Detail oriented, efficient, reliable and honest professional who has a passion to succeed in the task at hand, as a graduate from The Ohio State University with a Bachelor’s of Science degree in Finance. I have the educational background and experience in mutual fund operations, client service and investment operations.
Well-qualified fund management professional with collaborative approach to asset management, investor relations and performance monitoring.
Skills
Large cash/check deposits
NSCC processing
Trade monitoring
New account paperwork review
Excellent written communicaton
Knowledge of SEC and FINRA regulations
Retirment account specialist
Tax reporting for retirement accounts
Large trade notification process
Microsoft Office Suite
Excellent time management skills
Risk management processes and analysis
Client relationship building
Problem resolution
Experience
03/2018 to Current
Mutual Fund OperationsUno Pizzeria & Grill – Orlando, FL,
Stayed up-to-date on SEC and FINRA requirements and researched trades in detail.
Worked with intermidiaries to reconcile failed trades
My role/team was crucial in back office operations, as we were the liasons between intermidiaries, external clients and the fund company.
Maintained current understanding of applicable regulations and tax laws to keep funds in compliance with legal standards.
Discussed goals and strategies with Financial Advisors and implemented corrective actions to enhance performance.
Assessed trade adjustments with company and fee structure
Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.
Worked heavily in NSCC trading to settle, correct and process transactions.
Analyzed new client paperwork in detail.
Monitored fees and commisions issues (12b-1, trail fees, dividends and capital gains)
Specialized accounts types - Trust, estate and 529 accounts
Play a key role in contributing to the profitability of Chase and directly impacting our bottom line by retaining valued customers and minimizing credit losses resulting from Fraud.
This is a production-oriented, call- center position within an office environment.
My time here at Chase has been a learning experience with adding skills to my skill set and improving my skills that I got hired with.
My AHT has significantly improved over the year and I'm currently a 5.0 out of a 1-5 scale- which benefits the productivity and profitability of the department.
Client focus has been refined over year by honing my skills through tools such as Chase answers and daily updates via email, my compliance is also a 5.0.
My overall rank has significantly increased over the year- exceeding expectations for the year with a 4.40 out of 5 and a 5/61 site rank.
My goal is utilize more of the five keys to help fellow peers if given the chance while maintaining high risk and control scores like I have been.
I got to join the Columbus AHR team which gives me the opportunity to assist bankers at branches all over the country- who are the face of Chase.
I've learned more about Chase and by joining multiple Business Resource Groups and participating in events in the community by representing Chase and the firm's values.
12/2011 to 11/2016
ServerGenji Japanese Steakhouse – City, STATE,
Accepted payment from customers and made change as necessary.
Apportioned and served food to facility residents,
employees, or patrons.
Assisted co-workers, assisted diners with seating as needed.
Checked patrons' identification to
ensure that they met minimum age requirements for consumption of alcoholic beverages.
Cleaned and maintained the
beverage area, display cases, equipment, and order transaction area.
Increased customer attendance at weekly by providing
fast and friendly service.
Responsible for daily set up of five stations.
Greeted customers in the restaurant or drive-thru,
took and rang up orders, handled payment and thanked customers.
Informed patrons of establishment specialties and
features, performed serving, cleaning, and stocking duties in establishments, correctly calculated charges, issued bills and
collected payments.
Received frequent customer compliments for going above and beyond normal duties.
05/2013 to 08/2014
Customer Service RepresentativeFiserv – City, STATE,
Worked as a representative for Bank of America's online bill pay.
Accepted inbound phone calls handling customer
inquiries about bill payments to different payees.
Assisted with set up of bill pay accounts, and provided step by step
guidance on scheduling a payment online.
Provided assistance when payments weren't received and handled inquires
about late fees and penalties resulting from a payment not being received on time due to a bill pay issues.
Directed calls to appropriate individuals and departments.
Learned, referenced and applied product knowledge information.
Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing new
product information.
Education and Training
Expected in 2013
Bachelor of Science: Finance The Ohio State University - Columbus, GPA:
Expected in 2008
High School Diploma: Dublin Scioto High School - Dublin, OH GPA:
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