Mobile Technician Trainer Resume Example

Maintain all required filing and count systems.

Ensure that all products are reviewed for potentially harmful conflicts or interactions and proactively resolve iss

Complete patient prescription transactions from inception through delivery.

Accurately perform medication calculations, prepare prescription labels, select, and prepare medications for pharmacist's approval

Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies

Refilled medications, offered insight into over-counter products & verified insurance benefits

Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling

Adhered to regulatory guidelines for workplace safety & customer confidentiality

Maintained clean, organized pharmacy shelving & work areas

Worked with insurance companies to process claims, resolve problems & obtain payments

Managed medication stocks, including conducting counts, labeling products & maintaining controls

Trained 2-3 Interns & 8-10 new technicians to provide excellent customer service which resulted in 38% higher customer satisfaction scores.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Collected co-payments or full payments from customers.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

Maintained proper drug storage procedures, registries, and records for controlled drugs.

Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
• Assessed personnel performance by 22%. Implemented incentives and team-building events to boost morale by 42%
• Stocked, labeled and inventoried medication to keep 97% accurate records
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
• Counted, measured, and compounded medications following standard procedures
• Assisted in preparation, distribution, and storage of pharmaceuticals
• Resolved non-routine issues like third-party billing, computer system and customer service issues by 20% annually
• Maintained drug inventory levels by ordering necessary medications and supplies