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Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Conventional Technical Writer with outstanding knowledge of editing and writing for [Type] publications. Understanding of modern editing software, including [Software] and [Software]. Successful at updating and maintaining technical records.
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- Carefully documented technical workflows, dataflow, network and network transport diagrams for numerous systems.
- Collaborated with various lines of business, business analysts, technical (database, client server / mainframe programmers, AIX/LNX, Windows departments to achieve technical documents.
- Technical documents include: Disaster Recovery Test Plans, Operational Readiness Documents, internal technical procedures etc.
- Conducted research, gathered information from multiple sources and presented results.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Closely collaborated with project members to identify and quickly address problems.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Oversaw IT department operations and training.
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Coordinated ongoing technical training and personal development classes for staff members.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Interviewed, hired, trained and mentored [Number] staff by coaching daily, leading performance reviews and offering constructive feedback.
- Coordinated [Type] projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Documented business processes and analyzed procedures to align with changing business needs.
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
- Achieved [Number]% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Assessed impact of current [Type] business processes on users and stakeholders and evaluated potential areas for improvement.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Mapped current business and operational processes and recommended areas for improvement.
Mc Arthur High School - San Antonio, Tx,
San Antonio College - San Antonio, TX
Certified Business Resilience IT Professional (CBRITP)
Certified Business Resilience Manager (CBRM)
ITIL Roundation
ISTQB Certification: Certified Tester, Foundation Level (CTFL)
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School Attended
- Mc Arthur High School
- San Antonio College
Job Titles Held:
- Network Engineering: Technical Writer
- IT Manager
- Business Analyst
Degrees
- High School Diploma
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