Ambitious and detailed professional with a proven ability to deliver compassionate and concise financial and administrative support in dynamic and emotionally charged environments. Skilled communicator; excels at clearly translating complicated insurance and healthcare information while fostering supportive and collaborative patient relationships. Substantial customer service and leadership experience; advanced knowledge of insurance contracts, eligibility and benefits, compliance, and medical terminology.
Skills
Insurance verifying
Medical insurance
Appointment Scheduling
Payment collection
Critical thinking
Microsoft Office
Team Building
Leadership
Adaptability
Computer skills
Interpersonal Communication
Computer proficiency
Work History
04/2020 to Current
New Patient CoordinatorKuresmart Pain Management – Panama City, FL,
Welcome patients to practice, identifying and introducing care providers, and setting expectations for program services.
Coordinates intake of new patient information including obtaining medical records, coordinating visits according to treatment plan, communicating with patients, family, referring physicians, ancillary providers
Meets directly with patient/family to assess needs and develop individualized continuing care plan in collaboration with physician.
Completes proactive patient screens as requested by MDs, facility staff, patients and their families.
Develop methods to identify inpatient referrals, establish communication plan with those referring physician/practices.
Maintains referring physician database for tracking/trending market referral patterns. Ensures that all elements critical to plan of care have been communicated to patient/family and members of healthcare team and are documented as necessary to assure continuity of care.
Collaborates with physician and all members of multidisciplinary team to facilitate care for designated case load; monitors patient's progress to discharge, intervening as necessary and appropriate to ensure plan of care and services provided are patient focused, high quality, efficient, and cost effective.
Collaborates and maintains active communication with physicians, nursing staff and other members of multi-disciplinary care team, patients and their families, and other healthcare companies.
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