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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Administrative Secretary with over 30 years of experience in fast-paced office settings. Hardworking team player with expertise in addressing all facets of business office needs, including scheduling, coordinating meetings, managing travel, expense reports filing and document management, inventory allocation, and technical training. Offering diplomatic and professional communication, strong time management, and multitasking expertise. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Executive Management & Administrative Support
  • Business Communications
  • Customer Service Skills
  • Project Management
  • Logistics support services
  • Expense Report
  • Program Files Maintenance
  • Microsoft Excel, Powerpoint, Outlook
  • Filing and data archiving
  • Research
  • Organizational Skills
  • Strong work ethic
  • Training & Development
  • Leadership
Work History
03/2003 to 01/2021
Neighborhood Services Coordinator City Of Round Rock Round Rock, TX,
  • Develop and maintain comprehensive database and filing system
  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Streamlined administrative office operations by computerizing activities, managing communications, scheduling meetings, and tracking records and documents.
  • Communicated department objectives across all divisions through regular correspondence and scheduled status updates.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Created agendas and communication materials for team and board meetings
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Contributed to the development, planning, and completion of project initiatives.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Created agendas, meeting notes, and other documents to enhance the collaborative process
  • Prioritized and organized tasks to efficiently accomplish service goals
09/2007 to 01/2008
Constituent Liaison (Temporary Position) City Of Oakland, Council Offices City, STATE,
  • Authored press releases and communications materials to share vital information and promote the intended message.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to the vision and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with others to discuss new projects and opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Established and maintained close working relationships with various personnel within local, state agencies and other related groups to push through needed changes.
  • Addressed questions and concerns from the general public, resolving problems promptly to promote community satisfaction.
07/2001 to 01/2003
Constituent Liaison and Scheduler City Of Oakland City Council Offices City, STATE,
  • Coordinated high-level meetings, special events, and press conferences with Council-members, Mayor, Alameda County Supervisors, Department Directors, and Chief of Police.
  • Scheduled all meetings, travel, and appointments for Council-member
  • Provided Council-member with responsible, complex, and confidential secretarial and administrative support.
  • Received, screened visitors and telephone calls; provide information that required the use of judgment and interpretation of policies and procedures.
  • Maintained daily calendars, set appointments with clients, and planned daily office events
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies
  • Updated reports and daily logs for management use and permanent files
  • Contributed to development, planning, and completion of project initiatives
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Education
Expected in
: Public Administration
Columbia College - Columbia, MO
GPA:
  • Continuing education in Public Administration
Expected in
High School Diploma:
Oakland High School - Oakland, CA
GPA:

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Resume Overview

School Attended

  • Columbia College
  • Oakland High School

Job Titles Held:

  • Neighborhood Services Coordinator
  • Constituent Liaison (Temporary Position)
  • Constituent Liaison and Scheduler

Degrees

  • High School Diploma

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