Talented professional with 15+ years of Sales,
Marketing, and Customer Service experience. Super dedicated and motivated
with outstanding business acumen and a team first attitude. Consistently
recognized for excellence in meeting and exceeding goals. Very customer
focused with exceptional relationship building skills.
Territory sales management
National account management
Detail-oriented data analysis
Enthusiastic yet professional demeanor
Cabco USA / AisleworxNational Accounts Manager | San Antonio, Texas | July 2004 - Current
Cabco USA was the first company to launch next generation shopping carts designed to make the retail shopping experience safer and more inviting for families with young children.
Ultimately re-branded as Aisleworx, the company's flagship product is called the FunCart.
Grew contractual base from 0 to over 2,000 stores
Secured pilot agreements with the top 4 US grocery chains and 6 of the top 10 and was responsible for every aspect of their success
Launched the TV Kart Network in 8 of the top 10 US Media DMA
Network allowed CPGs to message shoppers in-aisle as FunCarts moved about the store
Developed a proof of concept strategy that validated Cabco's basket lift and customer experience data. This proved critical as we grew and needed verifiable data points
Grew Cabco's operations team from 0 to 13 associates with minimal turnover
Created ROI models which were successfully used to increase store penetration
Negotiated contracts with retail C-Level leadership and in-store placement agreements with retailer's regional management
Led all Marketing efforts including Trade Shows and In-Store evaluations
Renewed 100% of retail partnership agreements in 2011 which led to a significant investment by a private equity group
Effectively led a seasoned team of managers and account coordinators.
Oversaw sales forecasting, goal setting and performance reporting for all accounts
Re-launched the FunCart in 2013 with initial orders for over 500 units to launch the Aisleworx retail program
Radiant SystemsUS Sales Manager | Alpharetta, Georgia | May 2001 - January 2003
Radiant Systems provides Point of Sale technology to retailers including touch screen terminals, scanners and back-office management tools.
Member of the inaugural Radiant Outside Sales team as the company transitioned from a channel driven model
Managed top C-Store accounts including Speedway SuperAmerica and WAWA which experienced consistent growth outpacing all other Radiant divisions.
Customer technology needs included sales and inventory management including DSD integration
Managed client relationships to include regular feature/function updates and pricing of custom S/W development
Implemented upgrades to the service sales program resulting in savings of over $500K annually and increased service sales of $300K in year 1.
Managed a portfolio of 10 accounts totaling $44M in sales.
Cisco SystemsGlobal Service Manager | Santa Clara, CA | January 1994 - May 2001
Cisco's service relationship with several Regional Bell Operating Companies
(RBOC) clients including Southwestern Bell, AT&T and PacBell. Ultimately
relocated to Atlanta to focus on the BellSouth account.
Part of a team in Atlanta put in place to
repair a fractured relationship with BellSouth. Turned the account around and
ultimately converted BellSouth to a Premier Partner with service revenue
exceeding stretch goal by 10%
Quarterly quota responsibility in excess of
8 time CAP winner – Cisco Achievement Program
Cisco Service Sales Rep in FY 99
Top 20 award winner in 6 of 8 quarters
General CourseworkMission College / San Jose City CollegeSanta Clara, CA