● Coordinates the intake of new patient information including obtaining medical records, coordinating visits according to treatment plan, and communicating with patients, family, referring physicians and ancillary providers along the way.

● Meets directly with patient/family to assess needs and develop an individualized continuing care plan in collaboration with physician.

● Completes proactive patient screens as requested by MDs, facility staff and/ or patients and their families.

● Develops a method to identify inpatient referrals and establish a communication plan with those referring physician/practices.

● View Job Posting Details Proprietary and Confidential - For Memorial Hermann internal use only 10:22 AM 03/30/2020 Page 1 of 3

● Maintains referring physician database for tracking and trending market referral patterns. Ensures that all elements critical to the plan of care have been communicated to the patient/family and members of the healthcare team and are documented as necessary to assure continuity of care.

● Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated case load; monitors the patient’s progress to discharge, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient focused, high quality, efficient, and cost effective.

● Collaborates and maintains active communication with physicians, nursing staff and other members of the multi-disciplinary care team, patients and their families, and other healthcare companies.

● Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

● Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.