Mutual Fund Operations Resume Example
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MUTUAL FUND OPERATIONS
Summary
Detail oriented, efficient, reliable and honest professional who has a passion to succeed in the task at hand, as a graduate from The Ohio State University with a Bachelor's of Science degree in Finance. I have the educational background and experience in mutual fund operations, client service and investment operations.
Well-qualified fund management professional with collaborative approach to asset management, investor relations and performance monitoring.
Skills
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Experience
Mutual Fund Operations | 03/2018 to Current
Cheddar's - Arlington , TX
Cheddar's - Arlington , TX
- Stayed up-to-date on SEC and FINRA requirements and researched trades in detail.
- Worked with intermidiaries to reconcile failed trades
- My role/team was crucial in back office operations, as we were the liasons between intermidiaries, external clients and the fund company.
- Maintained current understanding of applicable regulations and tax laws to keep funds in compliance with legal standards.
- Discussed goals and strategies with Financial Advisors and implemented corrective actions to enhance performance.
- Assessed trade adjustments with company and fee structure
- Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
- Worked heavily in NSCC trading to settle, correct and process transactions.
- Analyzed new client paperwork in detail.
- Monitored fees and commisions issues (12b-1, trail fees, dividends and capital gains)
- Specialized accounts types - Trust, estate and 529 accounts
Fraud Prevention Specialist II | 11/2016 to 03/2018
Gate Gourmet - Indianapolis , IN
Gate Gourmet - Indianapolis , IN
- Play a key role in contributing to the profitability of Chase and directly impacting our bottom line by retaining valued customers and minimizing credit losses resulting from Fraud.
- This is a production-oriented, call- center position within an office environment.
- My time here at Chase has been a learning experience with adding skills to my skill set and improving my skills that I got hired with.
- My AHT has significantly improved over the year and I'm currently a 5.0 out of a 1-5 scale- which benefits the productivity and profitability of the department.
- Client focus has been refined over year by honing my skills through tools such as Chase answers and daily updates via email, my compliance is also a 5.0.
- My overall rank has significantly increased over the year- exceeding expectations for the year with a 4.40 out of 5 and a 5/61 site rank.
- My goal is utilize more of the five keys to help fellow peers if given the chance while maintaining high risk and control scores like I have been.
- I got to join the Columbus AHR team which gives me the opportunity to assist bankers at branches all over the country- who are the face of Chase.
- I've learned more about Chase and by joining multiple Business Resource Groups and participating in events in the community by representing Chase and the firm's values.
Server | 01/2012 to 12/2016
Genji Japanese Steakhouse - City , STATE
Genji Japanese Steakhouse - City , STATE
- Accepted payment from customers and made change as necessary.
- Apportioned and served food to facility residents, employees, or patrons.
- Assisted co-workers, assisted diners with seating as needed.
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages.
- Cleaned and maintained the beverage area, display cases, equipment, and order transaction area.
- Increased customer attendance at weekly by providing fast and friendly service.
- Responsible for daily set up of five stations.
- Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
- Informed patrons of establishment specialties and features, performed serving, cleaning, and stocking duties in establishments, correctly calculated charges, issued bills and collected payments.
- Received frequent customer compliments for going above and beyond normal duties.
Customer Service Representative | 06/2013 to 09/2014
Fiserv - City , STATE
Fiserv - City , STATE
- Worked as a representative for Bank of America's online bill pay.
- Accepted inbound phone calls handling customer inquiries about bill payments to different payees.
- Assisted with set up of bill pay accounts, and provided step by step guidance on scheduling a payment online.
- Provided assistance when payments weren't received and handled inquires about late fees and penalties resulting from a payment not being received on time due to a bill pay issues.
- Directed calls to appropriate individuals and departments.
- Learned, referenced and applied product knowledge information.
- Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing new product information.
Education and Training
The Ohio State University - City
Bachelor of Science
Finance, 2013
Dublin Scioto High School - City, State
High School Diploma
2008
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Resume Overview
School Attended
- The Ohio State University
- Dublin Scioto High School
Job Titles Held:
- Mutual Fund Operations
- Fraud Prevention Specialist II
- Server
- Customer Service Representative
Degrees
- Bachelor of Science
High School Diploma
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