Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Skills
POS systems operations
Purchasing oversight
Customer Relations
Procedure optimization
Developing promotional concepts
Hiring production staff
Small business products
Proper waste disposal
Safety operation procedures
Processes implementation
Check-in processes
Education
Shaw UniversityRaleigh, NC, Expected in 06/1975 – –Bachelor of Arts:Business And Economics - GPA:
Work History
Advance Auto Parts - Mobile Parts Pro Massillon, OH, 03/2002 - 02/2020
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Advised customers on substitution or modification of parts to replace original manufacturer parts.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Responded to customer requests for products, services and company information.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered 50 calls daily constant flow of customer calls with minimal wait times.
Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Recommended products to customers, thoroughly explaining details.
Worked closely with General Manager to maintain optimum levels of communication to effectively and efficiently complete pro
Department Of Homeland Security - Vocational Teacher Sioux Falls, SD, 06/1997 - 06/2007
Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
Fostered team collaboration between students through group projects for Automotive and Job Training
Instructed groups of up to 35 students and provided individual support as needed.
Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
Fostered team collaboration between students through group projects.
Administered quizzes and tests to assess student understanding of material.
Scheduled appointments with parents to discuss student progress and classroom behavior.
Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
Maintained documentation on educational services and tracked students' progress to gauge overall success of learning program.
Assisted program participants with achieving career and learning goals.
Supervised and monitored students' use of tools and equipment.
Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
Performed instructional services for Automotive and vocational and occupational subjects.
Advised students on course selection, career decisions and other academic and vocational concerns.
Morale Support Activities - Supervisory Training Instructor City, STATE, 06/1975 - 05/1997
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Scheduled and taught weekly classes of 25 students in class and and edition online courses to increase learning opportunities.
Assessed skill gaps for employees in Automotive department and developed training courses to meet identified needs.
Evaluated training needs and developed appropriate class offerings.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Applied customer feedback to develop process improvements and support long-term business needs.
Delivered feedback to decision-makers regarding employee performance and training needs.
Recorded inventory sales into organization's weekly income report.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Approved regular payroll submissions for employees.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Evaluated report data to proactively adjust and enhance operations.
Handled day-to-day running of 3 automotive craft shop's, ensuring high levels of productivity and progression
Created plans and communicated deadlines to ensure projects were completed on time
Worked closely with upper management to maintain optimum levels of communication to effectively and efficiently complete projects
Increased customer satisfaction by resolving Automotive problems or issues
Carried out day-day-day duties accurately and efficiently
Resolved problems, improved operations and provided exceptional service
Collaborated with management to achieve goals.
Used critical thinking to break down problems, evaluate solutions and make decisions
Led projects and analyzed data to identify opportunities for improvement
Proved successful working within tight deadlines and fast-paced atmosphere
Developed team communications and information for meetings
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Resolved conflicts and negotiated mutually beneficial agreements between parties
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Additional Information
Delivered parts and merchandise to customers and Automotive Businesses
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