Personable Sales professional offering 15 years of Real Estate experience. Excellent reputation of meeting Sales goals, resolving challenges and improving Customer service satisfaction.
Result focused and pro-active with communication. Proven history of fostering results to meet team, individual and management objectives.
Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Well-versed in all aspects of New Home selling to ensure a seamless Home buying experience for our customers.
Multilingual in German and Turkish offering solid comprehension of cultural diversity to all guests.
Won multiple sales contest throughout my 14 year career at Lennar Homes. Achieved multiple tier bonus sales levels continuously. Exceeded set sales goals and customer satisfaction scores every year.
Trained and guided over 20 New Sales Agents towards becoming successful sales agents. Helped them with product knowledge, contract training, software, mortgage education, Building process and guiding customers from contract signing to closing.
Build and maintained strong marketing base for lead generation and build Realtor relationships for continued Sales success.
Educated customers looking to buy on current market conditions, instilled confidence and trust and provided close working relationships with my clients.
Highly motivated individual that is known to be a self starter and team player. I pried myself in being transparent, pro-active, easy to work with and being adaptable when challenges arise. Known to solve problems quickly, accurately and provide top level customer service.
Performed Sales and Service to Investors in purchasing Condo conversions in the Orlando area.
Converted hundreds of apartment units to Condos and sold them through a network of Realtors that were specializing in international Clientele wanting to make Real Estate investments in the Orlando area.
Build multiple Partnerships of highly motivated local brokers that would provide customer leads locally and through south and central American markets.
Worked in direct relationship with Ownership to educate investors on Product , Price point, total investment and ROI.
Invested heavily in Broker events and functions. Maintained an excellent level of communication that would generate a high amount of leads and sales volume.
Performed anything from cold calling, to event set up, realtor functions, incentive programs and continues networking to build a strong network of repeat Investors.
Organized and oversaw Food & beverage operations with staff of 80 Associates.
Coordinated high end events such as weddings, cooperate functions , anniversaries and local organizational functions.
Maintained a high level of service and organization pertaining to the speed and accuracy of multiple events.
Monitored both front of the house and back of the house performance to ensure a top level of service that met and exceeded the customers needs.
Verified food and server protocol in maintaining standards in quality for all aspects of the operation.
Consistently followed safety protocol for food handling, alcohol service and provided a pro-active management style to ensure timelines for all events were met.
Responsible for hiring, training, education and certification of all associates. Responsible for the scheduling of all associates to meet all functions timelines and have proper staffing levels available.
Monitored staff hours to ensure that service level was met and cost control was within departments budget.
This Job required a high level ability to multi task, schedule, train, work under high pressure and communicate with all management and clientele.
Directed high end Banquet operations servicing customers from all over the world. Maintained a strong working relationship with Catering Managers and Food & beverage personal to ensure excellent customer service.
Managed, trained, scheduled and organized all functions.
Executed simultaneous Catering events by maintaining a refined level of Ritz-Carlton hospitality.
Responsible for budgeting, food & service safety, training and certifications of all staff. Run multiple outlets in hotel including private dining, outdoor dining and specialized theme event. Communicated closely with Chef, Catering managers, client and vendors to ensure proper execution of events.
Responsible for staffing, labor cost, time management, internal business development, staff training, communication and refinement of all aspects to Ritz-Carlton standards.
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