An honest, hard-working administrative professional with 10+ years of experience in the customer service industry. Adept at working with a diverse customer base in fast-paced office settings. A dedicated team player with an ownership mentality, disciplined approach, and respect for self and others. Proven success in leadership, resolving problems, and driving overall operational improvements. Seeking for a full-time position as an Army Reserve Administrator to lead by example, further soldier and unit readiness, promote quality, proficient service, and expand professional skill set.
WORK EXPERIENCE
MORTUARY AFFAIRS SPECIALIST, 10/2018 to Current Davita – Brandywine, MD,
Worked at the Mortuary Affair Collection Point in support of Operation Freedom's Sentinel, Bagram Air Base, Afghanistan. Provided direct oversight of evacuation section to receive, process, safeguard and transport the remains and accompanying personal effects of U.S. and Coalition fallen service members, contractors, and civilians throughout Afghanistan. Coordinated the transportation from collection point to flight line and arranged dignified transfer with assigned point of contact. Documented the temporary interment and disinterment of deceased personnel and closely communicated changes with the Theater of Mortuary Affairs Office and first line leader.
Prepared case file and pertinent documentation on the Mortuary Affairs Tracking and Reporting System (MARTS) to include shipping labels, truck manifests, icing/re-icing forms, and special handling documents. Assisted in the development and implementation of bi-weekly plans and schedules.
As the Public Affairs Officer, utilized the The Secret Internet Protocol Router Network (SIPRNet) to prepare and published weekly story boards of mission specific and mortuary affairs operations to assigned battalion and brigade. Maintained organized records of filed storyboards always adhering to privacy and security protocols.
OFFICE MANAGER, 07/2018 to 10/2018 Enterprise Resources Performance Incorporated (ERPi) – City, STATE,
First-line assistant to the Human Resources Manager. Improved office operations by automating client correspondence, record tracking,and data communications. Established efficient workflow processes, monitored daily productivity and implemented modifications to improve the overall effectiveness of personnel and activities. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Arranged corporate and office conferences for over 50 company employees and guests.
Interacted with customers professionally by phone, email or in-person to provide information and direction to desired staff members. Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional. Provided expert clerical support to over 50 internal staff and management by answering phone calls, copying records, preparing deliveries and organizing incoming and outgoing correspondence. Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up. Kept physical files and digitized records organized for easy updating and retrieval by any team member with access. Leveraged advanced skills and training to support operational needs of multiple departments. Provided complete meeting support including preparing materials and taking notes. Managed and inventoried all office supplies Used word processing, electronic spreadsheet, and database management software to produce a variety of documents.
DIGITAL TRAINING FACILITY MANAGER, 07/2016 to 02/2018 Science Applications International Corporation – City, STATE,
Managed a Distributed Learning System (DLS) Digital Training Facilities (DTF) and coordinated with civilian and military commands various computer-based and video teleconferencing training for both active duty and government personnel. Ensured the DTF secured networks, computer, video equipment, ancillary hardware and software were available and operational at all times. Conducted software/hardware troubleshooting and carried regular telephonic interactions with the DLS Help Desk (based out of , Virginia) to remedy any workstation or connectivity problems.
Conducted fault diagnosis and re-images to training workstations in conjunction with the DLS Help Desk. Arranged maintenance and data backup on servers as directed by the Core Operations team. Maintained inventory control and security of facility computers, servers, and video Tele-training equipment. Organized schedules and forwarded to the Distance Learning Point of Contact (DLPOC) for review and completed daily updates of scheduled activities in the DLS Training Scheduler on the DLS Intranet web page for upcoming, on-site classes.
Executed various marketing tasks and activities on the Army installation and interacted with Army training officers, non-commissioned officers and local administrators to coordinate new training. Submitted progress, metrics, and utilization reports to the DLS management team as required. Assisted the DLS management team with the development of new marketing plans and promotional flyers.
ASSOCIATE ASSISTANT, 06/2015 to 07/2016 General Dynamics Information Technology – City, STATE,
Registered processes and maintained detailed records of daily Defense Enrollment Eligibility Reporting System (DEERS) transactions completed in the Real-Time Automated Personnel Identification System (RAPIDS). Ensured the timely delivery of services to military personnel, Department of Defense (DOD) civilians, Selected Reserve, National Guard, military retirees, foreign nationals, contracted personnel and eligible dependents. Drafted and implemented regulatory requirement and procedure banners with updated eligibility information.
Essential point of contact for in/out processing military, civilian, and foreign nationals on a time-sensitive agenda. Employed previously acquired analytical skills to collect relevant information, verify the authenticity and accuracy of presented documents, identify discrepancies, and recommend appropriate action, demonstrating ample familiarity with current rules and regulations as defined in the Air Force Instruction (AFI) 36-3026 (I) guidelines.
Addressed customer needs while safeguarding their confidentiality at all times. Organized paperwork, files, and provided general support while performing daily responsibilities. Completed weekly follow-up reports of pending eligibility cases. Maintained regular communications with serviced personnel pending verification to address required documents and processes needed for case closing and completion.
EDUCATION
Bachelor of Science: Clinical Psychology, Expected in University of Maryland University College - Adelphi, MD , GPA:
Minor in Forensics
2018-Present
High School Diploma: , Expected in 2004 Hialeah-Miami Lakes Senior High School - Hialeah, FL GPA:
SKILLS
Self-driven, proactive, a hard worker with strong work ethics and insightful analytical skills.
Thrive in both independent and collaborative work environments and perform well under stressful situations.
Detail-oriented, self-motivated, and a dedicated team player.
Ability to work well under minimal supervision, prioritize tasks and deliver assignments in accordance with instructions, policies, and previous training.
Proficient in the use of various computer programs and applications including Microsoft Word, Excel, PowerPoint, and Outlook.
Exceptional leadership, organizational, communication, and people skills. Adaptable, friendly, and open to new challenges.
Experience in both national and international work settings.
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