Talented Program Director skilled in handling administrative, operational, and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 20 years of senior-level manager experience to new professional challenges with growth-oriented organization, such as Zoom.
Skills
Excellent oral and written communication
Strengths-Based Coaching
Data-driven decision making
Project and Program Management
Productivity Tools: Trello, Slack, MS Teams
Enterprise Systems: Connect, Salesforce
Strong Attention To Detail
Client Services
Partner Relationships
Process Evaluation And Enhancement
Staff Management
Ability To Work Independently
Proposal Writing
Work History
01/2020 to Current
National Admissions AdvisorCo-Op Financial Services – Lansing, MI,
Counseled students regarding educational issues such as course and program selection, class scheduling and registration, and career planning in digital environment.
Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
Developed and maintained courteous and effective working relationships while managing over 75 calls per day.
Ability to multi-task and successfully manage day-to-day duties accurately and efficiently to meet monthly and annual goals.
Participate in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
Planned and promoted career and employment-related programs and events such as career planning presentations, work experience programs, and career workshops.
Provided support and guidance to students experiencing academic and personal troubles.
08/2017 to 10/2019
Faculty & Academic CoordinatorHarvard University – City, STATE,
Planned and coordinated logistics and materials for Society of Fellows meetings, committee meetings, and staff events.
Served as liaison for Harvard University departments, MIT Media Lab, Sundance Institute, Max Plank Institute, National Humanities Center.
Coordinated, scheduled, and arranged meetings and international travel, including business and social events.
Worked with university professors and management to complete complex projects on tight budgets within specific timelines.
Performed wide-ranging administrative, financial, and service-related functions including Black Hole Initiative and book publishing.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Produced high-quality documents, spreadsheets, and presentations using MS Office suite.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
01/2017 to 08/2017
Human Resources Operations SpecialistTarget – City, STATE,
Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and regulatory protocols.
Administered benefits programs, analyzed compensation and other competitive data, and prepared budgets.
Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Reviewed and screened applicant resumes to identify qualified candidates.
Oversaw and managed hiring process and assisted human resources with onboarding new employees.
01/2002 to 04/2014
Director of Programs & Professional LearningBoard Of Cooperative Educational Services – City, STATE,
Created professional development plans for 2300 staff directly impacting academic success of 25,000 students.
Collaborated with 13 Superintendents and Boards of Education to uncover issues, identify applicable solutions, and offer guidance in student academic proficiency and leadership development of staff.
Improved revenues by 851% by implementing successful direct marketing campaigns that penetrated new markets.
Developed programs from ground up, laying out framework and defining roles, including distance learning, common core learning standards, and staff evaluations.
Manage team of 12 full-time and 282 part-time Subject Matter Experts focused on learning standards, state & federal mandates, and leadership development.
Resolved client issues quickly using response time and relationship building, increasing customer retention rate 300%.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Maintained compliance with all relevant regulatory authorities by meeting monthly with senior leadership of New York State Department of Education.
Compiled and presented reports and information to Regional Board of Education each month under accountability requirements.
Education
Expected in
Bachelor of Science: Education Indiana University of Pennsylvania - Indiana, PA GPA:
Expected in
Master of Science: Organizational Leadership Marywood University - Scranton, PA GPA:
Expected in
Certificate of Advanced Studies: Educational Administration SUNY College At Oswego - Oswego, NY GPA:
Expected in
Certificate: Team & Individual Coaching Gallup University - Washington D.C., GPA:
Certifications
Licensed N-12 Educator, Family & Consumer Sciences
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