Skilled Pharmacy Technician offering +18 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.
Maintain all required filing and count systems.
Ensure that all products are reviewed for potentially harmful conflicts or interactions and proactively resolve iss
Complete patient prescription transactions from inception through delivery.
Accurately perform medication calculations, prepare prescription labels, select, and prepare medications for pharmacist's approval
Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
Refilled medications, offered insight into over-counter products & verified insurance benefits
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
Adhered to regulatory guidelines for workplace safety & customer confidentiality
Maintained clean, organized pharmacy shelving & work areas
Worked with insurance companies to process claims, resolve problems & obtain payments
Managed medication stocks, including conducting counts, labeling products & maintaining controls
Trained 2-3 Interns & 8-10 new technicians to provide excellent customer service which resulted in 38% higher customer satisfaction scores.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Collected co-payments or full payments from customers.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
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