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New Patient Coordinator Resume Example

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NEW PATIENT COORDINATOR
Summary

Ambitious and detailed professional with a proven ability to deliver compassionate and concise financial and administrative support in dynamic and emotionally charged environments. Skilled communicator; excels at clearly translating complicated insurance and healthcare information while fostering supportive and collaborative patient relationships. Substantial customer service and leadership experience; advanced knowledge of insurance contracts, eligibility and benefits, compliance, and medical terminology

Skills
  • Patient interviewing skills
  • Appointment confirmation
  • MS Office
  • Organization
  • Friendly, positive attitude
  • Team building
  • Relationship building
  • Organizational skills
  • Supervision
  • Coordination
  • Work ethic
  • Team management
Experience
New Patient Coordinator
Panama City , FL
Kuresmart Pain Management/Apr 2020 to Current
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Scheduled patient appointment and procedures with Cerner scheduling.

● Principal Accountabilities Responsible for welcoming patients to the practice, identifying and introducing care providers, and setting expectations for program services.

● Coordinates the intake of new patient information including obtaining medical records, coordinating visits according to treatment plan, and communicating with patients, family, referring physicians and ancillary providers along the way.

● Meets directly with patient/family to assess needs and develop an individualized continuing care plan in collaboration with physician.

● Completes proactive patient screens as requested by MDs, facility staff and/ or patients and their families.

● Develops a method to identify inpatient referrals and establish a communication plan with those referring physician/practices.

● View Job Posting Details Proprietary and Confidential - For Memorial Hermann internal use only 10:22 AM 03/30/2020 Page 1 of 3

● Maintains referring physician database for tracking and trending market referral patterns. Ensures that all elements critical to the plan of care have been communicated to the patient/family and members of the healthcare team and are documented as necessary to assure continuity of care.

● Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated case load; monitors the patient's progress to discharge, intervening as necessary and appropriate to ensure that the plan of care and services provided are patient focused, high quality, efficient, and cost effective.

● Collaborates and maintains active communication with physicians, nursing staff and other members of the multi-disciplinary care team, patients and their families, and other healthcare companies.

● Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

● Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

Patient Access Representative- Transplant
New Orleans , LA
Touro/Dec 2012 to Apr 2020
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Documented and managed patient information using Healthquest billing system
  • Documented and managed patient information using Care4 and Transchart
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Checked daily doctor schedules and verified insurance.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Patient Access Representative II
Allentown , PA
Veterans Health Administration/Feb 2009 to Dec 2012
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Verified demographics and insurance information to register patients in computer system.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Documented and managed patient information using healthquest
  • Checked daily doctor schedules and verified insurance.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Supervisory Administrative Specialist
City , STATE
UT Physicians/Jun 2006 to Feb 2009
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Managed administrative processes and prepared key reports and documentation.
  • Reorganized meeting spaces to maximize physical space without sacrificing comfort.
  • Used Workday to organize vacation, sick leave and work-from-home timing for over 9 workers.
  • Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Education and Training
Bachelor of Arts: Business Administration AndManagementLeTourneau UniversityDec 2018City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

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Resume Strength
  • Typos

Resume Overview

School Attended

  • LeTourneau University

Job Titles Held:

  • New Patient Coordinator
  • Patient Access Representative- Transplant
  • Patient Access Representative II
  • Supervisory Administrative Specialist

Degrees

  • Bachelor of Arts : Business Administration And Management

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