Proactive individual focused on delivering high-quality patient-centered care. Skilled in overseeing acute and chronic conditions and have been certified in CPR. Hardworking, educated and willing to go extra mile to complete any task.
Skills
Microsoft Office proficiency
Excel spreadshee
Extremely organized
Time management
Strong verbal communication
Strong problem solver
Dedicated team player
Resourceful
Cash handling accuracy
Excellent multi-taker
Administrative, Phone
Customer service
Patient care
Patient flow
Problem solver
Purchasing
Quality assurance
Quality control
Sales and marketing
Data Entry
Reporting and documentation
Work History
New Accounts Coordinator, 04/2019 - 05/2020 Fm Global – Malvern, PA,
Coordinate with new account installer, from end of sale process to first delivery
Responsibilities include interacting with customer and other Cintas departments to coordinate installation of Cintas products and services
Accessing variety of computer databases to review, download and manually input/update data in system
Installing accounts as efficiently as possible; and ensuring high customer satisfaction throughout installation process
Used targeted questioning strategies to discover insight on prospect needs and requirements
Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality
Submitted reports to senior management to aid in business decision-making and planning
Researched issues to obtain appropriate answers to customer inquiries
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Medical Logistics Customer Service/ Acquisitions, 04/2008 - 12/2018 USAF Moody AFB – City, STATE,
Oversaw requisitions and issue of $4.9M annual sales of medical supplies/equipment for 60 base cost center accounts
Facilitated procurement of $3.6M pharmaceutical and received 872 orders which was vital to 93K filled Patient prescriptions
Managed Quality Assurance Program, researched and processed 922 recall alerts which greatly enhanced patient care
Managed receipt, storage and issue of medical supplies Conducted weekly checks on $163K inventory and correcting errors identified quickly; increased efficiency by 30%
Coordinated 800 quality assurance messages and manufacturer recalls while maintaining accurate audit trail
Ordered 8.2K line items worth $190K which abled $12M of war reserve materials assets ready to deploy
Drove Department of Defense supply standardization program that was ID as "Best Practice" becoming number one in west region
Effetely resolved Air Force Medical Service mandate that revised 35 data errors. Boosting performance rate to 93%
Skillfully researched critical pharmaceutical and supply shortage by utilizing prime vendor accounts to replenish expired goods
Reorganized and streamlined BW/CW process which improved sustainment of $2.2M stock that helped protect 5K base population
Computed stock control levels that helped save section custodians 30 man-hours which prevented $20K in duplicate supplies
Receptionist, 03/2007 - 03/2008 Nuerology Neurosurgery – City, STATE,
Recorded and filed patient data and medical records
Strictly followed all federal and state guidelines for release of information
Acquired insurance authorizations for procedures and tests ordered by attending physician
Scheduled surgeries and procedures in conjunction with Surgical Coordinator
Scheduled patient appointments
Completed registration quickly and cordially for all new patients
Scheduled radiology exams for patients
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
Confirmed patient information, collected copays and verified insurance
Communicated with medical transcriptionist regarding patient medical records
Consistently informed patients of their financial responsibilities prior to services being rendered
Performed quality control of data entry system to verify that claims and payments were posted correctly
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Assisted in administrative duties for office team, including making phone calls, copies and schedules
Education
Associate of Science: Nursing, Expected in 1999 - ABAC - Tifton, GA, GPA:
Assoicates of Science: Nursing, Expected in - Wiregrass Georgia Technical Collage - Valdosta, GA, GPA:
Associate of Science: CCAF, Expected in - Park University - Malmstorm AFB, MT, GPA:
Associate of Science: CCAF, Expected in - UAA - Anchorage, AK, GPA:
Accomplishments
Managed two Government Purchase Cards accounts while procured $300K crucial medical assets that
strengthened wing deployment capability.
Managed Government Purchase Card account by reconciling 700 transactions annually valued at $142K.
Managed 15 forward logistics accounts while maintaining over 300 items valued at $700K medical supply
inventory.
Received over 200 requisitions worth $180K which guaranteed uninterrupted support to 116K beneficiaries.
Provided outstanding response to 12 emergent requests that ensured lifesaving supplies in-house in under 24
hours.
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