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MSA Supervisor/Grade 8, Step 4- 40 Hours Per Week Resume Example

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MSA SUPERVISOR/GRADE 8, STEP 4- 40 HOURS PER WEEK
Professional Summary

Motivational leader with 18 years of experience in the healthcare field. Proven success in leadership, operational excellence and organizational development with understanding elements of healthcare.

Skills
  • Knowledge in Microsoft Word, Excel,Computerized patient record system,VISTA, Insurance capture Buffer, Faxcom, Vista scheduling enhancement, care management tool, secure messaging,Vet Link, Audio Care, and visual aide
  • Data Management in HR
  • Compensation and Benefits in HR
  • Employee selection in HR
  • Great leadership, listening, speaking and thinking skills
  • Knowledge of clinic procedures, regulations and policies
  • Charting specialist
  • Clerical Skills and Organizational Skills
  • Knowledge of disabilities such as schizophrenia, dementia, bipolar, ADHD, mental retardation, autism, and Alzheimer patients
  • Ability to provide full range of administrative and Supervisory duties
  • Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals
  • Ability to provide briefings, orientations, staff development and trainings
Work History
MSA Supervisor/Grade 8, Step 4- 40 Hours Per Week01/2020 to Current
Company Name, City, State
  • Very first MSA Supervisor in the Social behavioral Health services outpatient clinic
  • Supervise 9 AMSAs including 2 Lead MSAs with full supervisor responsibilities
  • Assign and evaluate work of AMSAs&Lead AMSAs resolving complex problems to ensure veteran needs are met
  • Making final selections of most suitable MSA to fill a vacancy
  • Direct and develop plans for MSA staff ensuring goals are met
  • Maintain excellent attendance record, consistently arriving to work on time
  • Meets all local and VA central office policies and procedures
  • Approve/Deny leave
  • Monitor return to clinic order report ensuring AMSAs are scheduling veterans in a timely manner
  • Veteran Appointment request Manager for veterans who self schedule their appointments
  • Complete employee evaluations and manage corrective or disciplinary actions
  • Coach and mentor staff to reach their full potential as AMSAs
  • Identify opportunities for improvement
  • Monitor appointments ensuring MSA staff are scheduling according to the VHA scheduling directive
  • Monitor Insurance capture Buffer report ensuring MSA staff are capturing insurance
  • Enters Network Access request for MSA staff
  • Conducts weekly MSA meetings/records MSA meeting minutes
  • Conducts interviews
  • Blocks/restore provider clinics with leadership approval
  • Works independently making decisions based on guidelines precedents and regulations
  • Allocate work assignments in the absence of the Lead MSA
  • Ensure MSA staff are up to date on all TMS trainings
  • Update/upload documents in Manager self service program
  • Review resumes in USA staffing program
  • Select the most suitable AMSA to fill a vacancy
  • Schedules overbook appointment with provider approval
  • Created a communication standard of operation procedures
  • Counsel and discipline employees
  • Enters work orders
  • Investigate Joint patient safety reports
Lead MSA/Grade 7, Step 3-40 Hours Per Week01/2018 to 01/2020
Company Name, City, State
  • Maintains a positive attitude
  • Prepare educational materials as directed by the supervisor for Patient Aligned care Team(PACT) and new patient orientation class
  • Provides education support by facilitating, planning coordination, developing, conducting and evaluating activities for the training program
  • Creates/set up equipment&present powerpoint presentation for PACT and new patient orientation class
  • Maintained knowledge of Alaska VA software applications such as VISTA, CPRS,VSE GUI,CMT, Micro soft word,Outlook, fax com
  • Trained new and current employees on requirements of Veteran Health Administration scheduling directive 1230 and 1232
  • Scribe for the Alaska VA for Joint commission/OIG visit(record and communicate with command center for facility findings)
  • Participated in root cause and analysis(RCA)identifying possible factors, the problem and collected data needed to better understand the situation, brief director&chief of staff on outcome
  • Performs weekly audits ensuring MSA staff has processed and completed return to clinic orders, view alerts, secure messages, and faxes in a timely manner
  • Assist MSA Supervisor with end of year performance appraisals
  • Block/restore and set up provider clinics with approval from leadership
  • Provided coverage for other departments of absence staff
  • Provides excellent customer service to veterans ensuring their needs are met
  • Assist MSA staff with a variety of clerical duties
  • Allocate daily work assignments for primary care MSAs
  • Service level patient advocate
  • Coordinate meetings and trainings
  • Record MSA meeting minutes
  • Assist MSA Supervisor with selecting most suitable MSA to fill a vacancy
  • Pull various reports(RTC, ICB, and vetext)
  • Back up scheduling manager for the Veteran Appointment Request(VAR)
Telehealth AMSA/Grade 6, Step 3-40 Hours Per Week12/2015 to 01/2018
Company Name, City, State
  • Maintained a positive attitude
  • Answered phone calls on an Automatic Call Distribution line
  • Explained telehealth to veterans
  • Scheduled/canceled telehealth appointments
  • Educates and explain to veterans how to look at VA records through a secure messaging site called My Healthy Vet
  • Submitted medication request
  • Entered recall reminders in VISTA&GUI applications
  • Verified/updated veteran demographics and insurance
  • Directed veterans to eligibility and Intergrated care services for explanation of benefits, billing, and consults
  • Maintained effective communication with veterans and other staff members
  • Participated in team huddles daily to review priorities and deadlines ensuring veterans needs are met
  • PACT instructor for the state of Alaska
  • Maintain and obtain medical records viaa secure fax application(faxcom)
  • Demonstrated ability to lead and motivate outstanding healthcare teams in primary care
Nursing AssistantGrade 5 Step 1-40 Hours Week01/2012 to 08/2015
Company Name, City, State
  • Maintained positive attitude
  • Prepared veteran rooms upon admission
  • Collected urine specimen and fecal samples
  • Tended to veterans with chronic illness
  • Recognized and reported abnormalties and changes in health status to RNCM
  • Provided veterans and families with emotional support
  • Obtain and set up suction equipment
  • Documented ADL's in veteran chart
  • Take and record vital signs
  • Trained new employees
  • Maintain privacy, dignity and confedentiality of all veterans
  • Follows and promoted VA protocols ensuring effectiveness,effeciency and safety
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Turned and positioned veterans every 2 hours to maintain comfort and minimize skin breakdowns or pressure sores
  • Performed post mortem care
  • Answered phones in timely manner
  • Assisted with baths, meals and feeding
  • Stayed up to date on TMS trainings
Lead Resident Assistant01/2009 to 01/2010
Company Name, City, State
  • Trained new employees
  • Mediated conflict to provide safe and secure environment through policy enforcement.
  • Administered medication
  • Maintained individual records for each resident documenting in a medication administration record
  • Maintained communication with staff, leadership and director to promote supportive environment.
  • Assisted residents in handling tough situations to resolve problems.
  • Promoted positive relations between residents and staff.
  • Enforced policies and safety standards through building and room rounds.
  • Supported personal needs of residents dealing with diverse conditions.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Conducted tours, orientation and educational sessions for residents and families.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Volunteer

Volleyball/Indoor Soccer Coach Oct 2018-April-2019(Kennecott Youth center)

  • Maintained a positive attitude
  • Promoted proper stretching, warmups and conditioning exercises to help in the prevention of injuries
  • Worked individually with players when struggling to enhance confidence and strengthen court skills
  • Coordinated with parents, boosters and other resources to meet all team needs
  • Demonstrated proper technique for spiking and serving the ball at the observance of team players
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
  • Introduced games and drills, which helped students to better develop skill levels
  • Promoted lifelong skills such as discipline and good sportsmanship
  • Attended all practices, meetings and workouts on time
  • Helped youths develop physical,Emotional and social skills
  • Taught sound health habits
  • Provided safe playing areas and proper equipment
  • Teaches fundamental and safe sport skills appropriate for their age
  • Treated each player as an individual
Education
Human Resource Management Certficate: : Human Resources Management, 11/2020
Mind Edge-Skye Learning - City
Front office&Electronic Health Record, 2016
Med Certs - City
Modeling Certificate: : Fashion Modeling, 2010
John Casablanca Modeling Agency - City
CNA Certificate: : Certified Nursing Assistant, 2002
Oconee Fall Line Technical College - City, State
High School Diploma: : Diploma, 2000
Washington County High School - City, State
Accomplishments
  • Recognized with the Shining Star Award from the director twice for going above and beyond at the Alaska VA.
  • Christian leadership award
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Resume Overview

School Attended

  • Mind Edge-Skye Learning
  • Med Certs
  • John Casablanca Modeling Agency
  • Oconee Fall Line Technical College
  • Washington County High School

Job Titles Held:

  • MSA Supervisor/Grade 8, Step 4- 40 Hours Per Week
  • Lead MSA/Grade 7, Step 3-40 Hours Per Week
  • Telehealth AMSA/Grade 6, Step 3-40 Hours Per Week
  • Nursing AssistantGrade 5 Step 1-40 Hours Week
  • Lead Resident Assistant

Degrees

  • Human Resource Management Certficate : Human Resources Management , 11/2020
    Front office&Electronic Health Record , 2016
    Modeling Certificate : Fashion Modeling , 2010
    CNA Certificate : Certified Nursing Assistant , 2002
    High School Diploma : Diploma , 2000

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