Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Accomplished and detail-oriented Networking Domain Practice Manager with vast experience (20+) and a strong background in IP/Optical, SDN/NFV and network automation technologies. Accomplished network product architect with proven success in designing and implementing cutting-edge products and solutions for telcos, enterprises and web scale players. Strong technical leadership across Telecom & Datacom technologies combined with customer focus and program management skills. Focused on delivering innovative solutions to real-world business problems for top network equipment vendors.


· Leadership and Management. Provide strategic counsel to Senior Leaders. Continuously sought after for input by other department leaders and employees. Consistently created highly successful and proficient teams in IP/Optical and SDN/NFV domain.

· Communication. Cross-cultural work experience; effective communicator, able to prepare diverse, global communications with cultural sensitivity and, emotional intelligence.

· Creativity and Innovation. Proactively produce and implement unique ideas/solutions for problem-solving and competitive edge. Built a robust network of new customers (7) for Wipro through innovative ideas and solutions.

· Project Management. Exceptional ability to manage all aspects of projects from ideation to completion and beyond. Consistently delivered quality projects on time and within client budget/ensured deadlines were met repeatedly. Successfully delivered 5 different turn-key products in IP and Optical domain with excellent quality and no significant schedule deviation.

· Technical Skills. Technologies: IP (Datacom), Optical, SDN, Disaggregation, Network Automation. Hardware: Cisco, Nokia, Fujitsu, Alcatel-Lucent Enterprise, Accton/Edgecore white box. ASICs: Broadcom XGS and Dune family chips, Marvell Bobcat and Falcon chips. Open Source: ODL SDN controller, ONAP orchestration. Network Operating System: IOS-XR, Fujitsu-OS, AOS, OcNOS, SONIC and ONL. Platforms: VxWorks, Linux. Programming languages: C, C++, Python. Protocols: Layer2: Vlan, MSTP, LACP, L2 Tunneling, Mac-Learning, IP Multicast switching. Layer3: OSPF, BGP, ISIS, GRE, PIM-SM. Quality of service, PFC, DCBX. SDN: Openflow, Netconf/Yang.

  • Leadership
  • Technical sales
  • Technical program management
  • System architecture
  • Solution architecture
  • Customer management
  • Influence
  • Customer experience
  • Teamwork and collaboration
  • Product management
  • Strategic thinking
03/2018 to Current Networking Domain Practice Manager Navy Federal Credit Union | Saint Robert, MO,
  • Successfully assist 10+ network equipment vendors in designing innovative products and solutions utilizing advanced technologies such as SDN, NFV & network automation, and platforms like Broadcom Dune, Marvell Falcon, and OpenStack.
  • Research, advocate, and evangelize the introduction of additional suitable industry framework best practices.
  • For a leading NEP, 5G front haul, back-haul IP Routers, System Architecture, and perform project planning.
  • In charge of design of OpenROADM and direct project planning for leading optical product vendor.
  • Solution architecture for next generation of IP/Optical NMS products – based on ODL SDN controller.
  • System architecture for 2-Degree ROADM optical products.
  • Design validation strategy for telco-grade deployment of leading NFV Infra and Platform products.
  • Perform breakdown HW/SW strategy for a leading Data Center equipment vendor based on SONIC NOS.
  • Professionally deliver fully automated network service to communication service provider, utilizing proprietary OSS system, RPA (BluePrism), and DevOps CI/CD pipeline.
  • System architecture for chassis-based IP/MPLS Edge router.
  • Achieved $50+M in revenue through the generation of technical solutions in the past 3 years.
01/2011 to 02/2018 Technical Program Manager Salesforce.Com, Inc. | Irving, TX,
  • Successfully led the planning and execution of client technical projects.
  • Analyzed project processes and workflows to reduce risk.
  • Developed forward-thinking solutions to expected technical issues.
  • While handling Switchponder for leading Tier1 equipment vendor, I was responsible for turnkey product development, professionally led a global team of 120 employees, distributed among 2 continents and 3 countries (India, Japan, and the USA).
  • Worked collaboratively with internal customer teams (7 functions) and third-party vendors such as Xilinx, SANMINA, and ACACIA, ensuring positive business results.
  • Performed actions included HW engineering, FPGA, SW engineering, solution validation, NPI, and manufacturing.
  • Performed system architecture and system integration plan preparation duties effectively.
  • Served as support to 3 field trials on the final stage of product development.
  • While managing top of the Rack Switch/Router for Tier2 equipment vendor, turnkey product development, directed a global team of 100 employees globally.
  • Helped customer internal teams (5 functions) and third-party vendors.
  • Tasks included HW engineering, ASIC, SW engineering, solution validation, NPI, and manufacturing.
  • Outstandingly completed project in 11 months, achieving 98.0% Quality and 100% test execution rates.
  • When managing PON product transition from a Tier-1 equipment vendor, converted a large package of optical network products from customers to Wipro.
  • Led 120 employees in 3 countries (India, Japan, and the USA).
  • Successfully planned executed 3+1 phased transition and measured progress using KPIs.
  • Completed project in 6 months with 90% transition KPI adherence and led PON program for 24 months achieving 90% on-time delivery, 97% Quality, and 95% SLA adherence for field issues.
01/2007 to 01/2011 Technical Architect Wipro Limited | City, STATE,
  • Successfully held different roles such as Engineering Support Manager for leading Tier 2 enterprise- Data Center product line, Hardware abstraction layer development for Broadcom and Marvell ASICs, Technical Lead for Enterprise product and System Validation Lead among others.
  • As engineering support manager,

· Led teams of 80 employees between India, France, Singapore and the USA covering 24/5 shifts. Resolves critical issues in 48 hours window.

· Handled 12000+ cases over a 3 years period maintaining 97% SLA compliance.

  • While developing Hardware abstraction layer,

· Managed a 30-member team consists of technical leads and engineers in Layer1, Layer2, Layer3 and QOS.

· Re-usable, High quality TCAM manager for ingress and egress QOS ACLs and policies developed.

· Interfaced with Broadcom and Marvell SMEs and ensured on time delivery with 96% Quality.

  • Designed and implemented user network profiles for a leading equipment vendor using RADIUS, TACACS and OpenSSH/OpenSSL security protocols.
Education and Training
Expected in Bachelor of Engineering | Computer Science University of Madras, India, GPA:
Activities and Honors
Certified in Technical Program management by Wipro Limited | Certified in IP/Optical networking architect by Wipro Limited | Senior Leadership skills assessed and certified by PWC and Deloitte

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