Focused Master Automotive Technician adept at fixing issues, performing warranty services and improving vehicle operations. Experienced with wide range of vans, SUVs and light-duty trucks. Adept understanding of complex vehicle repair issues.
Skilled [Job Title] demonstrates abilities in troubleshooting and fixing problems within all vehicle systems. Adept at working quickly and accurately to repair, replace or refurbish components. Proficient in maintaining records, updating logs and training employees.
Skills
Inventory Management
Diagnostics Systems
Vehicle inspections
OSHA
Systems maintenance and upkeep
Journeyman guidance
Fluid level testing
Deadline-driven
Battery testing
CRM
Safety procedures
Generator preventive maintenance
Problem diagnosis
Parts oiling and greasing
Motor repairs
System upgrades
Drawing and schematic interpretation
Experience
Mobile Mechanic, 10/2016 - 10/2021 Weyerhaeuser Company – Longview, WA,
Executed preventive and corrective maintenance on work trucks and other vehicles.
Kept detailed records of repairs, labor involved and parts used.
Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Conducted test drives before and after repair services.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Evaluated vehicle schematics to assess required parts and order accordingly.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Conducted inspections and tests to verify safety and compliance with emissions limits.
Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Calculated estimated repair costs and provided quotes to secure customer approval.
Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
Documented labor time and materials used in company software programs.
Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Customer Service Liason, 10/2010 - 10/2013 Masonite International Corporation – Grand Prairie, TX,
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Made outbound calls to obtain account information.
Recommended improvements to products and services to mitigate complaints.
Trained new employees on procedures and policies to maximize team performance.
Relayed productive customer feedback to marketing teams.
Residential Construction and Remodeling Supervisor, 05/2002 - 08/2008 Architectonics International – City, STATE,
Provided quality support to ensure that products met quality standards and customer requirements.
Completed routine inspections of components and products to fulfill quality assurance requirements.
Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Observed customer specifications by monitoring quality control of finished products.
Handled scheduling procedures for department and directed team members in setting and achieving goals.
Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
Identified deviations in finished products from quality standards, isolating causes within production process and devising solutions to increase consistency.
Trained and developed employees in effort to contribute to overall professional growth.
Reviewed specifications for products,
Decided which products were defective and which ones were right.
Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
Gathered data on dimensions and performance characteristics of production items through testing procedures, performing statistical analysis on test results.
Strictly followed all health, safety, and legal standards.
Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
Performed visual and dimensional inspections on manufactured parts.
Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
Conducted frequent quality and compliance reviews of production work.
Produced thorough reports detailing findings and proposed recommendations.
Prepared and planned worksites to help jobs run smoothly.
Delegated duties to employees based on skillset.
Reported project progress, site problems and labor status to supervisors.
Kept production team moving forward for progress in daily site operations.
Recorded job supplies, parts, equipment and employee hours.
Created work crew schedules and delegated assignments.
Obtained specifications and directed work for construction crews.
Allocated material and labor resources to promote on-time and under-budget project completion.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Bachelor of Science: Computer Science /software Development, Expected in - South New Hampshire University - Seattle, WA GPA:
Associate of Applied Science: Electronic Engineering Technology , Expected in 04/1993 - Itt Tech - Seattle, WA GPA:
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School Attended
South New Hampshire University
Itt Tech
Job Titles Held:
Mobile Mechanic
Customer Service Liason
Residential Construction and Remodeling Supervisor
