Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Qualified Supervisor/Shift leader with 4+ years in fast-paced customer service and call center environments. Personable and professional under pressure.

Skills
  • Trusted key holder
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Customer-focused
  • Effective workflow management
  • Skilled trainer
  • Team leadership skills
  • Dedicated team player
  • Pleasant demeanor
  • Employee training and development
  • Friendly and helpful
  • Valid CA driver’s license
  • Fast and efficient service worker
  • Restaurant operations
  • Product stocking
  • Multitasking
  • Food pairings
  • Report Generation
  • Conflict Resolution Techniques
  • Safety and Security
  • Security Guard License
  • Activity Logging and Reporting
  • Security Screening
Work History
07/2022 to Current Security Guard/Patrol Officer Abc Fine Wine | , , Penn Valley, CA

Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

  • Reported irregularities such as fire and safety hazards to maintenance.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Oversaw entry and exit of numerous visitors daily.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Checked identification of persons entering and exiting the community to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Secured numerous doors in office's and main building's.
09/2015 to 07/2022 Assistant Store Manager Jack In The Box | , ,



  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Bagged, sold merchandise per customer's request.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Manage safe and deposits , always keeping enough money in the store to keep running.
  • Managing shifts of 6 or more at a time.
  • Solving problem's wile at work or at home.
  • Making sure no matter the situation the customers leave with a smile.
  • Ordering for all the store needs. Food, uniforms, etc.
  • Putting in work orders for broken equipment.
  • Always being available to answer any questions or solve any problems.
  • Cross-trained existing employees to maximize team agility and performance.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored handled incidents calmly.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
03/2018 to 11/2018 Multi Purpose Clerk/ Meat Clerk Papa Murphys | , ,
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Followed proper safety, handling and cross-contamination procedures.
  • Wrapped, weighed and filled product with efficiency to manage high volume of customers.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
11/2010 to 09/2015 Supervisor/Shift Leader Kmart | , ,
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Participated in physical inventory counts every day.


08/2013 to 01/2014 Hardlines Merchandise Company Name | , ,



  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Sorted cargo while unloading materials.
  • Stacked and transported all overstock to storage areas.
  • Unloaded cargo from truck with pallet jacks.
  • Used item numbers to properly stock the store.
Education
Expected in 2009 High School Diploma | Nevada Union High School, Grass Valley, CA GPA:

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Resume Overview

School Attended

  • Nevada Union High School

Job Titles Held:

  • Security Guard/Patrol Officer
  • Assistant Store Manager
  • Multi Purpose Clerk/ Meat Clerk
  • Supervisor/Shift Leader
  • Hardlines Merchandise

Degrees

  • High School Diploma

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