National Numbering Manager Resume Example XO COMMUNICATIONS

NATIONAL NUMBERING MANAGER

Executive Summary

Dedicated, highly-driven and motivate professional seeks a career in a management capacity; offering over 15 years experience in a leadership role with a comprehensive knowledge of operations and engineering environment. Experienced in many areas of telecommunications that is complimented by skills to enhance corporate objectives in many facets of expertise.

Core Qualifications

Cross-functional team management
Staff development
Vendor negotiations
Work Flow development
Operations Management
Departmental development

Sound judgment
Calm under pressure
Planner
Communication Skills
Organized
Adapts to change

Professional Experience

National Numbering Manager02/2000 to 02/2016XO COMMUNICATIONSPlano, TX

Create and lead 6 new functional groups with up to 15 people while cooperating with other internal groups to integrate work loads;
Develop and implement internal process and procedures for functional groups including Numbering, 911, Common Language (CLLI) and Local Number Portability;
Create and Implement internal National Numbering Rules based on the FCC's mandates on Number Resource Optimization (NRO);
Identify and Implement opportunities to improve cost efficiencies and productivity
Establish strategic industry relations to leverage business opportunities
Plan and implement individual and group performance objectives based on corporate goals
Partner with internal Regulatory to contribute to issues and responses in regards to Industry Numbering Affairs;
Develop requirements for new telephone number inventory system and implement new TNI system and processes;
Developed requirements for system data cleanup process;
Project Manage new vendor transition internally;
Officer, Member of, or Chair in several Industry committees that manage or plan different aspects of Numbering
Developed RFP, Vendor Selection, and Contract negotiation of contracts worth over $2 Billion.

Number Administration Supervisor05/1998 to 02/2000MCI WorldCom Dallas, TX

Supervise team of 10 members and 36 contractors;
Merge Brooks, MCI and WorldCom's Numbering processes and procedures and systems;
Coordinate and lead WorldCom Telephone Number Reconciliation efforts, included managing 36 contractors;
Establish and Implement MCI WorldCom Numbering Guidelines;
Establish Network Planning process (new switch, Rate Center and State expansion);
Assisted in the development and implementation of the industry and internal business requirements for Number Pooling;
Member of several industry committees

Local Number Portability Administrator01/1997 to 05/1998Brooks Fiber CommunicationsGrand Rapids, MI

Establish Local Number Portability Process flows;
Represent company at Local Number Portability/Number Pooling meetings;
Coordinate Internal Local Number Portability/SOA Setup, Testing, and Training;
Established and Organized Brooks LNP/SOA training;
Monitor and support all Internal Local Number Portability activities

Number Administrator08/1993 to 01/1997US Signal Grand Rapids, MI

Resolve any Internal Numbering Issues;
Administer and implement OCNs, CICs, LIDB, CARE, DA CLLI and 911 Processes;
Created and implemented Numbering and CLLI Process and Procedures;
Establish process and procedures for new markets expansion;
Monitor and Audit Number Utilization throughout the country;
Monitor and Implement National NPA Splits;
Investigate and Resolve Regulatory Numbering issues;
Analyze call traffic studies;
Administrative responsibilities to director;
Represent company nationally in Number Conservation task forces;
Represent company at Jeopardy Process meetings and Numbering Management Task Forces;
Implement and administer Local Number Portability within the company

Customer Service Representative II / Underwriter01/1990 to 05/1993Citizens Insurance Corporation of AmericaGrand Rapids, MI

Provide Quality Customer Service To Agents;.
Review And Process New Auto & Home Insurance Applications;.
Review and process Endorsements,.
Underwriting of new applications for Home and Auto insurance.

Education

BA: Computer ScienceGrand Rapids Junior College / Davenport Business CollegeGrand Rapids, MI

Computer Science

Affiliations

Industry Committees:

North American Portability Management, LLC Officer (NAPM LLC)- Member and Recording Secretary (notable work: RFP for new LNPA contract; PM transition; Contract Negotiations) - 2008 - Present
Future of Numbering Working Group (FoN WG) - Tri-Chair 2003 - Present
Local Number Portability Administration Working Group (LNPA WG) - Tri-Chair - 2008 - Present
North American Numbering Council (NANC) - 2000-2003
Member Industry Numbering Committee (INC) - 1999 - 2005
Number Pooling Task Force -2000 - 2003
Guest Speaker at Tennessee Regulatory Affairs (TRA) forum on Numbering - 2002

Skills

Leadership
Communication Skills
Contract Negotiations - completed 4 contracts worth over $3 billion
Customer Service,
Analyst, Problem Resolution,
Budgeting and Project Planning
Strong in meetings,- Able to connect with people
Work Flow Planning - developed new Work Flows for 4 companies
Regulatory Affairs - Collaborating with internal Regulatory and the Federal Communications Commission
Administrative - Detailed oriented, multi-tasking, and goal driven

Resume Overview

Companies Worked For:

XO COMMUNICATIONS
MCI WorldCom
Brooks Fiber Communications
US Signal
Citizens Insurance Corporation of America

School Attended

Grand Rapids Junior College / Davenport Business College

Job Titles Held:

National Numbering Manager
Number Administration Supervisor
Local Number Portability Administrator
Number Administrator
Customer Service Representative II / Underwriter

Degrees

BA : Computer Science

National Numbering Manager Resume Example

Resume Score: 90%

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