Network Administrator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Multitasking Network Administrator with a background in system upgrades and hardware monitoring. A determined employee with over 8 years of network component installation experience. Highly knowledgeable in system repairs and performance improvements. Bilingual individual with network upgrade and repair expertise.

  • Hardware Installation
  • User Support
  • Technical Troubleshooting
  • Performance Monitoring and Optimization
  • Problem Solving
  • Team Collaboration
  • Virtual Machine Operation
  • Jack Port Activation
  • Project Management
  • Workstation Maintenance
  • VoIP Systems
Work History
11/2017 to Current Network Administrator Belfor | Garden City, GA,
  • Provided communications support to customers by troubleshooting client connectivity and various program errors.
  • Ensured the operability of over 200 employees.
  • Coordinated installations of network and fiber optic cabling.
  • Coordinated purchasing of equipment for the company.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Provided consistent support through on-call rotation duty.
  • Monitored stability of network and wireless services to deliver comprehensive stability.
  • Closed trouble tickets quickly and efficiently with in a time frame.
  • Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Identified and immediately resolved issues with network devices.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Performed necessary maintenance to support network availability.
  • Summarized incident resolution for future reference.
  • Provided on-call support for network engineering duties.
  • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
10/2014 to 03/2017 IT System Specialist Biolife | East Riverdale, MD,
  • Monitoring networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Diagnosed and executed resolution for all network and server issues.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Collected data on process control statistics to discover potential improvements to process capabilities.
04/2014 to 10/2014 PC Technician Banner Engineering | Denver, CO,
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
  • Configured hardware, devices and software to set up work stations for employees.
05/2011 to 12/2012 IT Support Specialist Wolters Kluwer | FL, State,
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Delivered onsite technical support for 300 employees.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Answered questions and provided information to customers about new software or hardware.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Managed backup and recovery data assets to safeguard availability and comply with applicable regulations.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Expected in 12/2010 Associate of Arts | IT, Network and Telecommunications University of Phoenix Online , Online, GPA:
Expected in 06/2005 Programming Certification | Computer Programming Metropolitan University, San Juan P.R., GPA:
  • Accomplished and Goal-Orientated: Completed projects ahead of schedule, program migrations, and the expansion of networks.
  • Excels in installing, building, and configuring servers: Installed and configured servers and completed projects ahead of schedule, giving the customers a functional and reliable product.
  • Operational Leadership: Ability to obtain necessary information and make decisions under pressure.
Native or Bilingual
Full Professional

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Resume Overview

School Attended
  • University of Phoenix Online
  • Metropolitan University
Job Titles Held:
  • Network Administrator
  • IT System Specialist
  • PC Technician
  • IT Support Specialist
  • Associate of Arts
  • Programming Certification

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