MULTIDISCIPLINARY ONCOLOGY GROUP COORDINATOR MOG COORDINATOR
To obtain an internship in the mental health counseling field.
Master of Arts: Rehabilitation and Mental Health Counseling2017The University of IowaIowa City, IAGPA: Leonard A. Miller Memorial Scholarship
Member of Chi Sigma Iota, Rho Upsilon Chapter, January 2016
Secretary of American Rehabilitation Counseling Association, University of Iowa Chapter, January 2016
Recipient of Leonard A. Miller Memorial Scholarship 2016
Continuing education in Blending Art and
Science: Foundations of Suicide Risk Assessment
Continuing education in
Continuing education in Lessons to be Learned: The ACA Code of Ethics as
a Looking Glass
Continuing education in Treating the Sexual Predator
Continuing education in Creating Sense Belonging through Inter-culturally
Sensitive Counseling Relationship: Developing Counselor's Cultural Toolkit
Bachelor of Arts: Psychology2005The University of IowaIowa City, IACoursework in Psychology, Social Work and Counseling
2012Procure to Pay TrainingIowa City, IA
2011Access 2010: Level 1Iowa City, IA
2010Practice of Transplant Administration
2008How to Excel as an Administrative ProfessionalIowa City, IA
2010Seven Habits of Highly Effective PeopleIowa City, IA
2016Manadatory Reporting of Child and Dependent Adult AbuseIowa City, IA
2016Senistivity Training: Bariatric Center of ExcellenceIowa City, IA
Multidisciplinary Oncology Group Coordinator MOG Coordinator10/2011 to CurrentThe University of Iowa Hospitals & ClinicsIowa City, IA
Develops protocols and procedures for tumor boards and research groups Organize tumor boards Collaborate with multiple areas of the cancer center, hospital, and research staff processing multiple requests on a daily basis in a timely fashion Developed and streamlined workflow for tumor board request process Established system to ensure that tumor board notes are documented and patents are staged according to the American College of Surgeon guidelines Implement and coordinate multiple cancer center research groups Oversee continuing medical education accreditation for tumor boards, ensuring all requirements are met, and obtaining accreditation for newly established tumor boards Develop epic note templates for tumor board documentation Build reports in epic to extract data for tumor board cases, and miscellaneous requests.Observed strict confidentiality and safeguarded all patient-related information.
Transplant Financial Coordinator10/2009 to 09/2011The University of Iowa Hospitals & ClinicsIowa City, IA
Counseled and screened patients on ability to handle cost of transplant and post-transplant medications Resolved financial issues by directing patients to social programs/services to assist them in handling the cost of transplant and post-transplant medications Worked with insurance Nurse Coordinators to resolve insurance network issues, set up case management and obtained prior approvals for stem cell transplant as well as organ transplant related services Resolved patient billing issues by working with insurance companies, billing staff and patient Presented patient financial information to transplant committee and stem cell transplant nurse coordinators to determine if patients are viable candidates for transplant from financial aspect In conjunction with Organ Transplant Center, developed tools to work within one database system within electronic medical record (EMR) to eliminate the need for e-mail, streamlining the process of insurance verification and clearance.
Developed protocol for Financial Coordinator Completed referral intake, insurance verification.
Responsible for Special Programs billing, ensuring charges were correctly reported to Medicare cost report Resolved patient issues and concerns in regards to finances, insurance, and billing issues.
Addressed multidisciplinary physician and clinic concerns in regards to patient financial situations.
Lead Patient Account Representative07/2005 to 09/2009The University of Iowa Hospitals & ClinicsIowa City, IA
Process Improvement for multiple areas Participated in creating and implementing processes to move from paper to electronic late charge claims, reducing the number of days the claim sits in accounts receivable for late charge claims, by 24 days.
Supervised student staff in creating a process for medical record review, for records requiring special consent to release information, transitioned from paper transit to electronic transit for review removing three days from processing time Established relationships with patients, insurance companies and hospital staff to resolve issues and concerns Worked with insurance companies to ensure timely processing of claims to adhere to contracted allowable processing days Substantially decreased accounts receivable days and dollars in struggling Hemophilia injection claims department Resolved high dollar accounts in timely fashion, providing timely follow up, discovered and recovered 500,000 in underpaid high dollar claims.
Trained new and current business office staff on billing & follow up processes and procedures Maintained compliance with all healthcare facility, HMO, and insurance requirements.
Worked as denial management staff member as well as training and student supervisor.
Ability to manage multiple tasks and roles Understanding and effective use of Centricity, Informm, Epic systems.
As well as daily and efficient use of Microsoft Office Products.
Completion of Introduction to Coding for Physician Billing Course Experienced with The University of Iowa's rules and regulations Experienced with The University of Iowa Health Care organization's rules and regulations.
Student Clerk IV07/2004 to 06/2005The University of Iowa Hospitals & ClinicsIowa City, IA
Oversaw front-office operations and provided impeccable customer service Supervised 11 students and managed reception and student scheduling Managed and processed student payroll accurately and timely Created and initiated multiple student protocols Participated in and managed the hiring, training, discipline and termination of student staff Created reception/front desk protocols Resolved issues with reception such as lack of coverage, and protocol for difficult situations Job responsibility/achievement] Job responsibility/achievement].
January 2016 - American Rehabilitation Counseling Association (ARCA), University of Iowa Chapter, Secretary
January 2016- Chi Sigma Iota (CSI), Rho Upsilon Chapter, University of Iowa
academic, accounts receivable, ADMINISTRATIVE, Billing, cancer, case management, Chi, counselor, Counseling, customer service, database, directing, documentation, e-mail, fashion, Financial, front-office, hiring, insurance, notes, medical record review, ACCESS, EXCELL, office, Microsoft Office Products, network, payroll, processes, Process Improvement, Coding, protocols, reception, Rehabilitation, research, scheduling, Sigma, supervisor, Surgeon, workflow