msw nonprofit intern resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Highly-motivated, responsible student and intern with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Conscientious and eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Ready to apply education in the workplace.

Proven excellent research and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Dedicated, tenacious, and interested in applying exceptional writing, communication, and interpersonal skills to a Director of Marketing role. Experienced at data entry, documentation, professional communications, and content writing. Adept at building rapport in professional and client relationships.

Committed to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

  • Mood Disorders Knowledge
  • Behavioral Therapy
  • Women's Issues
  • Community Outreach Expert
  • Violence Prevention
  • Suicide Prevention Specialist
  • Strategic Planner
  • Basic Math
  • Good Work Ethic
  • Critical Thinking
  • Customer Service
  • Active Listening
  • Organizational Skills
  • Data Management
  • Team Building
  • Computer Skills
  • Training & Development
  • People Skills
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Relationship Building
  • Conflict Resolution
  • Team Management
  • Reliable & Trustworthy
  • Supervision & Leadership
  • Problem Resolution
  • Microsoft Office
MSW Nonprofit Intern, 08/2022 - Current
Madison County CASA City, STATE,
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Supported various program activities, assisting with administrative tasks.
  • Assisted in routine research, investigations and special projects to support work of assigned department.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Wrote procedures, reports and technical documents in easy-to-understand terminology.
  • Created content for social media platforms to engage and connect with target audiences.
  • Collaborated with and maintained positive rapport with stakeholders, building strong relationships.
  • Collaborated with stakeholders in creating marketing and branding materials.
  • Identified needs of customers promptly and efficiently.
  • Implemented strategies to take advantage of new opportunities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Worked closely with human resources to support employee management and organizational planning.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Researched strategic planning of other nonprofits to assist executive director and board of director in preparing a strategic plan for CASA
  • Conducted resource mapping for Haywood County in preparation for program expansion
  • Assisted with planning and implementing fundraising events
  • Attended board meetings
  • Created seasonal newsletters for CASA
  • Currently leading a faith-based community outreach program which consists of designing and writing content for a 30-day prayer challenge; responsible for coordinating printing services and budget and engaging with community church leaders to recruit congregation participation
  • Currently developing onboarding training program for new board members
  • Currently reaching out to local media organizations to obtain information about lead time for media coverage of CASA events.
  • Secured permanent conference room space for Board of Directors meetings
  • Studied social worker application of industry values, ethics and best practices.
  • Conducted research and drafted documents or presentations for special projects.
  • Conducted research on the impact of COVID-19 on volunteer retention and organizational resilience at CASA
  • Will be attending a meeting with executive director and president of the board of directors to discuss grant application for the West Tennessee Healthcare Foundation
  • Maintained confidential case documentation.
  • Maintained thorough case history records and wrote detailed reports.
  • Documented services and collected required data for evaluation.
  • Collaborated with other professionals to assess client needs.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Educated clients on options to assist in making informed decisions.
  • Advocated for clients to resolve medical or personal crises.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Tracked patient or client care and followed through to provide service effectiveness.
  • Provided information to access financial assistance, legal aid or housing.
  • Utilized data and experience to coordinate patient care and rehabilitation.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
  • Investigated elder abuse or neglect cases and exercised protective actions when necessary.
Shift Leader/Server Shift Leader, 06/2015 - Current
Rafferty's Of Jackson City, STATE,
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Held performance reviews to identify and correct areas needing improvement.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Interacted and engaged with patrons to promote friendly environment.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Worked with management to coordinate special functions and events.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Calculated charges, issued table checks and collected payments from customers.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
Medical MSW Intern, 01/2022 - 05/2022
Jackson Clinic, P.A. City, STATE,
  • Collaborated with multidisciplinary team of mental health case managers and disability workers.
  • Attended meetings, training, conferences and seminars to advance professional knowledge.
  • Collaborated with social workers to perform home assessments and unscheduled wellness visits.
  • Offered community resources and referrals to support client basic needs.
  • Organized and secured case records and reports to maintain confidentiality of client treatment
  • Evaluated and addressed individual client needs and concerns.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Maintained and developed community relationships to support various client referrals.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.
  • Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
  • Assisted and advocated for clients obtaining financial resources and government entitlements.
  • Performed psychosocial assessments and documented casework.
  • Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
  • Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
  • Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
  • Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
Education and Training
Master of Science: Social Work, Expected in 05/2023
Union University - Jackson, TN
Status -
Bachelor of Science: Organizational Leadership, Expected in 07/2020
Union University - Jackson, TN
Status -
  • Developed client satisfaction survey for clients of Madison County CASA
  • GIven leadership role in faith-based community outreach program; responsible for designing, writing content, collaborating with the Center for Just and Caring Communities regarding printing, costs, and budget; leading outreach to local congregations, developing logic model for the project, defining specific and measurable goals, objectives, and outcomes to set the agency up for effective program evaluation if the project results come in after my internship is completed.
  • Have been offered to continue supporting Madison County CASA as a member of the advisory board once my internship is completed.
  • Graduated Magna Cum Laude, GPA 3.8 with a Bachelor's of Science in Organizational Leadership; concentration in organizational management
  • Currently hold a 4.0 GPA in the MSW program at Union University.

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Resume Overview

School Attended

  • Union University
  • Union University

Job Titles Held:

  • MSW Nonprofit Intern
  • Shift Leader/Server Shift Leader
  • Medical MSW Intern


  • Master of Science
  • Bachelor of Science

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