Mobile Services Engineering and Operations Lead Resume Example

Product Management Associate in the Workspace Mobile Access group specializing in Bring-Your-Own-Device (BYOD), Enterprise Mobile Platforms (EMP), and custom line of business application development collaboration and deployment.

• Built and strengthened strategic interterm relationships, collaborating with mobile operations, engineering and support SME's as well as vendor partners to enhance product stability and user experience and deliver enhanced product functionality.
• Developed product roadmap for Management steering committees, including product presentations, trend reports, asset management reports, and product data sheets.
• Organized Citrix/GFE migration documentation and operating procedures, strengthening controls and enhancing overall performance.
• Partnered with business teams and developers to align project goals with business strategy and define mobile application platform integration and policy baselines.

Technical analyst within the end user workspace access group, managing the mobile infrastructure, application development and security and compliance policy mechanisms while observing, reporting and remediating any areas of inefficiency.

• Challenged to learn and implement scripting languages to develop a consolidated reporting site with real-time information utilizing PowerShell and SQL, which allowed Product Management, Engineering, Development and Support teams globally to have access to key performance metrics of workspace access platforms.
• Helped shape narrative on key issues through effective storytelling and knowledge of business requirements and technology platforms.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Reviewed performance benchmarks and established metrics for future tracking.

Responsible for collaborating, maintaining, and recreating customer networks using Cisco's multi-million dollar hardware and equipment to better help our Technical Assistance Engineers (TAC) to troubleshoot client issues.

• Interfaced with various technical troubleshooting teams to develop a lab recreation of our client's network while maintain SLAs, matching hardware and software specifications on layers 1-3.
• Maintained an accurate inventory of all hardware located within the lab, which included retiring end of life (EoL) equipment, tracking device locations, and removing any defective equipment.
• Trained and mentored incoming Co-ops staff via coaching daily, 1 to 1 knowledge transfer and offering constructive feedback.