Mobile Sales Consultant resume example with 3 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Well-organized Administrative professional bringing excellent multitasking abilities developed over 6 years. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions.
Work History
08/2020 to CurrentOFS Department ConsultantComcast Corporation | Absecon, NJ,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on company systems, form completion, and access to services.
Answer calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Resolved customer complaints and addressed emergency requests and needs.
10/2019 to 05/2020Mobile Sales ConsultantTallahassee Memorial Healthcare, Inc. | Monticello, FL,
Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
Identified opportunities to further business transactions via upselling and cross-selling.
Answered questions from customers regarding products and services both by telephone and in-person.
Selected correct products based on customer specifications and explained details and functionality of each.
Troubleshot technical concerns regarding cell phone operations, applications and performance.
Set up, updated and closed business and personal accounts.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Pleasantly greeted customers and determined individual needs by asking appropriate questions.
Researched customer issues and determined which solutions would be most effective.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Issued receipts and processed refunds, credits, or exchanges.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Opened and closed store independently when needed and prepared nightly bank drop for manager.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Help my manager every month to conduct full inventory.
Send reports out daily to my manager and district manager.
Maintained excellent attendance record, consistently arriving to work on time.
02/2019 to 08/2019Specimen CollectorThe Realreal, Inc. | Phoenix, AZ,
Collected urine, saliva and blood samples for testing.
Completed in-house testing procedures for quick results.
Labeled and prepared specimens for shipment to laboratory facilities.
Adhered to compliance standards for confidentiality, accuracy and safety.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Set up, maintained and verified sterility of lab equipment and tools.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained excellent attendance record, consistently arriving to work on time.
04/2017 to 12/2017Sales AssociateThe Realreal, Inc. | Perth Amboy, NJ,
Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Answered questions about store policies and concerns to support positive customer experiences.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Worked closely with store manager to solve problems and handle customer concerns.
Maintained current knowledge of store promotions and highlighted sales to customers.
Maintained excellent attendance record, consistently arriving to work on time.
09/2016 to 03/2017Sales AssociateJC Penney Co Inc. | City, STATE,
Trained and developed new sales team associates in products, selling techniques and company procedures.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Educated customers on promotions to enhance sales.
Engaged with customers to effectively build rapport and lasting relationships.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Maintained excellent attendance record, consistently arriving to work on time.
Education
Expected in 06/2017High School Diploma | El Toro High School, Lake Forest, CAGPA:
Expected in | Business ManagementOrange Coast College, Costa Mesa, CAGPA:
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