Network Operations Engineer resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Summary
QA Engineering Manager | Senior Network Engineer Highly qualified and extensively trained Network professional with over 20+ years of QA engineering and project lead experience that excels at leading cross-functional teams and coordinating multiple projects. Solutions-oriented senior Technical lead Engineer with notable success managing a broad range of QA initiatives like Design, Protocol testing, Network operation with excellent people management skills, while participating in planning and implementation of Cisco systems solutions to the customers. This includes 6 years of people management experience at Cisco. Currently seeking a position, either in management or technical role, that will effectively utilize acquired technical skills and abilities while demonstrating a track record of increasing responsibility in leading projects and coordinating with cross-functional teams. Areas Key Expertise Technical BGP, RPL, RIP, OSPF, Multicast, VLAN, Switching, ATM, Port Security, AAA/Tacacs, CDP , PTP/NTP, SNMP, Cisco Enterprise and Data center Switch 7000 and Core Router CRS etc., Tools IXIA, Spirent, ANVL, MS-Projects, MS-Visio, inbuilt tools of Citigroup etc., Scoping Accurate scoping and estimation, scheduling of test cycles Managing Capex/Opex requirements for the team Defect life cycle management and planning for regression cycle Defining and implementing corporate quality policies, processes and associated metrics across test teams Quality and Risk management Detailed risk analysis and mitigation planning. Definition of project quality objectives, plans and success criteria and monitoring it throughout the release cycle People Leadership Setting SMART priorities. Grooming and mentoring future leaders Active people management establishing high performance teams Promote and achieve high-performance multi functional teams. Customer/vendor interactions Strong collaboration with all project stakeholders throughout the product lifecycle Managing Customer Found Defect - fixes/patch deliveries to customers Effective collaborations with Supply Chain; SLA's for procurement.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
Network Operations Engineer, 05/2012 - Current
Verizon New Brunswick, NJ,
  • Relocated back to USA during Apr 2012, and presently contracting as a technical Network operations engineer at Citigroup, managing a vast majority of Cisco devices in the Global capital markets area.
  • This transition has added value to the experience and a new perspective to my current product based work experience.
  • Troubleshooting day to day issues, relating to the network operations and generating reports on the current equipment EoLs, Software issues and OS upgrades.
  • Also involved in projects, related to addition of new services like Network monitoring services using Netflow and in the migration of all devices from the newly acquired company by the Citigroup.
Senior Engineering Manager, 12/2011 - 04/2012
Shipt Watervliet, ,
  • QA Wireless Controller Team).
  • Managed the Meru Wireless Controller team and carried out the QA for the 6 new features and delivered them in the release, as per the requirement of executive management.
  • Hired managers to the Meru monitoring system QA and also to the controller QA team as I finally made the decision to relocate back to US.
Sr. Software Development Manager, 05/2010 - 09/2011
Amazon.Com, Inc. Patterson, ,
  • Managing the Cisco India Data center switch QA team - Owning the verification of Nexus OS L4-L7 protocols.
  • Hardware - Different LineCard and Fabric extenders, specific to the data center switch 7K.
  • Handled 4 release features in 1 year, in which multiple features and new hardware verification and customer shipment are handled.
  • Port Security area Quality improvement plan was done based on customer issues seen.
  • AAA/Tacacs area QIP was done based on customer issues seen.
  • PTP protocol implementation and complete validation of the same handled in my team.
  • Verification of different Fabric extenders ( Remote satellite switches) and complete verification.
  • Handling Security areas and addressing issues faced in SAL along with routing area.
  • HSRP/VRRP enhancements and implementations.
  • Handling the SNMP test verifications and coverage for all the above ownership areas.
  • Handling the enhancement and coverage of multiple component areas for the overall Network Management system, for the Data center switch.
Sr. Software Development Manager, 05/2006 - 05/2010
Amazon.Com, Inc. Rockford, ,
  • Providing technical inputs and strategy for developing test beds, test plans, customer requirement simulation, and defect reproduction Analyzed defects logged internally and by customers in every release to enhance the test case coverage and to ascertain test case effectiveness Using the ATS and Routem TA automation infrastructure, coordinated and automated most of the regression test cases, to reduce testing cycle time Development of high level test strategy for testing functionality, feature interaction, system testing for IOS-XR BGP and RPL feature areas.
  • Testplanning and test execution of SNMP objects for the BGP and RPL areas.
  • Developed Test Traceability matrix to identify test coverage completeness and gaps for every release Test execution planning and risk analysis for new and legacy features to mitigate risks and for a well defined and timely release Effective sharing of lab resources to minimize expenditure Presenting weekly status at Release program meeting, prioritizing bugs and ask for.
Software Engineer, 05/2000 - 05/2006
T-Mobile Reno, ,
  • Worked on Multicast routing protocols devtest and automation SNMP objects test coverage for Multicast protocols in the MSDP and PIM v6 area.
  • Escalation of critical issues to release management and status reporting.
  • Various protocols devtest handled in MSDP, PIM and IGMP areas Worked on MSDP MD5 authentication and MIB related work Completed devtest and automation on MSDP and MBGP Protocols Completed work on PIM conformance testing using the Spirent test center and also worked with an engineer for automation completion.
  • Covered over 200+ test cases.
  • Completed work on TCP sockets testing and coming up with an application to test the same.
  • Used the ANVL suite to cover conformance of TCP and covered over 200 test cases.
  • Covered the devtest on DHCP related testing and automation.
  • Worked on the ENA test strategy for the packaging related test area and developed the high level document used for qualification.
  • EDCS-159290 Automation lead in the PI area and represented the team in the overall automation di.
Software Engineer, 05/1998 - 05/2000
T-Mobile Ridgecrest, ,
  • Fusion Software, Devtest Development and execution of test plans, test cases and test scripts for Routing protocols such as RIP, BGP and layer 2 features such as switching, VLAN, etc., Worked on the Cat6K related devtest features like MLS - Layer 3 switching, Multicast, LANE tests on various new Line cards for Cat6K.
  • Worked on the Server load balancing feature devtest.
  • ENG-43056 Reviewed product requirements, functional/design specifications and test case documents Participated in Campus, induction and training programs.
Software Engineer, 1996 - 02/1998
T-Mobile Rogers, ,
  • Server Guard Network Development/Testing Demonstrating proof of concepts for proposed solutions in Networking and infrastructure solutions for customers Conducted IT related tests for the Server Guard product.
  • Worked with 3Com switch to have ATM connectivity for the Server Guard feature and tested out the deployment for a Customer in London,who wanted to use the product over ATM between the cities.
  • Also worked on fixing the timing related issues that came out to be qualified by field.
  • Conducted tech transfer sessions to sustenance, sales and TAC teams on the Server Guard product and helped develop training materials.
  • Worked on the Server Guard product, which is the redundancy provision for Server, developed by Auspex systems.
  • Worked on bug fixes and maintainence in the network area of server guard feature.
  • Implemented the feature to detect the data inconsistency during disk full condition.
  • Was on site at Swiss bank, Switzerland on a network issue along with another network engineer and successfully sol.
Software Engineer, 06/1995 - 06/1996
T-Mobile , FL,
  • Worked on NCR Unix in bug fix/sustainence area.
  • Looked into the streams based device driver related issues and fixed various issues associated with symmetric multiprocessing.
  • Worked on the testing of Streams based Debug related driver project on the SMP based NCR Unix system.
Sr. Software Engineer, 03/1993 - 06/1995
Capital One Cambria Heights, ,
  • Worked on all the network protocol sockets emulations like the FTP software Inc.
  • to tailor the applications to the customer and provided technical demo and presentations.
  • Worked on fixing issues associated with Layer 3 Gateway for X.25, IPX to IP.
  • Worked on the fixes for Bridge implementation on various CPUs and different memory thresholds based on customer needs.
  • Designed, Implemented, and maintained IPX based authentication model for the Banking system which used the Novel Netware APIs.
Project Assistant, 08/1991 - 03/1993
Cvs Health Laurel, ,
  • Involved in the project related to the LCA lightning test facility by IISc and Indian Defence department.
Bachelor of Engineering: Electrical and Electronics Engineering, Expected in June 1991
The National Institute of Engineering - Mysore,

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Resume Overview

School Attended

  • The National Institute of Engineering

Job Titles Held:

  • Network Operations Engineer
  • Senior Engineering Manager
  • Sr. Software Development Manager
  • Sr. Software Development Manager
  • Software Engineer
  • Software Engineer
  • Software Engineer
  • Software Engineer
  • Sr. Software Engineer
  • Project Assistant


  • Bachelor of Engineering

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