(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in the management of calendar obligations, scheduling, data-entry and database administration. Dedicated Sales Associate with a history of success achieving customer satisfaction, retention and referrals through the continuous provision of top quality services and support. Blending strong analytical and communication skills to identify and address the individual needs of clients, recommending and effectively promoting products in alignment with preferences. Strategically driving full Sales lifecycles, overseeing efforts of teams across high-traffic retail environments Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.

  • Extremely organized
  • Team leadership
  • Strong verbal communication
  • Self-motivated
  • Team liaison
  • Interpersonal and written communication
  • Data management
  • Customer relations and communications
Wartburg College Waverly, IA Expected in Bachelor of Arts : Music Therapy - GPA :
Wartburg College Waverly, IA Expected in Bachelor of Science : Social Work - GPA :
Clear Creek Amana High School Tiffin, IA Expected in 2018 High School Diploma : - GPA :
Work History
California Institute Of Technology - Music Recital Assistant
Pasadena, CA, 09/2018 - Current
  • Take attendance for recital credit for each person
  • Videotape recitals
  • Set-up and organize the setting for recitals
Ferguson - Recycling Assistant
Fairfield, NJ, 09/2018 - Current
  • Take care of compost from the dining services
  • Sort items for recycling
  • Work with fellow co-workers and bring new ideas
  • Advocate for sustainability
Capital Vacations - Administrative Assistant
Charlotte, NC, 06/2015 - 08/2017
  • Performed general administrative duties, including copying, faxing and filing.
  • Reduced overhead by taking on more responsibility with creative and administrative projects.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Ensured that all calls were answered in a timely manner and that all calls were forwarded to the appropriate parties.
  • Maintained the reception area and ensured its appearance was within company standards.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
  • Escorted visitors to specific offices or meeting rooms.
  • Indexed, cataloged and stored physical records.
  • Managed reception activities, including greeting visitors, answering phones and maintaining the front desk in an organized manner.
  • Completed forms, reports, logs and records to ensure that all documentation for human resources was quickly and accurately handled.
  • Improved customer retention ratings through efficient problem resolution.
  • Created and edited documents such as correspondence, forms, reports and calendars.
  • Devised systems of organizing records, contracts, agendas and reports to maintain order and improve information tracking.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements.
  • Completed special projects to meet and exceed the goals of both the human resources department and the overall organization.
  • Worked independently and under guidance to master general clerical tasks.
  • Entered and sorted data accurately after establishing data entry priorities and procedures.
  • Compiled information and documents from source data previously entered into the computer.
Francesca's Closet - Sales Associate
City, STATE, 07/2016 - 02/2017

Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.

  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maintained records related to sales, returns and inventory availability.
  • Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
  • Skillfully prepared merchandise for distribution and placement across sales floor.
  • Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.
  • Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
  • Provided repeat customers with exceptional care and attention.
  • Received training and certification from [Francesca's] to represent the brand, explain technical functions of mobile devices and guide product selection by customers.
  • Suggested accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with other selections as needed.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Prioritized and accomplished wide range of tasks each shift.
  • Demonstrated use and care of merchandise.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Organized products on racks and displays with focus on visual appeal and brand standards.
  • Stocked shelves and supplies and organized displays.
  • Educated customers on different products and product care.
  • Worked collaboratively in team environment.
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
  • Verified all customers received receipts for purchases.
  • Managed customer cash and credit card transactions using company point of sale system.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Answered questions regarding store policies and merchandise.
  • Liaised with customers, management and sales team to meet customer needs.

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School Attended

  • Wartburg College
  • Wartburg College
  • Clear Creek Amana High School

Job Titles Held:

  • Music Recital Assistant
  • Recycling Assistant
  • Administrative Assistant
  • Sales Associate


  • Bachelor of Arts
  • Bachelor of Science
  • High School Diploma

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