Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Well-coordinated Event Coordinator, handles diverse office tasks while leading administrative teams to meet demanding performance targets, client issues, resolutions and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success.
Skills
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Experience
Move-In Coordinator, 12/2020 - 03/2021
Watermark Retirement Communities – Crowley, TX,
Watermark Retirement Communities – Crowley, TX,
- Maintained strict resident privacy and confidential medical information, taking care to meet all HIPAA guidelines and statues for data security.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Assisted with administrative details pertaining to private and public events, including photocopying, data entry and communication distribution.
- Collected forms, copied insurance cards and coordinated patient information.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Facility tours
- Daily follow up with Doctors and potential residents.
- Chased down medicals forms and checked for errors.
- Educated customers on special pricing opportunities and company offerings.
Event Coordinator, 04/2017 - 03/2020
Mcdonald's – Cumming, GA,
Mcdonald's – Cumming, GA,
- Hosted numerous Pre Cons.
- Supervised event logistics for large-scale corporate events.
- Attended and monitored services during events.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Answered phone calls daily and asked appropriate questions to determine which department or staff member could be of service.
- Managed clerical staff of 3 employees and reorganized training procedures to increase productivity.
- Maintained 100% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes to our systems records.
- Obtained prompt payments for open bills by interacting with appropriate parties.
- Identified and corrected data entry errors to prevent duplication across the company's system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Customer Service Representative, 04/2017 - 03/2020
Sunsource – Boston, MA,
Sunsource – Boston, MA,
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize internet sales.
- Interviewed customers regarding internet issues and reported feedback to management team.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Educated customers on special pricing opportunities and company offerings.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Money Room Clerk, 03/2010 - 10/2014
Aramark Corporation – Bemidji, MN,
Aramark Corporation – Bemidji, MN,
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Assured that all monies from registers and returns were accounted for.
- Counted product stock to maintain inventory records.
- Scanned, saved and organized hard copy and digital documents in computerized file library.
- Audited networks and security systems to identify vulnerabilities.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Retrieved, sorted, copied, and filed all documents and paperwork.
Education and Training
High School Diploma: , Expected in 06/2016
Wilson Adult Education - Santa Clara, CA,
Wilson Adult Education - Santa Clara, CA,
Accomplishments
Nominated and received Employee of the month for February 2013, 2014 and 2019
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Resume Overview
School Attended
- Wilson Adult Education
Job Titles Held:
- Move-In Coordinator
- Event Coordinator
- Customer Service Representative
- Money Room Clerk
Degrees
- High School Diploma
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