Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Qualified Supervisor/Shift leader with 4+ years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills
Trusted key holder
Creative problem solver
Quick learner
Strong client relations
Customer-focused
Effective workflow management
Skilled trainer
Team leadership skills
Dedicated team player
Pleasant demeanor
Employee training and development
Friendly and helpful
Valid CA driver’s license
Fast and efficient service worker
Restaurant operations
Product stocking
Multitasking
Food pairings
Report Generation
Conflict Resolution Techniques
Safety and Security
Security Guard License
Activity Logging and Reporting
Security Screening
Work History
07/2022 to CurrentSecurity Guard/Patrol OfficerAbc Fine Wine | , , Penn Valley, CA
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Reported irregularities such as fire and safety hazards to maintenance.
Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Oversaw entry and exit of numerous visitors daily.
Patrolled and monitored premises in company vehicle and by foot.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Checked identification of persons entering and exiting the community to eliminate unauthorized visitors.
Checked and verified photo identification prior to granting facility access.
Secured numerous doors in office's and main building's.
09/2015 to 07/2022Assistant Store ManagerJack In The Box | , ,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Bagged, sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Manage safe and deposits , always keeping enough money in the store to keep running.
Managing shifts of 6 or more at a time.
Solving problem's wile at work or at home.
Making sure no matter the situation the customers leave with a smile.
Ordering for all the store needs. Food, uniforms, etc.
Putting in work orders for broken equipment.
Always being available to answer any questions or solve any problems.
Cross-trained existing employees to maximize team agility and performance.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Monitored handled incidents calmly.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
