Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Currently the regional lead in the Mobile Services Engineering and Operations Group supporting and maintaining infrastructure for the Americas, Europe, and Asia Pacific regions. Ensuring infrastructure performance, availability and administering the current and rolling out the future gen, hybrid on-prem / cloud EMP solution for the Bank.
Product Management Associate in the Workspace Mobile Access group specializing in Bring-Your-Own-Device (BYOD), Enterprise Mobile Platforms (EMP), and custom line of business application development collaboration and deployment.
Technical analyst within the end user workspace access group, managing the mobile infrastructure, application development and security and compliance policy mechanisms while observing, reporting and remediating any areas of inefficiency.
Responsible for collaborating, maintaining, and recreating customer networks using Cisco's multi-million dollar hardware and equipment to better help our Technical Assistance Engineers (TAC) to troubleshoot client issues.
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