Seasoned sales leader possessing extensive retail, management and carpentry experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction and sales through persuasive negotiation expertise. Recognized for reversing downward spirals by assessing and overhauling processes. Eager to apply skills as a Manager, Sales Representative or Field Leader.
Skills
Proficient in effective sales negotiation and communication
Occupational Health and Safety
Working knowledge of sales processes
Construction Management
Written communication
Staff management
MS Office Suite
Upselling techniques
Personable
Exceptional time management skills
Quick learner
Goal-oriented
Solid communication skills
Construction quality standards
Materials handling
Customer service
Work History
Mobile Sales Representative , 02/2015 - Current Mccarthy Building Companies, Inc. – Mission Viejo, CA,
Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
Implemented policies and procedures across warehouse and shipping platforms
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
Maintained positive relationships with customers through clear, professional communication and listening effectively
Displayed products properly at customer sites and according to company specifications and policies
Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications
Used effective data analysis and sales strategies to increase profitability and develop system or organization for projects
Asked appropriate open-ended questions to discover prospects' needs and requirements
Service 30 to 100 customers at larger accounts, handling 33- 66% more work than average Mobile sales representatives
Construction Worker, 04/2017 - 06/2018 Ben Bridge Jeweler – Hollywood, CA,
Provided first class customer service to meet all deadlines with guaranteed satisfaction
Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment
Consulted with customers to understand desires and help each owner meet individual property objectives
Installed new structures, updated systems and replaced worn components to bring buildings up to current codes
Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding
Contributed organizational and time management skills to enhance team productivity and maintain project schedules
Work within project budget and time frame
Understand and fallow all safe work practices and rules while developing new safety standards as needed
Met deadlines by 100%
Assistant Store Manager, 08/2014 - 01/2015 Concentrix – Houston, TX,
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Managed 20 employees for 3 quarters. 30-35 during 4th quarter
Rotated merchandise and displays to feature new products and promotions
Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Helped with planning schedules and delegating assignments to meet coverage and service demands
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Performed mandatory audits to ensure compliance in all areas were met
Reconciled daily sales transactions to balance and log day-to-day revenue
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Customer Service Representative, 11/2013 - 11/2014 Bob's Stores – City, STATE,
Responded to customer requests for products, services and company information
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Educated customers and staff on promotions to enhance sales
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Trained cashiers on signing customers up for company reward program
Maintain overall 90% reward card usage and sign up
Oversaw weekly and seasonal merchandising and signage changes to promote specific products
Mentor new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
Certificate of Completion And CDL: Truck Driving Skills And FMCSR Education, Expected in 11/2013 - New England Tractor Trailer of Connecticut - Bridgeport - Bridgeport, CT GPA:
Certificate of Completion: Selling Skills And Sales Operations, Expected in 08/2002 - TK Worldwide Inc. - Shelton, CT GPA:
High School Diploma: , Expected in 2001 - West Haven High School - West Haven, CT GPA:
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School Attended
New England Tractor Trailer of Connecticut - Bridgeport
