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New Patient Coordinator resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Ambitious and detailed professional with a proven ability to deliver compassionate and concise financial and administrative support in dynamic and emotionally charged environments. Skilled communicator; excels at clearly translating complicated insurance and healthcare information while fostering supportive and collaborative patient relationships. Substantial customer service and leadership experience; advanced knowledge of insurance contracts, eligibility and benefits, compliance, and medical terminology.

Skills
  • Insurance verifying
  • Medical insurance
  • Appointment Scheduling
  • Payment collection
  • Critical thinking
  • Microsoft Office
  • Team Building
  • Leadership
  • Adaptability
  • Computer skills
  • Interpersonal Communication
  • Computer proficiency
Work History
04/2020 to Current
New Patient Coordinator Kuresmart Pain Management Panama City, FL,
  • Welcome patients to practice, identifying and introducing care providers, and setting expectations for program services.
  • Coordinates intake of new patient information including obtaining medical records, coordinating visits according to treatment plan, communicating with patients, family, referring physicians, ancillary providers
  • Meets directly with patient/family to assess needs and develop individualized continuing care plan in collaboration with physician.
  • Completes proactive patient screens as requested by MDs, facility staff, patients and their families.
  • Develop methods to identify inpatient referrals, establish communication plan with those referring physician/practices.
  • Maintains referring physician database for tracking/trending market referral patterns. Ensures that all elements critical to plan of care have been communicated to patient/family and members of healthcare team and are documented as necessary to assure continuity of care.
  • Collaborates with physician and all members of multidisciplinary team to facilitate care for designated case load; monitors patient's progress to discharge, intervening as necessary and appropriate to ensure plan of care and services provided are patient focused, high quality, efficient, and cost effective.
  • Collaborates and maintains active communication with physicians, nursing staff and other members of multi-disciplinary care team, patients and their families, and other healthcare companies.
  • Processed 160 new patient referrals per month
  • Schedule 120 new patient appointments per month
12/2012 to 04/2020
Patient Access Representative III-Transplant Touro Marrero, LA,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographics, insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information, determined eligibility for benefits for specific services rendered.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Received patient deductibles, co-pay amounts and prescription drug costs, discussed options to satisfy remainder of patient financial obligations.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Successfully managed active/inactive waitlist of 175 patients
02/2009 to 12/2012
Patient Access Representative II Memorial Hermann Health System City, STATE,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Verified insurance and eligibility for all payor sources
  • Obtained referral and pre-authorizations for inpatient/outpatient services
  • Establish payment arrangements and collect payments
  • 65+ insurance verification, pre-authorization request, calculations and collections per day
06/2006 to 02/2009
Referral Coordinator Supervisor UTPhysicians City, STATE,
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Managed administrative processes and prepared key reports and documentation.
  • Reorganized meeting spaces to maximize physical space without sacrificing comfort.
  • Used Workday to organize vacation, sick leave and work-from-home timing for over 9 workers.
Education
Expected in 12/2018
Bachelor of Arts: Business Administration And Management
LeTourneau University - Longview, TX
GPA:

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Resume Overview

School Attended

  • LeTourneau University

Job Titles Held:

  • New Patient Coordinator
  • Patient Access Representative III-Transplant
  • Patient Access Representative II
  • Referral Coordinator Supervisor

Degrees

  • Bachelor of Arts

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