Motivated Community Manager knowledgeable about payment collections, maintenance and documentation. Offering 20 + years of related experience in the field and unwavering dedication to achieving property management goals.
Multi Family Community Director Dietz Property Group – Canal Winchester, OH,
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
Boosted tenant retention by addressing issues to achieve speedy resolution.
Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
Improved NOI through rent growth and expense management.
Aided team during construction, interior renovations and property rehabilitation projects.
Kept HOA in good legal standing through proper documentation and implementation of required actions.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Supervised 6 employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews.
Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Gathered information from residents and devised successful resolutions.
Stayed current on legal needs and maintained HOA's good standing through collection of documentation and change implementation.
Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
Supervised 5 person staff consisting of maintenance, activities and security personnel.
Drove tenant feedback to deliver information to management for corrective action.
Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Updated resident accounts with latest personal information and recent payments.
Drove facility growth and increased resident morale by planning special activities.
Oversaw repairs and enhancements by working closely with maintenance staff.
Aided team during construction, interior renovation and property rehabilitation projects.
Recommended property improvements based on detailed evaluations of current property conditions.
Saved money by operating community within budget.
03/2017 to 03/2018
Community ManagerAspen Square Management – Acworth, GA,
Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
Improved NOI through rent growth and expense management.
Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
Boosted tenant retention by addressing issues to achieve speedy resolution.
Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
Aided team during construction, interior renovations and property rehabilitation projects by handling [Task] and [Task].
Kept HOA in good legal standing through proper documentation and implementation of required actions.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Supervised 6 employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews.
Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Stayed current on legal needs and maintained HOA's good standing through collection of documentation and change implementation.
Recommended property improvements based on detailed evaluations of current property conditions.
Saved money by operating community within budget.
Drove facility growth and increased resident morale by planning special activities.
Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Oversaw repairs and enhancements by working closely with maintenance staff.
Supervised 6 person staff consisting of maintenance, activities and security personnel.
Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
Drove tenant feedback to deliver information to management for corrective action.
Updated resident accounts with latest personal information and recent payments.
Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
01/2006 to 01/2016
Community Manager Aspen Square Management – Avondale, AZ,
Handled all delegated tasks
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
Kept HOA in good legal standing through proper documentation and implementation of required actions.
Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
Boosted tenant retention by addressing issues to achieve speedy resolution.
Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
Improved NOI through rent growth and expense management.
Oversaw and successfully managed services and facility organization for TDHCA tax credit community housing residents.
Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Recommended property improvements based on detailed evaluations of current property conditions.
Drove tenant feedback to deliver information to management for corrective action.
Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Aided team during construction, interior renovation and property rehabilitation projects.
Supervised 2 employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews.
Drove facility growth and increased resident morale by planning special activities.
Supervised 2 person staff consisting of maintenance, activities and security personnel.
Oversaw repairs and enhancements by working closely with maintenance staff.
Saved money by operating community within budget.
Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Gathered information from residents and devised successful resolutions.
Stayed current on legal needs and maintained HOA's good standing through collection of documentation and change implementation.
Updated resident accounts with latest personal information and recent payments.
Education and Training
Expected in 05/1990
High School Diploma: Garland High School - Garland, TX GPA:
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