Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Talented Program Director skilled in handling administrative, operational, and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 20 years of experience to new professional challenges with growth-oriented organization.

Skills
  • Excellent oral and written communication
  • Strengths-Based Coaching
  • Strategic decision-making
  • Data-driven decision making
  • Program Management
  • MS Office
  • Google Drive
  • WordPress
  • Social Media
  • Productivity Tools: Trello, Slack, MS Teams
  • Enterprise Systems: Connect, Salesforce
  • Learning Management Systems: Canvas, Moodle, BeeHive
  • Research
Work History
01/2020 to Current National Admissions Advisor Co-Op Financial Services | Jpl, MI,
  • Counseled students regarding educational issues such as course and program selection, class scheduling and registration, and career planning.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Developed and maintained courteous and effective working relationships while managing over 75 calls per day.
  • Carried out day-to-day duties accurately and efficiently to meet monthly and annual goals.
  • Participate in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
  • Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs, and career workshops.
  • Provided support and guidance to students experiencing academic and personal troubles.
08/2017 to 10/2019 Faculty & Academic Coordinator Harvard University | City, STATE,
  • Planned and coordinated logistics and materials for Society of Fellows meetings, committee meetings, and staff events.
  • Served as liaison for Harvard University departments, MIT Media Lab, Sundance Institute, Max Plank Institute, National Humanities Center.
  • Coordinated, scheduled, and arranged meetings and international travel, including business and social events.
  • Worked with university professors and management to complete complex projects on tight budgets within specific timelines.
  • Performed wide-ranging administrative, financial, and service-related functions including Black Hole Initiative and book publishing.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Produced high-quality documents, spreadsheets, and presentations using MS Office suite.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
01/2017 to 08/2017 Human Resources Operations Specialist Target | City, STATE,
  • Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and regulatory protocols.
  • Administered benefits programs, analyzed compensation and other competitive data, and prepared budgets.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Handled all issue resolution tasks and delivered technical assistance in use of [Software] system
01/2002 to 04/2014 Director of Programs & Professional Learning Board Of Cooperative Educational Services | City, STATE,
  • Created professional development plans for 2300 staff directly impacting academic success of 25,000 students.
  • Collaborated with 13 Superintendents and Boards of Education to uncover issues, identify applicable solutions, and offer guidance in student academic proficiency and leadership development of staff.
  • Improved revenues by 851% by implementing successful direct marketing campaigns that penetrated new markets.
  • Developed programs from ground up, laying out framework and defining roles, including distance learning, common core learning standards, and staff evaluations.
  • Manage team of 12 full-time and 282 part-time Subject Matter Experts focused on learning standards, state & federal mandates, and leadership development.
  • Resolved client issues quickly using response time and relationship building, increasing customer retention rate 300%.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Maintained compliance with all relevant regulatory authorities by meeting monthly with senior leadership of New York State Department of Education.
  • Compiled and presented reports and information to Regional Board of Education each month under accountability requirements.
Education
Expected in Bachelor of Science | Education Indiana University Of Pennsylvania, Indiana, PA GPA:
Expected in Master of Science | Organizational Leadership Marywood University, Scranton, PA GPA:
Expected in Certificate of Advanced Studies | Educational Administration SUNY College At Oswego, Oswego, NY GPA:
Expected in Certificate | Team & Individual Coaching Gallup University, Washington D.C., GPA:

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Resume Overview

School Attended

  • Indiana University Of Pennsylvania
  • Marywood University
  • SUNY College At Oswego
  • Gallup University

Job Titles Held:

  • National Admissions Advisor
  • Faculty & Academic Coordinator
  • Human Resources Operations Specialist
  • Director of Programs & Professional Learning

Degrees

  • Bachelor of Science
  • Master of Science
  • Certificate of Advanced Studies
  • Certificate

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