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Proactive Network Technician with Fiber/Coax and demonstrated knowledge of our networks, coax systems and fiber devices. Able to leverage strong planning, troubleshooting and problem-solving abilities developed over 8-year career to address and resolve routine and complex issues. Desiring to bring solid work ethic and knowledge with a growing organization. Overall i believe the past 8 years have prepared me for my next step in this company to bring out the best in me an my peers. With the previous leaders i have work under i understand the need to have strong leaders at the top to lead the way an set the example for everyone to always learn new an interesting things to be open minded an listen to new ideas to make our job better and make the plant better for out customers.
Comcast Technician- started as a Comm tech (Oct 2012) doing installation, repairs. Basic trouble shooting from home to tap. Network Technician 4 (Feb 2015) working issue on our plant to guarantee best possible network for our customers to enjoy the product we push out Work rtm's and outages in timely manner to get our customer back online with the least down time possible. | Network Technician 5 Work on fiber issue, outages, Metro E customers using the tools provided to trouble shoot to find a fault or damage to get fiber fixed. Rose Award Winner 2019 |
- Identified and resolved issues presenting with fiber optics light sources.
- Visually inspected temperature sensors to maintain health of servers and network devices.
- Troubleshot problems related to the plan network infrastructure and performance.
- Setup and properly maintained all equipment to achieve precise testing and maximum functionality.
- Tested passive and active photonics devices such as photo-detectors and waveguides for high-speed applications.
- Planned testing processes and verified on-time execution within expected parameters.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Rained team members and users in newly implemented and emerging technology to enhance business productivity.T
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled all delegated tasks, including rtm and escalations.
- Improved customer satisfaction by finding creative solutions to problems.
- Point of contact (POC) while supervisor was out and or out of pocket dealing with emails, escalation or issue with the team making sure business ran as smooth as possible while supervisor was out
- Work on plant issue for example outages, rtms or any issue causing issues for out customers
- Delegated work to staff, setting priorities and goals.
- Maintained and repair Dialysis machines, regular maintenance per state guide lines
- Maintained water system for Dialysis assuring good water for patients to be able to do water system
- Certified by state to work on Dialysis machines and water systems
- Log and maintain records for state inspections
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Balanced workloads to meet targets without overtaxing employees.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted and assisted all customers daily in high-traffic retailer.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Employed process improvement initiatives within department.
- Conducted yearly performance reviews to organize training and development for staff.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Followed all safety protocols and company processes and procedures.
- Coached, trained and mentored new team members and manager trainees.
- Delegated work to staff, setting priorities and goals.
- Performed opening and closing duties as part of management team, including cash management.
Hastings High School - Houston, TX
Houston Community College - Houston, TX
Rose Award winner 2019
Fiber Certified
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School Attended
- Hastings High School
- Houston Community College
Job Titles Held:
- Network Technician, Fiber Optics
- Biomed Technician
- Department Manager
Degrees
- High School Diploma
- Associate of Applied Science
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