mobile services engineering and operations lead resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

  • System Administration
  • Unified Endpoint Management
  • Experience with Citrix Xen Mobile
  • Experience with Good for Enterprise
  • Experience with Blackberry Dynamics
  • Experience with Blackberry UEM
  • Experience with Microsoft Intune
  • Agile framework - Eng/Ops
Work History
02/2016 to Current
Mobile Services Engineering and Operations Lead Albertsons Companies Nome, AK,

Currently the regional lead in the Mobile Services Engineering and Operations Group supporting and maintaining infrastructure for the Americas, Europe, and Asia Pacific regions. Ensuring infrastructure performance, availability and administering the current and rolling out the future gen, hybrid on-prem / cloud EMP solution for the Bank.

  • Guided Enterprise Mobile Management platform selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Oversaw daily performance of Mobile service capacity, responding to L3 incident escalations, problem management to ensure platform availability.
  • Delivered effective integrations, migrations and upgrades via change management of multiple mobile vendor technologies including, Citrix, Good Dynamics, Blackberry and the latest, Microsoft Intune.
  • Led compilation of IT governance and compliance reporting and metric data gathering to maintain business awareness and regulatory compliance.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Wrote policy, procedure and manuals governing internal IT use.
07/2015 to 02/2016
Product Management Associate Array Information Technology Chantilly, VA,

Product Management Associate in the Workspace Mobile Access group specializing in Bring-Your-Own-Device (BYOD), Enterprise Mobile Platforms (EMP), and custom line of business application development collaboration and deployment.

  • Built and strengthened strategic interterm relationships, collaborating with mobile operations, engineering and support SME's as well as vendor partners to enhance product stability and user experience and deliver enhanced product functionality.
  • Developed product roadmap for Management steering committees, including product presentations, trend reports, asset management reports, and product data sheets.
  • Organized Citrix/GFE migration documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Partnered with business teams and developers to align project goals with business strategy and define mobile application platform integration and policy baselines.
07/2014 to 07/2015
IT Analyst Credit Suisse City, STATE,

Technical analyst within the end user workspace access group, managing the mobile infrastructure, application development and security and compliance policy mechanisms while observing, reporting and remediating any areas of inefficiency.

  • Challenged to learn and implement scripting languages to develop a consolidated reporting site with real-time information utilizing PowerShell and SQL, which allowed Product Management, Engineering, Development and Support teams globally to have access to key performance metrics of workspace access platforms.
  • Helped shape narrative on key issues through effective storytelling and knowledge of business requirements and technology platforms.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Reviewed performance benchmarks and established metrics for future tracking.
08/2013 to 05/2014
CALO CO-OP Cisco Systems City, STATE,

Responsible for collaborating, maintaining, and recreating customer networks using Cisco’s multi-million dollar hardware and equipment to better help our Technical Assistance Engineers (TAC) to troubleshoot client issues.

  • Interfaced with various technical troubleshooting teams to develop a lab recreation of our client’s network while maintain SLAs, matching hardware and software specifications on layers 1-3.
  • Maintained an accurate inventory of all hardware located within the lab, which included retiring end of life (EoL) equipment, tracking device locations, and removing any defective equipment.
  • Trained and mentored incoming Co-ops staff via coaching daily, 1 to 1 knowledge transfer and offering constructive feedback.
Expected in 03/2014 to to
Bachelor of Science: Information Computer Technology: Security
Eastern Carolina University - Greenville, NC,

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Resume Overview

School Attended

  • Eastern Carolina University

Job Titles Held:

  • Mobile Services Engineering and Operations Lead
  • Product Management Associate
  • IT Analyst


  • Bachelor of Science

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