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Network Technician/ Subject Matter Expert Resume Example

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NETWORK TECHNICIAN/ SUBJECT MATTER EXPERT
Summary

Customer-oriented IT professional with ten years of military experience. Specializes in managing network operations and security, software, hardware, network infrastructure, project implementation, and training to drive productivity and growth. Collaborative and team-oriented with ability to achieve organizational goals and maintain positive professional relationships. Interprets and communicates complex policies and procedures to others with significant diplomacy. Business-driven with consultative approach to identifying requirements and opportunities for organizational transformation.

Skills
  • System Administration
  • Network Security
  • Application support
  • Hardware and software
  • Information systems management
  • MS Office proficiency
  • MS Visio
  • Customer Service
  • Communication
  • Critical and analytical thinking
Experience
Company NameCity, StateNetwork Technician/ Subject Matter Expert01/2020 to Current
  • Responsible for systems administration of, Network Management Systems.
  • Performs quality assurance testing and assists engineering teams with technical solutions.
  • Conducts research utilizing available resources and advises customers on appropriate actions for system issues.
  • Provides integration expertise and support for Navy network systems and associated systems during on-board installation.
  • Completed 4 Consolidated Afloat Network and Enterprise Services system installations and 75 Integrated Shipboard Network System service tickets.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Installed and managed connected hardware and application components to assure nonstop environment operations.
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Researched and administered system patch updates to maintain security and performance thresholds.
  • Reviewed specifications and installation diagrams to establish interfaces and integrations.
  • Collaborated with sustainment engineering to support and maintain network components, monitor system traffic and manage connectivity.
  • Identified and took corrective action to solve problems with computer systems.
  • Troubleshot and resolved problems with programs and systems.
Company NameCity, StateNetwork Operations Center Supervisor04/2016 to 01/2020
  • Responsible for the operation, maintenance and troubleshooting of 563 special intelligence circuits, 17 multinational networks, and WAN monitoring and maintenance for the Pacific Fleet.
  • Maintained network operations of a $700M intelligence network and troubleshooting of local and remote sites; maintained a 99% network service availability.
  • Coordinated 20 Authorized Service Interruptions and directed 70 firmware upgrades for cryptographic devices ensuring compliance with Communication Security Guidelines.
  • Established a system for documentation, tracking, and management of network communication circuits.
  • Orchestrated the successful cut-over of 10 circuits supporting DISA Asynchronous Transfer Mode eliminating an annual cost of $14.8K.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Compiled current business intelligence data into reports and presentations.
  • Coordinated and implemented network security measures in accordance with NIST and DOD Guidelines.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Documented troubleshooting and problem resolution steps, including tracking identified defects.
Company NameCity, StateTechnology Support Specialist03/2012 to 11/2015
  • Responsible for the operation and maintenance of all tactical radio circuits and network communications, and message processing.
  • Created and edited Standard Operating Procedures for Network Systems operation, maintenance, configuration, and troubleshooting.
  • Managed a team of 10 personnel in Shipboard WAN system operations and end-user support for approximately 1200 customers.
  • Conducted network security scanning and server backups in accordance with Department of Defense network policies and procedures.
  • Utilized inventory database for network devices and implemented procedures for maintaining chain of custody to prevent equipment loss.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Managed user profiles, security access and shared file structures.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Company NameCity, StateTechnology Support Technician03/2010 to 03/2012
  • Installed Windows operating system and images for 100 computers for stand-alone use
  • Developed incident management strategy, including troubleshooting and timely resolution reducing resolution by 40%.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Conferred with Government vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and over 300 end-users.
  • Created social media practices to publicize command culture and support engagement projects.
Education and Training
Bachelor of Science:Business Technical ManagementExpected in 12/2021Devry University, City
Journeyman Communication Transmission System Technician Training03/2016U.S. Navy, City
Information Systems Technician Technical Training03/2010U.S. Navy, City
Additional Information

Top Secret (SCI) Security Clearance w/ Polygraph

Certifications
  • CompTIA Security+
  • CompTia Linux+
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Resume Overview

School Attended

  • Devry University
  • U.S. Navy

Job Titles Held:

  • Network Technician/ Subject Matter Expert
  • Network Operations Center Supervisor
  • Technology Support Specialist
  • Technology Support Technician

Degrees

  • Bachelor of Science : Business Technical Management Expected in 12/2021
    Journeyman Communication Transmission System Technician Training 03/2016
    Information Systems Technician Technical Training 03/2010

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