Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Conventional Technical Writer with outstanding knowledge of editing and writing for [Type] publications. Understanding of modern editing software, including [Software] and [Software]. Successful at updating and maintaining technical records.

  • Written Communication
  • Excellent work ethic
  • Organization and Time management
  • Training & Development
  • Teamwork
  • Supervision
Work History
04/2016 to Current
Network Engineering: Technical Writer Code Corp Salt Lake City, UT,
  • Carefully documented technical workflows, dataflow, network and network transport diagrams for numerous systems.
  • Collaborated with various lines of business, business analysts, technical (database, client server / mainframe programmers, AIX/LNX, Windows departments to achieve technical documents.
  • Technical documents include: Disaster Recovery Test Plans, Operational Readiness Documents, internal technical procedures etc.
  • Conducted research, gathered information from multiple sources and presented results.
01/2003 to 04/2016
IT Manager Securitas Security Services Usa, Inc. Newport News, VA,
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Closely collaborated with project members to identify and quickly address problems.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Oversaw IT department operations and training.
  • Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Interviewed, hired, trained and mentored [Number] staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Coordinated [Type] projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
01/1991 to 04/2003
Business Analyst Frost Bank City, STATE,
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
  • Achieved [Number]% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Assessed impact of current [Type] business processes on users and stakeholders and evaluated potential areas for improvement.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Mapped current business and operational processes and recommended areas for improvement.
Expected in 05/1977
High School Diploma:
Mc Arthur High School - San Antonio, Tx,
Expected in
: Computer Programming
San Antonio College - San Antonio, TX

Certified Business Resilience IT Professional (CBRITP)

Certified Business Resilience Manager (CBRM)

ITIL Roundation

ISTQB Certification: Certified Tester, Foundation Level (CTFL)

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School Attended

  • Mc Arthur High School
  • San Antonio College

Job Titles Held:

  • Network Engineering: Technical Writer
  • IT Manager
  • Business Analyst


  • High School Diploma

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