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National Channel Account Manager Resume Example

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NATIONAL CHANNEL ACCOUNT MANAGER
Summary
~Over 10 years of experience, in the Channel, Project, and Program Management Extremely hard working and successful National Channel Account Manager at Avaya Inc. With a focus on facilitating all communications with resellers, improving client utilization, managing National DMR accounts plus Business Development. Account coverage includes PC Connection, Gov Connection, MoreDirect, SHI International, PCM, EN Point Tech, TigerDirect, and Dell.
Highlights
Program and Project Management and Administration, Change Management, Business Troubleshooting, Problem Solving, Budget-Planning, Forecasting, SalesForce, Microsoft CRM, Tracking and Distribution of Assets Across the World, Process Creation and Documentation, Leadership, Team-building, Mentoring, and Coaching, Proficient Use of Automated Systems, Shipping and Receiving Domestic and Export, Knowledgeable in Export Compliance, Business Presentations, Ability to Work Under Pressure, Ability to Meet Deadlines, Accelerated Learning Ability, Troubleshooting (Business and Computer), Communication oral and written, Microsoft Office Power User,
Experience
National Channel Account ManagerMar 2014
Company Name
  • Direct all aspects of sales, revenue attainment and management of channel partnerships.
  • Create and develop revenue generating partnerships with technology, resellers and service providers.
  • Collaborate with sales, product development, global operations and solution engineers to develop strategic sales initiatives.
  • Drive sales through external reseller utilizing direct and indirect sales.
  • Lead efforts with Account Manager to evaluate, identify and secure large product channel deals.
  • Forge and maintain strong relationships with client executives and managers through consultative selling.
  • Provide sales support through conference calls, meetings and product data requests.
  • Serve as critical last line of support to resolve escalated customer issues.
  • Design and deploy sales and marketing strategies, programs and contents to improve sales opportunities.
  • Create and implement programs to provide incentives for account managers.
  • Develop sales training sessions and manage efforts to improve sales techniques, tactics and best practices.
Project Manager/AdministratorJan 2009 to Jul 2013
Company Name － City, State
  • Directed and coordinated GDC4S Trial Asset Services, worldwide, for Sales within General Dynamics C4 Systems organization.
  • Configure and present multiple systems Prepare and review operational reports, presentations, and schedules, through Microsoft CRM, to ensure accuracy and efficiency.
  • Set goals and deadlines for the Trial Program.
  • Acquire, distribute, and store company assets.
  • Work with resellers to organize trial equipment in their position.
  • Analyze internal processes and recommend and implement procedural or policy changes lean operation, cost reduction, and on time delivery of Trial assets.
  • Plan, administer, and control budgets for program, equipment, and supplies.
  • Oversee the maintenance and repair of assets, parts, and accessories of the Trial Program.
  • Conduct classes and coaching to teach procedures to sales, engineers, and technicians.
  • Oversee the disposal of surplus or outdated assets and accessories.
  • Participate in architectural, engineering planning, and design, including space and installation management.
  • Shipping and Receiving Domestic and Export Knowledgeable in Export Compliance Support Sales and Marketing functions of General Dynamics C4 Systems Microsoft CRM development and testing team.
Electronic Engineering TechnicianMay 2005 to Jun 2009
Company Name － City, State
  • Managed, mentored, and trained Electronic Engineering Technician teams Test electronics units, using standard test equipment, and analyze results to evaluate performance and determine need for adjustment.
  • Perform preventative maintenance or calibration of equipment or systems.
  • Configure and present multiple systems Assemble, test, or maintain circuitry or electronic components, according to engineering instructions, technical manuals, or knowledge of electronics, using hand or power tools.
  • Adjust or replace defective or improperly functioning circuitry or electronics components, using hand tools or soldering iron.
  • Create reports and record data on testing techniques, laboratory equipment, or specifications to assist engineers.
  • Maintain system logs or manuals to document testing or operation of equipment.
  • Provide user applications or engineering support or recommendations for new or existing equipment with regard to installation, upgrades, or enhancements.
  • Provide customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use.
  • Develop or upgrade preventative maintenance procedures for components, equipment, parts, or systems.
Education
Master of Business AdministrationJune 2013University of Phoenix － City, State, United States64
Bachelor of Business ManagementMarch 2011University of Phoenix － City, State, United States64
Associate of Electronic EngineeringJune 2001Spokane Community College － City, State, United States85
Skills
Budget-Planning, budgets, Business Presentations, calibration, Change Management, Coaching, oral, cost reduction, CRM, client, customer support, delivery, Documentation, electronics, engineering support, Forecasting, GDC4, hand tools, laboratory equipment, Leadership, Team-building, marketing strategies, Marketing, meetings, Mentoring, Microsoft Office, power tools, presentations, Problem Solving, processes, product development, implement programs, Project Management, Receiving, selling, Sales, sales support, sales training, Shipping, soldering, strategic, technical manuals, Technician, test equipment, Troubleshooting, upgrades, upgrade, written
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Resume Overview

School Attended

  • University of Phoenix
  • Spokane Community College

Job Titles Held:

  • National Channel Account Manager
  • Project Manager/Administrator
  • Electronic Engineering Technician

Degrees

  • Master of Business Administration June 2013
    Bachelor of Business Management March 2011
    Associate of Electronic Engineering June 2001

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