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Mobile Technician Trainer Resume Example

Resume Score: 80%

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MOBILE TECHNICIAN TRAINER
Professional Summary

Skilled Pharmacy Technician offering +18 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.

Skills
  • Staff management
  • Operations Support
  • Time Management
  • Medical Technology
  • Training and development
  • Customer Service
  • Communication Skills
  • Medication management
  • Financial management
  • Relationship building and retention
  • Inventory control and record keeping
  • Problem Solving
  • Data Entry
Work History
Mobile Technician Trainer07/2018 to Current
CVS Health – Sacramento, CA
  • Improved quality processes for increased efficiency and effectiveness
  • Scheduled support staff to guarantee complete coverage for every shift
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity
  • Trained and mentors 10-12 new personnel hired to fulfill various roles
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Recruited, trained and guided vast amounts of Pharmacy Technician which improved overall performance by 58%.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Conducted training and change management processes to improve operations.
  • Improved quality processes for increased efficiency and effectiveness.
  • Worked with Pharmacy clerks to resolve data entry problems, improve operations and provide exceptional customer service.
Lead Pharmacy Technician01/1997 to Current
CVS CAREMARK PHARMACY – ,Sacramento, CA

Maintain all required filing and count systems.

Ensure that all products are reviewed for potentially harmful conflicts or interactions and proactively resolve iss

Complete patient prescription transactions from inception through delivery.

Accurately perform medication calculations, prepare prescription labels, select, and prepare medications for pharmacist's approval

Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies

Refilled medications, offered insight into over-counter products & verified insurance benefits

Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling

Adhered to regulatory guidelines for workplace safety & customer confidentiality

Maintained clean, organized pharmacy shelving & work areas

Worked with insurance companies to process claims, resolve problems & obtain payments

Managed medication stocks, including conducting counts, labeling products & maintaining controls

Trained 2-3 Interns & 8-10 new technicians to provide excellent customer service which resulted in 38% higher customer satisfaction scores.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Collected co-payments or full payments from customers.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Maintained proper drug storage procedures, registries, and records for controlled drugs.

Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Inventory Specialist06/1995 to 05/2012
CVS Health – Detroit, United States
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Assessed personnel performance by 22%. Implemented incentives and team-building events to boost morale by 42%
  • Stocked, labeled and inventoried medication to keep 97% accurate records
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Counted, measured, and compounded medications following standard procedures
  • Assisted in preparation, distribution, and storage of pharmaceuticals
  • Resolved non-routine issues like third-party billing, computer system and customer service issues by 20% annually
  • Maintained drug inventory levels by ordering necessary medications and supplies
Education
Bachelor of Health Care Administration: Health Care Management06/2012University of Phoenix- Online, Arizona
  • Minored in Health Care Management
Associate of Science: Science2006Wayne County Community College- Detroit, MI
  • Coursework in Office Computers, Science and Nursing
Affiliations
  • American Associate of Pharmacy Technicians 2016 to Current
  • Pharmacy Technician Certification Board 1998

Certifications
  • CPR certification
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • CVS Health
  • CVS CAREMARK PHARMACY

School Attended

  • University of Phoenix
  • Wayne County Community College

Job Titles Held:

  • Mobile Technician Trainer
  • Lead Pharmacy Technician
  • Inventory Specialist

Degrees

  • Bachelor of Health Care Administration : Health Care Management 06/2012
    Associate of Science : Science 2006

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