Mobile Parts Pro Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accommodating Automotive with expertise in leading and developing successful sales teams in Automotive industry. Proactive and professional team leader with track record of success in customer service, process improvements and revenue generation. Offering 20 years of comprehensive experience in analyzing and resolving problems and motivating high-performing associates.

  • Customer relationship development
  • Sales coaching
  • Parts ordering and management
  • Leadership
  • Computer skills
Work History
Mobile Parts Pro , 03/2002 to 02/2019
Advance Auto PartsLancaster, OH,
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Issued receipts and processed refunds, credits or exchanges.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects
  • Advised customers on substitution or modification of parts to replace original manufacturer parts
  • Assisted customers by responding to complaints and offering updates on back-ordered parts
  • Examined returned parts for defects and exchanged defective parts or refunded money
Vocational Teacher, 06/1997 to 06/2007
Cumberland County School SystemCity, STATE,
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Supervised and monitored students' use of tools and equipment.
  • Planned and documented programs of study meeting individual needs and abilities of students.
  • Assisted program participants with achieving career and learning goals.
  • Observed and evaluated students' work to determine progress, provide feedback and make suggestions for Job Training
  • Performed instructional services for Job Preparation and Automotive Repair vocational and occupational subjects.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides
Supervisory Automotive Training Instructor, 06/1975 to 06/1997
Morale Support ActivitiesCity, STATE,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved above average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Prepared and recommended long-range plans for development of department personnel.
  • Approved regular payroll submissions for employees.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Developed team communications and information for meetings
  • Managed team of 25 employees, overseeing hiring, training, and professional growth of employees
  • Worked with military and dependents customers to understand needs and provide excellent service
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Developed and maintained courteous and effective working relationships
  • Increased customer satisfaction by resolving Automotive issues.
Bachelor of Arts: Business Management And Economics, Expected in 06/1975
Shaw University - Raleigh, NC
  • Minored in Economics

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Resume Overview

School Attended
  • Shaw University
Job Titles Held:
  • Mobile Parts Pro
  • Vocational Teacher
  • Supervisory Automotive Training Instructor
  • Bachelor of Arts