Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Detail oriented, efficient, reliable and honest professional who has a passion to succeed in the task at hand, as a graduate from The Ohio State University with a Bachelor’s of Science degree in Finance. I have the educational background and experience in mutual fund operations, client service and investment operations.

Well-qualified fund management professional with collaborative approach to asset management, investor relations and performance monitoring.

  • Large cash/check deposits
  • NSCC processing
  • Trade monitoring
  • New account paperwork review
  • Excellent written communicaton
  • Knowledge of SEC and FINRA regulations
  • Retirment account specialist
  • Tax reporting for retirement accounts
  • Large trade notification process
  • Microsoft Office Suite
  • Excellent time management skills
  • Risk management processes and analysis
  • Client relationship building
  • Problem resolution
03/2018 to Current
Mutual Fund Operations Uno Pizzeria & Grill Orlando, FL,
  • Stayed up-to-date on SEC and FINRA requirements and researched trades in detail.
  • Worked with intermidiaries to reconcile failed trades
  • My role/team was crucial in back office operations, as we were the liasons between intermidiaries, external clients and the fund company.
  • Maintained current understanding of applicable regulations and tax laws to keep funds in compliance with legal standards.
  • Discussed goals and strategies with Financial Advisors and implemented corrective actions to enhance performance.
  • Assessed trade adjustments with company and fee structure
  • Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
  • Worked heavily in NSCC trading to settle, correct and process transactions.
  • Analyzed new client paperwork in detail.
  • Monitored fees and commisions issues (12b-1, trail fees, dividends and capital gains)
  • Specialized accounts types - Trust, estate and 529 accounts
10/2016 to 03/2018
Fraud Prevention Specialist II Acme Brick Tile & More Elgin, TX,
  • Play a key role in contributing to the profitability of Chase and directly impacting our bottom line by retaining valued customers and minimizing credit losses resulting from Fraud.
  • This is a production-oriented, call- center position within an office environment.
  • My time here at Chase has been a learning experience with adding skills to my skill set and improving my skills that I got hired with.
  • My AHT has significantly improved over the year and I'm currently a 5.0 out of a 1-5 scale- which benefits the productivity and profitability of the department.
  • Client focus has been refined over year by honing my skills through tools such as Chase answers and daily updates via email, my compliance is also a 5.0.
  • My overall rank has significantly increased over the year- exceeding expectations for the year with a 4.40 out of 5 and a 5/61 site rank.
  • My goal is utilize more of the five keys to help fellow peers if given the chance while maintaining high risk and control scores like I have been.
  • I got to join the Columbus AHR team which gives me the opportunity to assist bankers at branches all over the country- who are the face of Chase.
  • I've learned more about Chase and by joining multiple Business Resource Groups and participating in events in the community by representing Chase and the firm's values.
12/2011 to 11/2016
Server Genji Japanese Steakhouse City, STATE,
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers, assisted diners with seating as needed.
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
  • Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
  • Increased customer attendance at weekly by providing fast and friendly service.
  • Responsible for daily set up of five stations.
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
  • Informed patrons of establishment specialties and features, performed serving, cleaning, and stocking duties in establishments, correctly calculated charges, issued bills and collected payments.
  • Received frequent customer compliments for going above and beyond normal duties.
05/2013 to 08/2014
Customer Service Representative Fiserv City, STATE,
  • Worked as a representative for Bank of America's online bill pay.
  • Accepted inbound phone calls handling customer inquiries about bill payments to different payees.
  • Assisted with set up of bill pay accounts, and provided step by step guidance on scheduling a payment online.
  • Provided assistance when payments weren't received and handled inquires about late fees and penalties resulting from a payment not being received on time due to a bill pay issues.
  • Directed calls to appropriate individuals and departments.
  • Learned, referenced and applied product knowledge information.
  • Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing new product information.
Education and Training
Expected in 2013
Bachelor of Science: Finance
The Ohio State University - Columbus,
Expected in 2008
High School Diploma:
Dublin Scioto High School - Dublin, OH
Activities and Honors

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School Attended

  • The Ohio State University
  • Dublin Scioto High School

Job Titles Held:

  • Mutual Fund Operations
  • Fraud Prevention Specialist II
  • Server
  • Customer Service Representative


  • Bachelor of Science
  • High School Diploma

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