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monitor assistant resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Experienced Clinical Office Assistant and Customer Relations Representative with over 6 years of experience in Healthcare and Customer service. I have an Excellent reputation for resolving problems and improving customer satisfaction; an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals.


Skills
  • Friendly, Positive Attitude
  • Patient Relations and Problem Anticipation and Complaint Resolution
  • Attention to Detail and Time Management, Multitasking and Prioritization
  • Excellent Verbal and Written Communication
  • Computer Proficiency, Data Entry and Microsoft Office
  • Special Needs Client Assistance
  • Collaboration and Teamwork and Conflict Resolution
  • First Aid and CPR
  • Documentation and Recordkeeping Electronic Charting
  • Equipment Setup and Treatment Room Preparation
  • Pharmacy Relations and Coordinating Drug Refills
  • Heavy Patient 30+ Flow and Multi-line Telephone System Operation
  • Blood and Tissue Collection, Routine Laboratory Testing, Procedure Assistance
  • Diagnostic Testing, Venipuncture Expertise and Centrifuge Operation, Medication Administration
  • Appointment Scheduling and Payment Processing
  • Supply Management
  • Flexibility and Adaptability
  • Managing Medical Laboratory Equipment Sanitizing and Cleaning
  • Remote Video Conferencing
  • Standards Compliance
Work History
06/2020 to Current
Monitor Assistant University Of Chicago Medical Center Tinley Park, IL,


  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided clear instructions on health and safety guidelines to clients and program participants during pandemic.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Contacted clients to verify account information and maintain accuracy, resulting in an increase in client satisfaction.
01/2020 to 03/2020
Medical assistant University Of Chicago Medical Center Calumet City, IL,

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  • A Multifaceted Specialties Community for clients who are mentally and/or physically impaired
  • Under the supervision of multiply providers and nurses ranging in specialties care: ENT, Ophthalmology, and Podiatry
  • Provided personable patient care and smooth-running provider visit, while prioritizing heavy work demands with a positive and motivated attitude.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ambulated, turned and positioned patients.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked and organized exam rooms and medical equipment.
06/2019 to 12/2019
Medical Assistant Coxhealth Forsyth, MO,
  • Multi provider clinic with pediatric specialists and a high volume of patients
  • Assist with pediatric exams and physicals ranging in age from newborn to adolescence
  • Proficient in obtaining vital signs, medical history while providing personable patient care; administering ECGs, nebulizer treatments, fecal occult testing, urinalysis and obtaining blood samples through finger/heel sticks and venipunctures.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
07/2016 to 12/2018
Clinical Assistant All Women's Medical Gynecology City, STATE,
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Taught patients about medications, procedures and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Oriented and trained new staff on proper procedures and policies.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Prepared lab specimens for diagnostic evaluation.
  • Implemented care and efficiency improvements to support and enhance office operations.
Education
Expected in 06/2016 to to
Associates Degree: Medical Assisting
Mildred Elley - New York, NY,
GPA:

Balm of Gilead Medical Pavilion, Medical Assistant/Externship Bonsai Enterprises, Medical Billing/Externship

Expected in to to
High school diploma: Nurse Assistant
Oneonta Job Corps - Oneonta, NY,
GPA:
Completed all educational requirements to earn my

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Resume Overview

School Attended

  • Mildred Elley
  • Oneonta Job Corps

Job Titles Held:

  • Monitor Assistant
  • Medical assistant
  • Medical Assistant
  • Clinical Assistant

Degrees

  • Associates Degree
  • High school diploma

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