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Motor Vehicle Specialist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service Representative industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Data entry
  • Sorting/processing mail
  • Handling payments
  • Check/Credit card payment processing
  • Call center experience
  • Deadline-oriented
  • Multi-line phone systems
  • Ability to type 30 WPM
  • Collecting information
  • Scanning and copying
  • Problem-solving abilities
  • Customer service-oriented
  • Professional and mature
  • Verbal and writing communication
  • Recordkeeping and bookkeeping
Education and Training
Gateway High School Aurora, CO Expected in 05/2006 High School Diploma : - GPA :
Liberty University Online , Expected in : Bachelors in Criminal Justice - GPA :
Experience
Installed Building Products - Motor Vehicle Specialist
Brooklet, GA, 08/2020 - Current
  • Process payments
  • Processes mail-in renewals
  • Balances cash drawer with daily report
  • Maintain detailed and accurate computerized motor vehicle data (Drives)
  • Provides Motor Vehicle customer service by processing a variety of vehicle related transactions including, registrations, Duplicate titles, renewals of registrations, issuing license plates, and disability plates/placards.
  • Handled payment collection for new or renewed licenses, issued receipts and updated accounts.
  • Receives payment from the public for licensing of cars, pickup trucks, trailers, motorcycles, snowmobiles, boats, recreational vehicles and other on-road or off-road vehicles, commercial and non-commercial vehicles;
Johns Hopkins University - Administrative Assistant/Customer Service Representative
Baltimore, MD, 06/2020 - 08/2020
  • Answered customer questions and addressed concerns.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Evaluated integrity and validity of license information by comparing to databases and questioning applicants.
  • Handled payment collection for new or renewed licenses, issued receipts and updated accounts.
  • Verified license data through background checks and field investigations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Delivered Badges to customer locations.
Arapahoe County Co - Motor Vehicle Specialist/People Greeter
City, STATE, 10/2019 - 03/2020
  • Processes mail-in renewals
  • Balances cash drawer with daily report
  • Strong customer service skills and attention to detail
  • Operate a cash register or cash drawer and provide accurate change to customers
  • Provides Motor Vehicle customer service by processing a variety of vehicle related transactions including, registrations, Duplicate titles, renewals of registrations, issuing license plates, and disability plates/placards.
  • Receives payment from the public for licensing of cars, pickup trucks, trailers, motorcycles, snowmobiles, boats, recreational vehicles and other on-road or off-road vehicles, commercial and non-commercial vehicles
  • Maintain detailed and accurate computerized motor vehicle data (Drives)
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provides customer service on all Motor Vehicle Department policies, procedures and practices; explains processes and procedures to the public in person or on the telephone; quotes fee requirements for various types of transactions;
Core Civic - Monitoring Officer
City, STATE, 04/2017 - 10/2019
  • Monitor resident population and reports any suspicious activities or violations of policy, procedures, or regulations by residents or other individuals.
  • Conduct resident counts, searches, room inspections, and vehicle searches as required.
  • Conduct drug and alcohol testing as needed or as directed by facility administration.
  • Process residents for intake/discharge in accordance with policies and procedures.
  • Monitor resident worker activities, provides necessary instruction, and applies standards and procedures for the completion and quality of work performed by residents, where applicable.
  • Perform rescue functions at accidents, emergencies and disasters to include administering basic emergency medical aid and CPR, physically removing people away from dangerous situations, and securing and evacuating people from confined areas.

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Gateway High School
  • Liberty University Online
Job Titles Held:
  • Motor Vehicle Specialist
  • Administrative Assistant/Customer Service Representative
  • Motor Vehicle Specialist/People Greeter
  • Monitoring Officer
Degrees
  • High School Diploma
  • Some College (No Degree)

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