Enthusiastic Health Information Management Major dominating strengths in creativity, critical thinking, problem solving, tenacity and leadership. Consistently delivers excellence, reliability, decision making ability and accountability both academically and professionally. Motivated to learn, grow and excel in Health Information.
Skills
Relevant Skills Include:
Medical Terminology
Data Entry
Ensure compliance with HIPAA regulations and requirements
60 WPM
Microsoft Excel/Word
Google Suites
Inquiry Response
Courteous with Strong Service Mindset
Resolving Problems
Patient Confidentiality and Data Security
Evaluating Quality of Care
Multitasking and Organization
Documenting and Recording Information
Work History
08/2022 to Current
Mobility Assistance Vehicle OperatorPublic Consulting Group – Columbus, OH,
Mobility Assistance Vehicle Operator (MAV) is responsible for transporting patients in wheelchairs between medical facilities and/or to/from their respective residence professionally
Answered scheduled and responded to reservation calls at specific times and locations
Operates vehicle safely and professionally, in-compliance with all applicable laws and rules governing same
MAV is responsible for safely securing patient in transport vehicle using harness straps in compliance with all standards
Occasionally performs patient stand pivot transfer from bed/chair to wheelchair
Ensure all appropriate patient medical records accompany transports
Decontaminate vehicle interior following transport to ensure infection prevention.
Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Arrived on time to customer appointments.
11/2021 to 02/2022
Customer Service RepresentativeAmita Health – Tawas City, MI,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Used critical thinking to break down problems, evaluate solutions and make decisions
Received and processed stock into inventory management system
07/2019 to 04/2021
Environmental AidBroadridge – Idaho, OH,
Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
Disposed of trash and recyclables each day to avoid waste buildup.
Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
Practiced established infection control methods to reduce risks to patients, families and medical staff.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Decreased spread of Covid-19 in hospital by 50% during pandemic.
02/2018 to 07/2019
CourierConcentrix – Rio Rancho, NM,
Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Drove safely at all times to avoid accidents and harm.
Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
Followed company policies and procedures during shift.
Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
Increased customer satisfaction in Tri-State area by 15%
Answered customer inquiries regarding shipments and provided updates on package arrival.
Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
Under tight deadlines, performs duties such as sorting, packing, loading, unloading containers.
Palletizing and separation of freight/documents.
Ensures all delivery material is prepared for shipment.
Operates scanner to record shipping and package information for documents/packages picked up or delivered.
Drive forklift
Reports any suspected breach of security or unusual happenings to supervisor immediately.
Maintains good work habits, including reporting to work on time and adhering to standard work and safety procedures.
May assist supervisor in orienting, training, assigning and reviewing work of other employees.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Used automated mail processing equipment to sort and collate mail.
Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
Attached identification materials to packages and envelopes for delivery tracking and sorting.
Performed routine preventive maintenance on sorting machines and removed envelope jams.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked flexible hours; night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Carried out day-day-day duties accurately and efficiently.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
08/2016 to 11/2016
Customer Care AgentHelloFresh – City, STATE,
Helped large volume of customers through phone, email and live chat, with positive attitude and focus on customer satisfaction.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Managed over 50 customer calls per day.
Demonstrate professionalism, timely support and effective communication
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Resolved concerns with products or subscriptions to help with retention and drive sales.
Coordinated timely responses to online customer communication and researched complex issues.
Logged call information and solutions provided into internal database.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Described product highlights and benefits to help guide purchasing decisions.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
06/2015 to 02/2016
Food Production AssociateUnited Airlines Chelsea Food Services – City, STATE,
Prepared and built food items according to standardized recipes and directions.
Stored food properly by adhering to food safety policies and procedures.
Adhered to company safety policies and procedures for proper food safety and sanitation.
Selected and measured or weighed ingredients using English or metric measures and balance scales.
Maintain integrity of food product by dating/rotating, maintaining temperature and documenting appropriate information on HACCP log as well as product labeling
Maintained clean work areas for optimal food quality.
Pack food in appropriate equipment efficiently to meet United Airlines flight scheduled times
Frequently inspected production area to verify proper equipment operation.
Observed packing operations to verify conformance to specifications.
Implemented and maintained quality control processes.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Broke down, cleaned and sanitized work stations at end of shift.
Increased customer satisfaction significantly within department.
Prolonged periods of walking standing and lifting.
Education
Expected in 05/2024
Bachelor of Science: Health Information Management Kean University - Union,NJ, GPA:
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