Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Application Preparation
Processing Procedures
Created Reports
Loan Processing
Information Verification
Financial Document Review
Legal compliance
Training and Development
Problem-Solving
Cultural Awareness
Type Software Proficiency
Dependable and Responsible
Teamwork and Collaboration
Decision-Making
Flexible and Adaptable
Work History
Mortgage Loan Processor, 06/2020 - 11/2022 Merchants Bank – Saint Charles, MO,
Reviewed and validated details of loan applications and closing documentation.
Set up, stored and updated customer files, department records and regulatory paperwork.
Filed completed loan applications with underwriting and made approval or denial recommendations.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Verified credit histories, personal references and employment backgrounds for each applicant.
Evaluated approvals against established bank and government lending standards.
Received on-going, comprehensive training on home loan products and mortgage process.
Communicated with originator and applicant concerning progress of loan file.
Handled any conditions sent from underwriting departments.
Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Reviewed financial statements and contacted institutions and customers to clarify details.
Mortgage Loan Processor, 02/2020 - 05/2020 Northwest Federal Credit Union – Chantilly, VA,
Set up and completed loan submission packages.
Reviewed financial statements and contacted institutions and customers to clarify details.
Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Handled any conditions sent from underwriting departments.
Communicated with originator and applicant concerning progress of loan file.
Upheld complete confidentiality of all submitted information according to release guidelines.
Prepared file for final clear-to-close by branch management.
Received on-going, comprehensive training on home loan products and mortgage process.
Completed denial and cancellation procedures on applicable files.
Evaluated approvals against established bank and government lending standards.
Consulted with outside vendors to identify and resolve loan closing issues.
Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Verified credit histories, personal references and employment backgrounds for each applicant.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Assessed customer account histories to determine previous compliance with payment plans and loan terms.
Filed completed loan applications with underwriting and made approval or denial recommendations.
Set up, stored and updated customer files, department records and regulatory paperwork.
Member Service Representative, 04/2019 - 12/2019 Spokane Teachers Credit Union (Stcu) – Cheney, WA,
Researched and rapidly resolved client conflicts to maintain key accounts.
Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Responded to customer calls and emails to answer questions about products and services.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Resolved concerns with products or services to help with retention and drive sales.
Followed up with customers regularly via phone and email to obtain payments and schedule services.
Maintained and managed customer files and databases.
Effective liaison between customers and internal departments.
Sought ways to improve processes and services provided.
Investigated and resolved accounting, service and delivery concerns.
Delivered prompt service to prioritize customer needs.
Educated customers about billing, payment processing and support policies and procedures.
Exhibited high energy and professionalism when dealing with clients and staff.
Recommended products to customers, thoroughly explaining details.
Maintained up-to-date knowledge of product and service changes.
Surpassed sales goals through implementation of effective marketing strategies.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Created and maintained detailed database to develop promotional sales.
Loan Processing , 03/2015 - 04/2019 Shared Service Solutions – City, STATE,
Handled any conditions sent from underwriting departments.
Checked packages for appropriate documentation.
Provided quick turnaround times to maintain fast-past schedule.
Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Upheld complete confidentiality of all submitted information according to release guidelines.
Evaluated approvals against established bank and government lending standards.
Set up and completed loan submission packages.
Prepared documents for underwriting by verifying client income, credit reports and other information.
Processed loans within various departments to achieve timely, accurate and fair proceedings.
Maintained long-term relationships with customers to provide best-in-class customer service.
Helped college students obtain financial aid through loan programs.
Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Compiled closing packages for drafting and presentation accuracy.
Explained very technical financial information to applicants in easy to understand language.
Monitored pipelines to track and log status of loans.
Supervised loan personnel and motivated to maintain customer service and performance standards.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Education
Diploma: , Expected in 08/2011 - Grand Junction High School - Grand Junction, CO GPA:
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