new patient coordinator resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

When hiring myself; I can ensure you will receive an employee ready and willing to work to my full potential. I believe in creating an honest, positive, and effective work environment for all staff. I am extremely detail oriented , organized and punctual. I can guarantee I'd be an asset to any team and inevitably work my way up. I currently work at Urology Associates of Cape Cod, which I love my job and all it's requirements; distance is the problem, I travel 3 hours a day in total for work.

  • Microsoft Office Savy
  • Customer Service
  • Punctual- Always
  • Reliable
  • Flexible
  • Multitasker
  • Open to change and new opportunities
  • Willingness and readiness to learn
  • Dedicated
  • Coaching and Mentoring
  • Recruitment and Hiring
  • Schedule Coordination
Work History
04/2021 to Current
New Patient Coordinator Us Oncology, Inc. Waco, TX,
  • Oversee appointment scheduling and New patient coordination for new and established patients
  • Set up New Patient charts- including medical history, demographics, labs, imaging, pathology , allergies , and symptoms/ previous dx.
  • Oversee/ request referrals/ insurance referrals
  • Chart Prep for four different providers ( requires printing out any necessary documentation pertaining to said appointment , and fee slip per patient per day )
  • Verify Insurance
  • Access Cape Cod Health Care System (CCHC system- Epic) to gain demographics/insurance/and medical history
  • Experience filing claims/ coding with IDC-10 and CPT Codes pertaining to Urologic Care.
  • Schedule patients for 9 providers in total, across 5 locations.
  • Scheduling includes but not limited to , Fusion Biopsy, Biopsy, Lupron + Firmagon Injectables, Uroflow Studies, PTNS, cystoscopies, stent removals, catheter placements, vasectomy consults. Routine Established Patient and Pathology related appointments.
  • Provide excellent customer service to all new patients ; informing them about urological procedures, our protocols, and ensuring them I will help them along the way, by any means necessary.
  • Send out weekly reminders ( manual calls ) to all patients about getting lab work or imaging done .
  • Order X-Rays, MRI's, CT's, and a variety of lab work
  • Receiving/ requesting records from other providers offices .
  • Send referrals biased on providers requests .
  • Keep adequate medical records; and maintain paper charts for critical patients
  • Efficient in Microsoft word, excell, eClinical Works, Quest Quanum, and navigating Emdeon, MassHealth, Allways, and BMC provider portals
  • Contact In-network providers for Insurance referrals
  • Work closely via phone and fax with Mass General , CCH, Dana Farber, Radiation Oncology , Physical Therapy , and in network providers to stay updated and informed on Patients care plans .
09/2020 to 03/2021
Lead Housekeeper Motel 6/Studio 6 Pendleton, OR,
  • I've ran cleanings in Apartment Buildings, Day Cares, Realty Offices, Residential Homes, AirBnB's, Commercial buildings, as well as hotel rooms.
  • Upheld inventory control standards with regular counts and diligent tracking in line with budgetary guidelines.
  • Kept team turning rooms within 1.5 hours, including replacing linens, deep clean of bathroom and/or kitchen, collecting trash, replenishing supplies, and cleaning surfaces.
  • Monitored work-related risks, eliminated safety hazards, and reported larger concerns to direct supervisor.
  • Supervised, storage, and use of housekeeping cleaning supplies.
  • Coordinated full-scale; top to bottom deep cleaning (residential and commercial) at least 8 times a week at a 3.5hr pace alone.
  • Maintained strong team performance by orienting staff to rules, policies, and procedures.
  • Trained housekeeping personnel in safety operations for cleaning supplies.
  • Inspected employees' work thoroughly and retrained to close any skill gaps.
  • Accommodated residents' needs and boosted revenue by offering outstanding, reliable and trusted services.
  • Verified cleanliness with regular inspections.
01/2018 to 09/2020
Assistant Store Manager of Operations Wareham Management Group LLC City, STATE,
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures, for multiple locations ( 4 at once) .
  • Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
  • Managed workload and task demand between corporate guidelines and staff abilities.
  • Implemented theft prevention policies to minimize potential loss.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met CDC guidelines in establishment of effective cleaning protocols and procedures. To ensure all COVID-19 guidelines are met.
  • Identified and recommended advanced cleaning and maintenance needs with thorough inspections.
  • Stayed efficient, keeping supplies organized and working from master cleaning plan.
  • Training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
  • Aassist senior managers with meeting all required standards, any way or means possible. I encouraged my staff daily by effectively coordinating resources, by providing leadership necessary for sales growth and increased profit margin.
  • Cultivated open communication with employees by providing timely feedback to improve the business performance level.
Expected in to to
High School Diploma:
Fairhaven Highschool - Fairhaven, Ma

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Resume Overview

School Attended

  • Fairhaven Highschool

Job Titles Held:

  • New Patient Coordinator
  • Lead Housekeeper
  • Assistant Store Manager of Operations


  • High School Diploma

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