Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Skilled Case Manager experienced in coordinating care for hospice individuals. Proactive and resourceful professional makes appropriate decisions for high-quality and cost-effective care. Careful provider of preventative and proactive care for fragile patients.

  • Case Management
  • Department Management
  • Dependable
  • Highly adaptable
  • Solution oriented
  • Strong written and verbal communication
  • Strong interpersonal skills
  • Highly motivated self-starter
  • Culturally Competent
09/2020 to Current MSW Therapist Department Of Agriculture | Mchenry, MS,
  • Population: Children 9-17, Adults 18+, co-occurring mental health diagnosis
  • Setting: 501c(3)
  • Provided individual and family therapy to 25-30 children and families
  • Provided screening, ongoing assessment, individualized treatment planning, treatment plan reviews, treatment plan addendum, completion of outcome measures and other required documentation
  • Integrated therapeutic interventions such as assistance with anger management, problem resolution, coping skills, etc.
  • Participated in weekly clinical supervision, group supervision and collaborated with the multi-disciplinary team Individual, couples and family counseling sessions as clinically indicated to provide psychotherapeutic interventions and establish and assess treatment goals.
  • Utilized theoretical approaches to treatment such as Cognitive Behavioral Therapy, Play Therapy, and Narrative Therapy
03/2016 to 02/2020 Program Coordinator Texas Diaper Bank | City, STATE,
  • Recruited, trained, and supervised an average of 3,000 volunteers per year
  • Developed and implemented program policies and procedure
  • Coordinated and managed in kind donations, product and monetary inventory.
  • Managed volunteer processes and prepared key reports and documentation.
  • Engaged in community initiative events to expand knowledge of services to future donors, clients, and community members.
  • Solicited feedback from volunteers/donors to strategize plans for improving programs and fundraising initiative.
  • Monitored and delivered program budgets and costs to verify expenses were within budget parameters.
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
  • Created and maintained registration systems for events and meetings to optimize schedules, inventory, and logistics.
  • Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
  • Leveraged technological advances and optimized software usage to increase team performance and operational efficiency.
  • Efficiently managed incoming and outgoing product correspondence to over 40 local partner agencies to support smooth daily operations.
  • Raised $5,000 in funds during one year to support volunteer program initiative.
  • Collaborated with fundraising team to create and execute annual fundraising events.
06/2019 to 12/2019 Case Manager MSW Intern Baptist Children And Family Services (BCFS) | City, STATE,
  • Population: 12-17 year old females, juvenile probation, pre-adjudication program, co-occurring mental health diagnosis
  • Setting: 501c(3) Non-Profit Organization
  • Completed weekly home study assessments and evaluations
  • Responded to crisis calls and resolved conflict resolution among families and clients.
  • Organized case history records and prepared reports to assist Juvenile Probation court with pre-adjudication decisions.
  • Utilized Solution Focused Brief Therapy (SFBT), Cognitive Behavioral Therapy (CBT), and Motivational Interviewing (MI) therapy models
  • Maintained weekly, monthly electronic progress notes using ETO client database
  • Performed intake assessments by completing admission packets and aiding to develop treatment plans.
  • Aided in the development of effective coping mechanisms and behavioral therapy methods.
  • Developed and delivered a 2 hour Cultural Competency Training for 40+ staff members
  • Evaluated and conducted a program data analysis with suggestions for best practice to increase program effectiveness.
01/2018 to 09/2018 Case Manager MSW Intern Westover Hills Rehabilitation And Healthcare Center | City, STATE,
  • Population: 18+, long term care, short term rehab
  • Setting: Residential Skilled Nursing Facility.
  • Completed biopsychosocial assessments and entered data into Point Click Care and accurately updated case records.
  • Obtained details regarding patient by questioning family members and bystanders.
  • Attended interdisciplinary meetings for case decisions.
  • Served as client advocate and promoted ideas that aligned well with client's best interest.
  • Linked clients to community resources through case management and referrals.
  • Attended Social worker and Senior Care facilities community meetings and health fairs to understand community issues or build relationship.
Education and Training
Expected in 12/2019 Master of Arts | Social Work University of Texas San Antonio, San Antonio, TX, GPA:
Expected in 12/2015 Bachelor of Arts | Interdisciplinary Studies University of South Alabama, Mobile, AL GPA:
Expected in 05/2014 Associate of Arts | Psychology St. Petersburg College, Clearwater, FL GPA:
Professional References

Centralia Hines

  • Organization: Community Partners of South Florida
  • Phone: 561-207-1658
  • Email:
  • Relationship: Supervisor

Ashley Hernandez, Program Officer

  • Organization: Texas Diaper Bank
  • Phone Number: 210-440-XXX0
  • Email:
  • Relationship: Supervisor

Kimberley Rodriguez, Field Supervisor

  • Organization: Baptist Children and Family Services
  • Phone: 210-364-9499
  • Email:
  • Relationship: Field Supervisor

Diana Gonzalez, Field Supervisor

  • Organization: Westover Hills Rehabilitation Center
  • Phone: 210-273-8106
  • Email:
  • Relationship: Field Supervisor
  • AHA First Aid/Basic Life Support Certified

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School Attended

  • University of Texas San Antonio
  • University of South Alabama
  • St. Petersburg College

Job Titles Held:

  • MSW Therapist
  • Program Coordinator
  • Case Manager MSW Intern
  • Case Manager MSW Intern


  • Master of Arts
  • Bachelor of Arts
  • Associate of Arts

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