- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Proactive individual focused on delivering high-quality patient-centered care. Skilled in overseeing acute and chronic conditions and have been certified in CPR. Hardworking, educated and willing to go extra mile to complete any task.
- Microsoft Office proficiency
- Excel spreadshee
- Extremely organized
- Time management
- Strong verbal communication
- Strong problem solver
- Dedicated team player
- Resourceful
- Cash handling accuracy
- Excellent multi-taker
- Administrative, Phone
|
- Customer service
- Patient care
- Patient flow
- Problem solver
- Purchasing
- Quality assurance
- Quality control
- Sales and marketing
- Data Entry
- Reporting and documentation
|
New Accounts Coordinator, 04/2019 - 05/2020
Fm Global – Malvern, PA,
- Coordinate with new account installer, from end of sale process to first delivery
- Responsibilities include interacting with customer and other Cintas departments to coordinate installation of Cintas products and services
- Accessing variety of computer databases to review, download and manually input/update data in system
- Installing accounts as efficiently as possible; and ensuring high customer satisfaction throughout installation process
- Used targeted questioning strategies to discover insight on prospect needs and requirements
- Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality
- Submitted reports to senior management to aid in business decision-making and planning
- Researched issues to obtain appropriate answers to customer inquiries
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Medical Logistics Customer Service/ Acquisitions, 04/2008 - 12/2018
USAF Moody AFB – City, STATE,
- Oversaw requisitions and issue of $4.9M annual sales of medical supplies/equipment for 60 base cost center accounts
- Facilitated procurement of $3.6M pharmaceutical and received 872 orders which was vital to 93K filled Patient prescriptions
- Managed Quality Assurance Program, researched and processed 922 recall alerts which greatly enhanced patient care
- Managed receipt, storage and issue of medical supplies Conducted weekly checks on $163K inventory and correcting errors identified quickly; increased efficiency by 30%
- Coordinated 800 quality assurance messages and manufacturer recalls while maintaining accurate audit trail
- Ordered 8.2K line items worth $190K which abled $12M of war reserve materials assets ready to deploy
- Drove Department of Defense supply standardization program that was ID as "Best Practice" becoming number one in west region
- Effetely resolved Air Force Medical Service mandate that revised 35 data errors. Boosting performance rate to 93%
- Skillfully researched critical pharmaceutical and supply shortage by utilizing prime vendor accounts to replenish expired goods
- Reorganized and streamlined BW/CW process which improved sustainment of $2.2M stock that helped protect 5K base population
- Computed stock control levels that helped save section custodians 30 man-hours which prevented $20K in duplicate supplies
Receptionist, 03/2007 - 03/2008
Nuerology Neurosurgery – City, STATE,
- Recorded and filed patient data and medical records
- Strictly followed all federal and state guidelines for release of information
- Acquired insurance authorizations for procedures and tests ordered by attending physician
- Scheduled surgeries and procedures in conjunction with Surgical Coordinator
- Scheduled patient appointments
- Completed registration quickly and cordially for all new patients
- Scheduled radiology exams for patients
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Confirmed patient information, collected copays and verified insurance
- Communicated with medical transcriptionist regarding patient medical records
- Consistently informed patients of their financial responsibilities prior to services being rendered
- Performed quality control of data entry system to verify that claims and payments were posted correctly
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
Associate of Science: Nursing, Expected in 1999
-
ABAC - Tifton, GA,
GPA:
Assoicates of Science: Nursing, Expected in
-
Wiregrass Georgia Technical Collage - Valdosta, GA,
GPA:
Associate of Science: CCAF, Expected in
-
Park University - Malmstorm AFB, MT,
GPA:
Associate of Science: CCAF, Expected in
-
UAA - Anchorage, AK,
GPA:
- Managed two Government Purchase Cards accounts while procured $300K crucial medical assets that
strengthened wing deployment capability.
- Managed Government Purchase Card account by reconciling 700 transactions annually valued at $142K.
- Managed 15 forward logistics accounts while maintaining over 300 items valued at $700K medical supply
inventory.
- Received over 200 requisitions worth $180K which guaranteed uninterrupted support to 116K beneficiaries.
- Provided outstanding response to 12 emergent requests that ensured lifesaving supplies in-house in under 24
hours.
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